Role Description Provides analyst support for workforce management activities including partnering with leaders to identify business needs, and proposing solutions in line with the needs of members and providers. Ensures appropriate numbers of skilled resources are in place to manage workload demands, identifies gaps in coverage and proposes solutions for best possible outcomes. - Provides analytical input related to call handle time/volume trends, and seeks to continuously improve forecasts and plans. - Maintains headcount requirements for each plan and works closely with leadership to ensure staffing is adequate to support compliance regulations and service level needs. - Identifies gaps in coverage, predicts work volumes, and proposes new shifts, realignments/hiring plans. - Maintains attrition capacity modeling and management of paid time off (PTO). - Measures performance in each discipline according to established key metrics and targets, and aligns appropriate schedules to meet business needs. - Maintains and updates employee information within the workforce management database to support data integrity. - Maintains relationship with training team to ensure employees attend required trainings/complete trainings during optimal times in regard to business needs/operations. - Provides production reporting to all levels of leadership per business requirements. - Supports workforce management system integrity by communicating known issues and collaborating on resolutions. - Develops workforce management/capacity templates using available data and complex formulas. Qualifications - At least 2 years of relevant experience with workforce management tools, including experience with call center operations policy and procedures, and understanding and experience with service objectives and contact center analytics, or equivalent combination of relevant education and experience. - Ability to convert dollars to full-time equivalent (FTE)/application to contact center budget. - Workforce management experience, including experience with planning efforts. - Strong data analysis skills, including data integrity experience. - Strong critical-thinking skills, and attention to detail. - Ability to multi-task and work well under pressure. - Root-cause analysis experience. - Ability to work cross-collaboratively across a highly matrixed organization and communicate across all levels of business. - Effective verbal and written communication skills. - Microsoft Office suite and applicable software program(s) proficiency. Preferred Qualifications - Six Sigma or Project Management Professional (PMP) certification. - Professional in Business Analysis (PBA) and/or Professional in Risk Management (PRM). Benefits Molina Healthcare offers a competitive benefits and compensation package. Company Description Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: SoFi Technologies Inc. is seeking a skilled and experienced Senior Staff Credit Risk Analyst to join our dynamic team. As a key contributor, you will play a crucial role in the development and execution of industry best Credit Risk Management. The incumbent will improve comprehensive risk management capabilities for a rapidly growing bank holding company – ensuring robust defensive and offensive analytical capabilities – The contributor will play an essential role in fostering regulatory readiness and maturing a strong effective challenge second-line function across Credit Risk. The Credit Risk Oversight (2LOD) Senior Staff Credit Risk Analyst role is critical to success across SoFi Technologies, Inc., SoFi Bank, NA, and operating subsidiaries. The incumbent will contribute to the second-line oversight of credit risk across all SoFi’s Small Business lending products. The role will perform advanced analytics to identify gaps and opportunities in the credit risk strategies and policies to ensure effective controls, performance monitoring and maintain an effective challenge environment. What you’ll do: - Provide analytical support for data-driven insight generation to provide effective challenge to first line Credit through a combination of Small Business loan expertise and high-quality analytical thought processes - Support 2nd line Small Business Credit Risk by driving robust monitoring and adherence to risk appetite, risk identification, issue management and regulatory reporting - Monitor operational performance, roll rates, delinquent inventory, and credit loss trends. Perform diagnostic analyses on all aspects of Portfolio Management policies to assure strategies are fully optimized. Effectively communicate these trends to management - Review KPI/KRIs to monitor credit performance and and evaluate the effectiveness of current policies and procedures What you’ll need: - Bachelor's degree and 12+ years of related experience or Master's degree and 8+ years of related experience - Industry knowledge, including a sound understanding of relevant regulations - Proactive go-getter able to to work in a fast-paced environment and proven ability to innovate - High motivation to drive change, eager to learn, and able to work collaboratively in a complex and fluid environment - Demonstrated ability to think critically to identify and solve problems through structured analytical reasoning; Excellent verbal, written and presentation / story-telling skills to bring analysis findings to the forefront and influence change. - Proven analytical and data mining skills ; excellent command over one or more of SQL, Python, R, SAS. Previous experience creating analytics on Tableau a plus - Working familiarity with automated monitoring tools and incident remediation Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

• Demonstrate advanced proficiency in initial mapping and QA processes across multiple code sets, adhering to nationally recognized coding guidelines. • Support product release schedules, including resolving mapping issues and contributing to complex release-related tasks. • Identify and implement improvements in mapping quality and efficiency. • Manage complex customer inquiries and participate in cross-functional discussions. • Provide mentorship and support to developing team members. • Develop clear editorial content with appropriate examples and manage the editorial process. • Participate in tool enhancement and redesign initiatives. • Create and deliver interdepartmental presentations and training materials on mapping-related topics. • Contribute to process documentation and quality assurance strategies. • Act as a lead subject matter expert on revenue cycle and health information management matters on cross-functional team across IMO Health.

• Assign and maintain administrative code set mappings (ICD-10-CM, ICD-10-PCS, CPT4, HCPCS) for interface terminology in accordance with production and release schedules. • Maintain content in accordance with code set updates and adhere to nationally recognized authoritative coding guidelines. • Support product release schedules, including resolving identified mapping issues. • Demonstrate advanced proficiency in initial mapping and QA processes across multiple code sets. • Identify potential areas for map improvement and manage complex customer inquiries and related calls. • Participate in tool testing and support complex release-related tasks. • Provide mentorship and support to developing team members. • Develop clear editorial content with appropriate examples and manage the editorial process. • Act as a subject matter expert on revenue cycle and health information management matters on cross-functional team across IMO Health.