• Join us! • Here you will find excellent opportunities for career development. • Learning: We value and encourage employee training and the achievement of technical certifications. • Challenge: We work with the most innovative technologies from our strategic partners. • Career Path: Today, most of our executive and management team were developed from within our organization. • If new challenges excite you and knowledge inspires you, join our team!

• Provide language-enabled research, analytic services, and forward-thinking insight on complex issues related to China • Be responsible for the full range of activities in processing material or participating in situations requiring advanced capability to perform translation, transcription and interpretation tasks in support of the customer • Prepare assessments of current events based on sophisticated collection, research and analysis of open-source information, as well as develop and maintain analytical procedures to meet changing requirements and ensure maximum operations • Scan, sort/categorize foreign language written and verbal materials to recover essential elements of information • Complete lists, translations, and transcriptions, of complex and sophisticated written and/or spoken materials from Chinese Mandarin to English, and English to Chinese Mandarin • Perform quality control on language processing activities • Independently monitor and research various media to identify relevant Chinese language web content • Perform translations of various types of documents • Transcribe information into summaries • Additional duties as assigned or required

Role Description Provides expert level business process guidance on Navy ERP's SAP requirements and design. Applies comprehensive knowledge across key tasks and high impact assignments. Designs and configures business processes in SAP MM to meet customer requirements. Qualifications - 10 or more years of SAP experience - Subject Matter Expert experience in designing/configuring business processes in the SAP Sales and Distribution (SAP SD) module - Ability to translate business process and requirements into system solutions - Demonstrated ability in the application of functional and technical expertise to improve the performance of the business resolution of functional and technical integration issues across SAP Modules - Bachelor's degree in a recognized technical engineering scientific managerial business or other discipline related to area of expertise. An additional four (4) years of relevant experience may be substituted for the Bachelor's degree. - Must have Secret clearance Requirements - Knowledge of and experience with DoD and specifically Navy ERP - Familiar with Navy and/or DoD IT architectures - Federal experience - Experience in post go-live production support and break/fix - Focus on customer service and responsiveness, with sound customer handling skills - Experience in software development lifecycle surrounding requirements gathering, analysis, test (functional, integration, regression, and user acceptance), implementation, and postproduction support of standard and custom business solutions supporting the SAP SD module - SAP SD Reimbursement process experience - Experience and knowledge of SD integration points with FI/CO/FM/PS modules and across other SAP modules Tasks - Analyzing, configuring, and optimizing SAP SD to meet customer requirements - Collaborating with stakeholders to understand S&D processes - Implementing system enhancements - Ensuring seamless integration with other SAP modules - Providing leadership to large teams of functional or technical personnel

Role Description One of our customers is looking for a Business System Analyst who is having hands-on experience with Amazon Connect. - Experience with leading, designing, and working with developers to design cloud architecture that ensures security, performance, efficiency, reliability, and cost optimized applications. - Experience in all phases of the software development process - including requirements gathering, design, implementation, release, and maintenance. - Build productive relationships with a global IT team, including BSAs, product owners, developers & architects. - Manage projects partnering with matrixed cross functional and global teams to ensure delivery of applications aligned to the business and IT strategy. - Guide business and project delivery stakeholders through IT process and obtain relevant participation. - Support the design and architecture of AWS / Amazon Connect stack of tools and applications. - Translate business requirements into well-architected custom solutions for leveraging Amazon Connect across a wide array of applications and interfaces. - Understand and apply contact center concepts to design and develop solutions that interface with Amazon Connect and Salesforce Service/Sales Cloud applications. - Lead technical design sessions; architect and document technical solutions that are aligned with business objectives. - Apply knowledge of different methodologies for integration and dynamic call flows leveraging Amazon Lex, DynamoDB, Lambda, Pinpoint, Cloudfront, and other AWS services considering capabilities, limitations, and trade-offs to design and develop architectural framework. - Drive a cross-functional and integrated approach to call center management within Equinix. - Provide expert-level technical assistance to developers on AWS / Amazon Connect platform and suggest best practices and opportunities for improvement through automation or simplification. - Perform hands-on Amazon Connect and Salesforce CTI system setup, configuration, administration, troubleshooting and minor coding. - Design and develop complex call flows. - Drive and execute functional design, testing, change management and end user acceptance for projects and enhancements as needed. - Interface with relevant teams to support day-to-day systems and interfaces issues related to existing application solutions. - Ensure compliance with secure development standards, GDPR, and negotiate security trade-offs; and provide technical mentoring on coding techniques, methods, and standards. - Manage stakeholder expectations and communications within and beyond functional track. - Participate in Agile Development Process and all SDLC layers. - Collaborate with global IT and business teams in US (pacific and eastern time) and Singapore time zones. Qualifications - 5+ years of IT experience in all phases of the software development process - including requirements gathering, design, implementation, release, and maintenance. - Bachelor's in Information Systems, Computer Science, Business or related field. - Experience with leading and driving solution analysis and implementation for contact center and discovery projects. - Exhibits keen interest, techno-functional acumen and experience in working with evolving business models in large scale and complex transformational programs. - Proven experience working in Agile software development lifecycle. - Expertise in AWS / Amazon Connect contact center platform and call case management concepts. - Strong experience with Amazon Connect best practices and contact center-based solution implementation. - Strong knowledge in dynamic contact center configuration and integrating with Salesforce Service/Sales Cloud leveraging CTI and Lambda functions. - Good understanding of Amazon Connect OOB functionality and extended reporting capabilities. - Platform expertise in leveraging Salesforce Service Cloud to solve business problems strongly preferred.