MASH

Role Description As a key member of MASH HQ, you’ll act as the strategic bridge between our clients, our embedded teams, and our internal leadership. You’ll work closely with the Managing Director, Talent Director, and CFO to ensure our teams are not just delivering well, but delivering work that is more strategic, more connected, and more valuable to the client over time. This role is part client partner, part delivery leader, part growth driver, and part mentor. You’ll help shape senior client conversations, elevate the quality of output across embedded teams, spot commercial opportunities, and strengthen the way we run accounts from both a talent and operational perspective. We are looking for someone who is proactive by nature – someone who instinctively asks better questions, goes deeper, joins the dots, and brings back smarter answers to all parties involved: clients, talent, and the business. Qualifications - Strong experience in senior client leadership, delivery leadership, or client services roles. - Proven track record of growing accounts through building trusted client relationships. - Understanding of high-quality agency delivery and how to support teams. - Natural proactivity and commercial curiosity. - Strong instinct for client excellence, talent excellence, and operational excellence. - Resourceful, sharp, hands-on, and always looking for ways to improve. - Strong mentorship energy, supporting teams with both challenge and care. - Ability to surface insights and intelligence early. - Confidence in leading business reviews and strategic conversations. - Comfortable using data, dashboards, and spreadsheets for decision-making. - Interest in how technology and AI can improve team workflows. - Strong communication, stakeholder management, and coaching skills. Requirements - Act as the primary HQ point of contact across key client relationships. - Lead and support senior client conversations, MBRs, and strategic reviews. - Translate client needs into clear direction for internal teams. - Identify and help drive growth opportunities across existing and adjacent accounts. - Partner with leadership to shape tailored, talent-first solutions. - Act as the connective tissue between MASH HQ and our embedded teams. - Elevate the quality of delivery by guiding teams on briefs and priorities. - Provide agency-level support and mentorship across client programmes. - Run regular account and team health checks. - Support development and progression conversations across teams. - Keep a close eye on account budgets, trackers, scopes, and resource movements. - Establish and track account-level KPIs and success measures. - Help refine how we run accounts across staffing and workflow visibility. - Support the systematisation of MASH’s model through stronger playbooks. - Champion the use of technology and AI for workflow improvements. Company Description Please note: Due to the high volume of applications, we unfortunately can’t get back to every one of you, and only successful applicants will be contacted. When you share your details with us, we consider this consent for us to use your data during the application process. We may implement AI in various stages of the recruitment process, but human involvement will always remain as part of our hiring ethos. At the moment, MASH is not in a position to sponsor work visas, so you have to be eligible to legally work in the country where we’re hiring.