• Gather, analyze, and document business requirements for insurance product implementations, enhancements, and system changes. • Partner with Product Managers, Actuaries, Compliance, and Engineering to translate product specifications, underwriting rules, and regulatory requirements into clear business and system requirements. • Configure and support the implementation of insurance products, including coverages, rating structures, forms, and underwriting rules within internal systems. • Review product configuration, rating algorithms, and rate tables to help ensure accuracy, completeness, and alignment with approved filings. • Research and analyze policy forms, endorsements, and regulatory filings to support compliant product implementation. • Develop, execute, and document test cases and test scenarios for system, integration, and user acceptance testing. • Validate rating calculations, coverage rules, policy forms, and system functionality; identify defects, document findings, and partner with technical teams through resolution and retesting. • Maintain accurate implementation documentation and support knowledge sharing for new product launches and system enhancements. • Collaborate effectively with cross-functional partners to support timely and accurate delivery of product initiatives. • Continuously build knowledge of Branch products, insurance concepts, system functionality, and regulatory requirements to increase individual effectiveness and contribution over time.

Role Description The Engagement and Renewals Manager is a client-facing role focused on revenue retention and long-term client success for PatronManager, a CRM platform built on Salesforce serving the arts and cultural sector. This role owns a portfolio of high-value accounts, driving renewals, deepening product adoption, and building trusted relationships with key stakeholders. You will work cross-functionally with Client Experience, Sales, Implementation, and Product teams to ensure clients achieve their goals with PatronManager. This position reports directly to the Senior Director of Client Engagement. What You’ll Do - Manage the full renewal cycle for assigned accounts, including renegotiation requests, contract creation, and ensuring clients have a clear understanding of contract terms. - Identify and mitigate at-risk accounts, working directly with clients to resolve issues and recommend solutions where appropriate. - Serve as the primary point of contact for a segment of high-value accounts, building trusted relationships with key stakeholders to drive adoption, loyalty, and retention. - Act as a strategic advisor to clients, developing engagement plans that address their business challenges and demonstrate how PatronManager can help them meet their goals. - Drive escalation of client issues and manage them through to resolution. - Assess and prioritize client outreach daily, taking initiative to proactively engage accounts in support of overall revenue retention goals. Qualifications - Knowledge of Salesforce. - Experience in a client-facing account management, customer success, or renewals role. - Proven track record managing contract negotiations and revenue retention targets. - Demonstrated ability to communicate clearly and confidently with stakeholders at all seniority levels. Nice to Have - Project management experience is a plus. - Knowledge of PatronManager. - Familiarity with the arts, culture, or nonprofit sector is a nice to have. What You Bring - Analytical mindset with the ability to assess account health and prioritize accordingly. - Collaborative approach to relationship building and problem solving. - Skilled at managing multiple accounts and competing priorities with a high degree of organization. - Able to shift priorities and adapt quickly based on evolving team goals. Equipment/Software/Tools - Google Suite. - Slack. - Salesforce. Benefits - Base annual salary range of $65,000 - $75,000 est. annually, commensurate with experience. - Annual bonus based on performance and company success. - Incentive equity. - Home office stipend. - 100% paid medical, dental and vision benefits for employee and legal dependents. - Company-paid life insurance. - Traditional and Roth 401k plans. - Paid parental leave. - Learning & development opportunities. - Flexible scheduling. - Generous PTO and holiday schedule. Work Environment & Physical Requirements - Regularly communicate and exchange information with colleagues, clients, and stakeholders. - Spend extended periods working on a computer, utilizing software applications, and operating standard office equipment. - Remain in a stationary position for extended periods, with occasional movement throughout the work environment. - Frequently use hands and fingers to operate a computer, keyboard, and other office equipment, and regularly observe and interpret information displayed on screens. - Occasionally move, lift, or transport items weighing up to 15 pounds. Our Commitment to Diversity & Inclusion At Ticketure, we believe great ideas come from diverse voices. We’re committed to creating a workplace where every team member feels welcome, respected, and empowered to thrive. We do not tolerate discrimination of any kind and provide equal opportunities regardless of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law. What makes Ticketure strong is the variety of perspectives, experiences, and cultural backgrounds our people bring to the table. We celebrate those differences and know they help us innovate, grow, and serve our clients better. Our focus is on building a culture of inclusion where everyone belongs, because when we do that, we all succeed together. Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@ticketure.com.

