• Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager. • Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily). • Work closely with the internal WarriorBabe team to support any client issues and escalations. • Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team. • Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals. • Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach.

• Consulting and support for B2B clients • Designing and executing marketing and sales automation strategies and campaigns • Planning and setup of marketing automation and CRM systems • Analyzing and optimizing clients' marketing automation setups (e.g., HubSpot, Salesforce, Dynamics) • Setting up, testing, and optimizing automation measures across various systems • Training and onboarding clients on marketing automation setups • Contributing to the expansion of the business unit and technology partnerships

Role Description We're looking for a motivated and customer-focused Junior Customer Success Manager to join our client's team. In this role, you'll build strong relationships with customers, help them successfully adopt client's platform, and ensure they achieve value from clients’ software. You'll work closely with Sales, Support, Product, and other internal teams to deliver exceptional customer experience throughout the customer lifecycle. This is an excellent opportunity for someone early in their Customer Success career who enjoys building relationships, solving problems, and working in a fast-paced SaaS environment. Qualifications - 3-4 years of experience in Customer Success, Account Management, Customer Support, Sales, or another customer-facing role. - Bachelor's degree or equivalent professional experience. - Excellent written and verbal communication skills. - Strong organizational, time management, and problem-solving skills. - Ability to manage multiple priorities in a fast-paced environment. - Comfortable learning new technologies and software platforms. - A customer-first mindset with a proactive approach to relationship management. Preferred Qualifications - Experience working in a SaaS or technology company. - Familiarity with CRM platforms such as Salesforce or HubSpot. - Experience with Customer Success platforms such as Gainsight, ChurnZero, Planhat, or Vitally. - Understanding of SaaS metrics, including retention, churn, customer health scores, and product adoption. - Experience delivering virtual customer training or product demonstrations. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.

• Support sales team and clients for HOA business line. • Drive usage and adoption of HOA products/systems through client communication, analysis, and training. • Conduct business environment analysis for Community Management Companies (CMCs). • Perform usage assessment and gap analysis on client’s current processes. • Create and implement personalized improvement plans and training for clients. • Assist in developing user guides and training sales officers. • Provide bank transition support for clients by augmenting CMC accounting staff during transitions.