Role Description The Team Lead is responsible for guiding and supporting a team of 3 - 10 employees in a fast-paced recruiting environment, ensuring alignment to client goals, deadlines, and performance expectations. This role partners closely with the Client Delivery Manager and/or Director to plan workloads, delegate tasks, and drive operational efficiency. The Team Lead plays a key role in hiring, training, and coaching team members while maintaining high levels of client satisfaction and retention. Success in this role requires strong leadership, the ability to exercise independent judgment, manage multiple priorities, and provide clear direction to achieve team and business objectives, along with consistent reporting on team performance and progress. Qualifications - Bachelor’s degree or equivalent relevant professional experience - Prior experience working with PeopleScout in a Recruiter capacity - Minimum of 3+ years of people leadership and team management experience preferred - 5+ years of recruiting and/or sourcing experience preferred Requirements - Build trust and strong working relationships across the team - Inspire and motivate employees to achieve established goals and performance targets - Influence team direction by driving positive change and outcomes - Foster an open, inclusive environment that encourages new ideas and feedback - Collaborate regularly with directors, managers, and team members to align priorities - Facilitate open discussions to support effective and informed decision-making - Develop a cohesive team identity and promote a unified, collaborative culture - Encourage independent thinking and problem-solving among team members - Identify and leverage individual strengths to maximize team performance - Clearly define expectations, objectives, and success metrics for all team members - Design and implement incentive programs or contests to drive results - Monitor performance, evaluate outcomes, and provide timely, actionable feedback Benefits - Competitive benefits package - 6 paid holidays - 1 paid floating holiday - Up to 20 days of Paid Time Off per year - Medical/Dental/Vision insurance - Company-matching 401(k) - Employee Stock Purchase Program - Additional programs and perks Company Description PeopleScout, a TrueBlue company, is a global talent solutions leader, providing unmatched scalability to meet the hiring needs of organizations of all sizes across sectors. PeopleScout’s comprehensive services include Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP), Total Workforce Solutions, and Talent Advisory. Operating in more than 40 countries, with over 30 years of expertise, PeopleScout connects employers with top talent—from volume hiring to specialist roles—with an approach that combines market intelligence, creativity and technology. Our team believes in the transformative power of connection to drive results—our brand promise “Connect More” is grounded in our legacy of exceptional service and reflects our commitment to forging stronger connections across the talent spectrum through experience, insight and action.

Role Description As a Team Leader you will oversee and empower a dedicated team focused on assisting individuals in navigating, applying for, and securing vital benefits. You will serve as the operational anchor for your team—driving daily performance metrics, ensuring high-quality and empathetic member interactions, and providing ongoing coaching and development. The ideal candidate will combine strong people leadership with a sharp eye for operational excellence. You will actively monitor workflow queues, manage complex member escalations, and ensure strict compliance with program regulations and quality standards. By fostering a supportive and high-performing team culture, you will play a direct role in maximizing successful benefit awards and improving the quality of life for the individuals we serve. Qualifications - Bachelor’s degree - Operations account processing - Strong operations service knowledge - Basic to intermediate financial skills - Medicare - Medicaid - Basic literacy - Basic Fair Employment Practices - Basic Office Protocol/Telephone Etiquette Requirements - Assists in developing a sound short- and long-range plan for the organization. - Serves as member of Operations Team. - Keeps up-to-date on industry changes to reimbursement methodology, coverage policies, etc. and communicates implications as appropriate. - Meets as necessary with leadership for ongoing project planning. - Assists management with development of the organization related policies, practices and attainment of operating goals while maintaining some management responsibility. - Drives operational process improvements (including technology) into the team. - Recommends changes to technology to improve service line performance and effectiveness. - Responsible for current client customer satisfaction at the appropriate team level, particularly as it relates to the performance of the team. - Maintains awareness of level of success in meeting goals and in meeting client expectations. - Updates appropriate leadership on activities, issues, and concerns. - Reviews account processing procedures, recommends and implements needed changes. - Identifies opportunities for cross-team productivity. - Works with other Team Leader(s) to manage overall workload. - Interacts with Quality Coordinator to ensure cases are processed to meet quality expectations. - Supervises the operating activities of the business unit. - Effectively communicates vision, mission, goals and objectives to staff. - Facilitates buy-in from staff and communicates regularly on pending changes. - Recommends annual scorecards components and manages necessary approved changes. - Monitors and analyzes goals/key performance indicators and reviews monthly performance. - Maintains and monitors data integrity and referrals in all appropriate Information Systems. - Conducts quality audits on a routine basis. Looks for performance trends and acts accordingly. - Reviews quality audits on a routine basis. - Is expected to recommend, when indicated, changes having broader implications for service line policies and procedures. - Monitors high profile accounts as directed. - Conducts team and individual meetings on a regular basis to communicate best practices, overall concerns, goal attainment, etc. - Assesses ongoing performance of associates, provides coaching and counseling and recommends training. - Manages workload capacity to ensure proper utilization of resources (including transition plans). - Handles account work and caseload for team members who are absent. - Monitors and measures change. - Provides regular and on-going technical training to Associates. - Ensures that all team Associates are working in concert. - Reviews and offers recommendations for improvement in utilization of call-center functionality to increase productivity and effectiveness. - “Call Monitors” the quality of the telemarketing representatives on a periodic basis. - Controls the human resource cost and growth. - Participates in interviewing and selection of staff. - Review and approves time sheets in relation to budget. - Review and approves expense reports in relation to budget. - Assists with the capital expenditure and asset redeployment activities. - Reviews and analyzes monthly financial statements. - Develops and monitors budget. - Ensures that profit or year end goals are attained. - Other duties as assigned. Benefits - Comprehensive medical, dental, vision, and prescription coverage - Wellness program supporting overall well-being - Company-paid basic life and AD&D insurance - 401(k) plan with company match - Tuition reimbursement opportunities - Paid time off for vacation and illness - Six paid company holidays - Floating holiday - Company-paid training and computer equipment - Performance-based bonus program - Paid time off for volunteer activities - Employee referral bonus program - Career development and training opportunities, including leadership growth

• Lead application and product security across Forward-built, third-party, and AI-built software. • Evolve the pentest program: aggressively security-test and remediate existing software, then continuously test net-new agents and the software agents create. • Proactively build and integrate AI solutions within the appsec function. • Own remediation workflows and vulnerability management with Engineering, including pre-production vs. post-production gap analysis. • Partner with other teams to build controls to contain external exposure: network allowlists, egress proxy, and proxy-level DLP. • Support the test-to-production review process so AI-built work is security-reviewed before promotion. • Grow and develop a team of senior engineers; set quality and coverage standards for offensive testing. • Build and maintain security services within the Forward application stack.

• Lead, coach, and mentor a team of VOE Specialists • Oversee daily VOE operations • Maintain team Quality Assurance (QA) performance • Document and validate employment verification documentation • Promote exceptional customer service • Prepare and maintain operational reports