Role Description We’re building the future of AI-powered marketing and are looking for a technically strong Workflow Implementation Engineer to help bring our platform to life for customers. This role sits at the intersection of engineering and customer success, owning the technical onboarding and workflow buildout for clients. You will design, build, and deploy custom solutions using Python and SQL while partnering directly with marketing and operations teams to implement scalable AI-driven workflows. Key Responsibilities - Lead technical onboarding and end-to-end implementations of our AI marketing platform for mid-market and enterprise clients. - Design and build custom workflows, automations, and integrations aligned with each client’s marketing and data infrastructure. - Write Python scripts and SQL queries to support integrations, data transformations, and workflow troubleshooting. - Investigate and resolve complex technical issues by reproducing environments and developing solutions directly with clients. - Collaborate with Product and Engineering teams to share customer insights and improve platform capabilities. - Maintain documentation and reusable workflow templates to support scalable implementations. Qualifications - Strong proficiency in Python and SQL with the ability to build automation scripts, integrations, and data workflows. - Experience in a technical implementation, solutions engineering, or developer-facing customer role. - Experience designing or configuring workflow automation systems (e.g., Zapier, Make, n8n, or similar tools). - Ability to translate business requirements into scalable technical workflow architectures. - Prior remote work experience is required. Candidates must be fluent in remote collaboration tools such as Slack, Zoom, Google Workspace, Asana, or similar platforms, and should ideally have worked with US or UK-based companies. Applications without this experience will not be considered. Preferred Qualifications - Background in marketing technology, SEO platforms, or digital marketing operations. - Experience working in high-growth SaaS or startup environments. - Familiarity with AI/ML platforms, LLM tooling, or AI-powered marketing workflows. Tools & Technology - Python - SQL - Workflow automation platforms (Zapier, Make, n8n, or similar) - Marketing technology and SEO platforms - Remote collaboration tools (Slack, Zoom, Google Workspace, Asana) Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

Role Description The Implementation Consultant is the front-line person for ZOLL's Customer Success Organization and is a leader among their peers. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Consultant will evaluate the client's billing processes, provide comprehensive training on ZOLL products, and work collaboratively with our clients to ensure they have a positive implementation experience. Product training is completed both onsite at the client location (travel required) and remotely via web-based tools. The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, tracking product requests from customers, training consistency, and the development of training-related material and documentation. Essential Functions - Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration. - Lead in the development and ongoing maintenance of training and process material essential to the success of the implementation process. - Coordinate with support and product team to resolve customer issues during implementation process. - Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products. - Act as a training and product resource for other members of the ZOLL team. - Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience. - Work toward client success as an effective team member. - Train new hires in the implementation processes. Qualifications - Bachelor's degree or equivalent experience. - 3+ years experience in teaching, training or supporting others. Requirements - Understanding of adult learning challenges and how to overcome them. - Very strong customer-oriented focus and the ability to professionally handle difficult situations. - Excellent communication, documentation, grammar, and interpersonal skills. - Good technical aptitude for working with software and Microsoft Windows. - A high level of professionalism and the ability to think analytically. - Knowledge and experience in ZOLL software preferred. - Demonstrated leadership skills. - Ability to travel up to 50%. Physical Demands - Standing - Occasionally - Walking - Occasionally - Sitting - Constantly - Talking - Occasionally - Hearing - Occasionally - Repetitive Motions - Frequently Benefits - The annual salary for this position is: $70,000.00 to $90,000.00. - Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. - Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com . - Applications will be accepted on an ongoing basis until this position is filled. - For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. - ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.