• Own the end-to-end delivery and performance of the pod, including implementations, renewals, and ongoing service work. • Ensure all projects and service requests are completed on time, within scope, and meet established quality standards. • Monitor workloads across the pod and proactively balance resources within the pod and collaborate across teams to meet demand and deadlines. • Leverage data and metrics from ticketing systems to monitor team performance, ensure timely ticket management, and maintain accurate time tracking. • Provide ongoing coaching, mentorship, and development to pod members across all roles in the pod. • Build and maintain strong relationships with aligned B&B offices and key client stakeholders.

• Lead application and product security across Forward-built, third-party, and AI-built software. • Evolve the pentest program: aggressively security-test and remediate existing software, then continuously test net-new agents and the software agents create. • Proactively build and integrate AI solutions within the appsec function. • Own remediation workflows and vulnerability management with Engineering, including pre-production vs. post-production gap analysis. • Partner with other teams to build controls to contain external exposure: network allowlists, egress proxy, and proxy-level DLP. • Support the test-to-production review process so AI-built work is security-reviewed before promotion. • Grow and develop a team of senior engineers; set quality and coverage standards for offensive testing. • Build and maintain security services within the Forward application stack.

• Manage the end-to-end clinical execution of projects up to moderate complexity and scope and/or supports a senior-level CTL on more complex or larger scope projects, ensuring adherence to protocols, timelines, and regulatory requirements • Oversee recruitment, study metrics monitoring, and documentation activities. With guidance, identify issues and contribute to implementing solutions • Ensure sites comply with Good Clinical Practice (GCP) and applicable regulations • Collaborate with cross-functional teams (e.g., data management, regulatory, safety) to facilitate study deliverables • Develop and manage clinical operation timelines, metrics, resourcing, budget and activities of projects up to moderate complexity and scope. May also support senior CTLs on more complex or larger scope projects • Identify potential risks and escalate to appropriate stakeholders, supporting collaboration and leading implementation of appropriate corrective actions and mitigation strategies • Manage tracking and reconciliation of clinical budgets related to clinical operation activities such as monitoring visit and CRA allocation. Identify potential budget variances and escalate to appropriate stakeholders to ensure timely corrective actions are taken and cost-effectiveness is maintained • May assist with RFP strategic planning, budget development, and capabilities/response narratives • Perform monthly assessment of CRA resourcing projections based on study parameters (e.g., active sites, projected Days On Site, upcoming milestones, etc.). Work with CRA Line Management to proactively confirm resourcing needs • Serve as the lead clinical liaison among Clients, site staff, and internal teams on projects up to moderate complexity • Lead internal and external meetings • Manage routine Client communications and help manage client expectations • Communicate and work effectively with site staff, as needed, serving as an escalation point for CRAs as issues arise • Lead CRAs and IHCRAs, including project training and onboarding. • Create and conduct training sessions including investigator meetings, conferences, and team training • Provide constructive performance feedback on CRAs/IHCRAs to line managers and project leads • May participate in Bid Defense Meetings to present clinical operation and monitoring strategy • Participate in upfront Protocol Deviation planning and identification, in support of finalization and maintenance of Protocol Deviation Plan and related activities • Manage protocol deviation review and reconciliation throughout the study, ensuring timely documentation and resolution in collaboration with cross-functional teams and Client for review and approval on projects of up to moderate complexity • Support the identification and continuous assessment of clinical risks throughout the study and contribute to the development and implementation of risk mitigations on projects of up to moderate complexity • Provide skilled review and development of study protocols and study-related documents and materials (e.g., clinical monitoring plan, protocol deviation plan, case report forms) • Oversee and perform on-site Quality Compliance Visits to review data across CRAs using a targeted, adaptive and/or risk-based approach focused on critical and safety related data points. Identify trends and potential quality issues, escalating as appropriate. Collaborate with CRAs and study teams to implement corrective and preventive actions

Role Description The Team Lead is responsible for guiding and supporting a team of 3 - 10 employees in a fast-paced recruiting environment, ensuring alignment to client goals, deadlines, and performance expectations. This role partners closely with the Client Delivery Manager and/or Director to plan workloads, delegate tasks, and drive operational efficiency. The Team Lead plays a key role in hiring, training, and coaching team members while maintaining high levels of client satisfaction and retention. Success in this role requires strong leadership, the ability to exercise independent judgment, manage multiple priorities, and provide clear direction to achieve team and business objectives, along with consistent reporting on team performance and progress. Qualifications - Bachelor’s degree or equivalent relevant professional experience - Prior experience working with PeopleScout in a Recruiter capacity - Minimum of 3+ years of people leadership and team management experience preferred - 5+ years of recruiting and/or sourcing experience preferred Requirements - Build trust and strong working relationships across the team - Inspire and motivate employees to achieve established goals and performance targets - Influence team direction by driving positive change and outcomes - Foster an open, inclusive environment that encourages new ideas and feedback - Collaborate regularly with directors, managers, and team members to align priorities - Facilitate open discussions to support effective and informed decision-making - Develop a cohesive team identity and promote a unified, collaborative culture - Encourage independent thinking and problem-solving among team members - Identify and leverage individual strengths to maximize team performance - Clearly define expectations, objectives, and success metrics for all team members - Design and implement incentive programs or contests to drive results - Monitor performance, evaluate outcomes, and provide timely, actionable feedback Benefits - Competitive benefits package - 6 paid holidays - 1 paid floating holiday - Up to 20 days of Paid Time Off per year - Medical/Dental/Vision insurance - Company-matching 401(k) - Employee Stock Purchase Program - Additional programs and perks Company Description PeopleScout, a TrueBlue company, is a global talent solutions leader, providing unmatched scalability to meet the hiring needs of organizations of all sizes across sectors. PeopleScout’s comprehensive services include Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP), Total Workforce Solutions, and Talent Advisory. Operating in more than 40 countries, with over 30 years of expertise, PeopleScout connects employers with top talent—from volume hiring to specialist roles—with an approach that combines market intelligence, creativity and technology. Our team believes in the transformative power of connection to drive results—our brand promise “Connect More” is grounded in our legacy of exceptional service and reflects our commitment to forging stronger connections across the talent spectrum through experience, insight and action.