• Serve as the primary relationship owner for 1–3 client engagements simultaneously • Maintain client trust at the working level — know your stakeholders, understand their business, and be the person they call when something feels off • Drive alignment between client expectations and what Very can actually deliver • Escalate early and with a recommendation — never let a problem become a surprise • Own the profitability of your engagements — understand margin, monitor burn, and proactively flag risk • Write and negotiate Statements of Work for new phases and follow-on engagements • Identify expansion opportunities within existing accounts and close them • Participate in the sales process for new opportunities • Accountable for the health of delivery on your engagements — scope, schedule, and quality • Make tradeoff calls with confidence; bring options, not just problems • On smaller engagements (≤ $250–400K, single workstream, small team): run the cadence yourself — standups, sprint planning, milestone reviews • On larger engagements: partner with a PM who runs execution; you shift altitude to steering, scope management, and client strategy • Coach team members on what it means to work in a client services organization — communication, expectation management, escalation • Model the standard for how Very engages with clients

• Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager. • Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily). • Work closely with the internal WarriorBabe team to support any client issues and escalations. • Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team. • Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals. • Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach.

• Consulting and support for B2B clients • Designing and executing marketing and sales automation strategies and campaigns • Planning and setup of marketing automation and CRM systems • Analyzing and optimizing clients' marketing automation setups (e.g., HubSpot, Salesforce, Dynamics) • Setting up, testing, and optimizing automation measures across various systems • Training and onboarding clients on marketing automation setups • Contributing to the expansion of the business unit and technology partnerships

Role Description We're looking for a motivated and customer-focused Junior Customer Success Manager to join our client's team. In this role, you'll build strong relationships with customers, help them successfully adopt client's platform, and ensure they achieve value from clients’ software. You'll work closely with Sales, Support, Product, and other internal teams to deliver exceptional customer experience throughout the customer lifecycle. This is an excellent opportunity for someone early in their Customer Success career who enjoys building relationships, solving problems, and working in a fast-paced SaaS environment. Qualifications - 3-4 years of experience in Customer Success, Account Management, Customer Support, Sales, or another customer-facing role. - Bachelor's degree or equivalent professional experience. - Excellent written and verbal communication skills. - Strong organizational, time management, and problem-solving skills. - Ability to manage multiple priorities in a fast-paced environment. - Comfortable learning new technologies and software platforms. - A customer-first mindset with a proactive approach to relationship management. Preferred Qualifications - Experience working in a SaaS or technology company. - Familiarity with CRM platforms such as Salesforce or HubSpot. - Experience with Customer Success platforms such as Gainsight, ChurnZero, Planhat, or Vitally. - Understanding of SaaS metrics, including retention, churn, customer health scores, and product adoption. - Experience delivering virtual customer training or product demonstrations. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.