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Learning Management System, LMS Administrator
Location
United States
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Learning Management System, LMS Administrator
Business Technology Integrators
• Provide advanced Tier II help desk support for Health and Human Services (HHS) National Institutes of Health (NIH) Learning Management System (LMS) • Maintain primary responsibility for implementing the HHS LMS across NIH • Provide consultation to end-users and system administrators including system demonstrations • Provide support to the NIH community to increase their use of the LMS • Provide training and information to Tier 1 Help Desk agents • Monitor and report on ticket trends and patterns • Facilitate system audits to maintain data integrity • Identify opportunities for system enhancement • Migrate historical/external data to the LMS • Maintain knowledge base and system documentation • Plan outreach, communications, and training efforts
Job Requirements
- Must Be A US Citizen
- Experience with Learning Management System (LMS)
- Experience with learning management systems used as an enterprise tool
- Experience with major IT system implementations and supporting end-users
- Experience with Help Desk support
- Experience maintaining user documentation and SOPs
- Experience supporting system interfaces
- Experience migrating data between systems and ensuring the quality of the migration, to include acceptance testing
- Experience with SCORM standards and Section 508 requirements
- Experience delivering system training (e.g. instructor-led, webinar-based, small group demos, or 1:1 consultation)
- Experience using virtual collaboration tools for training, communications, and customer service
- Excellent verbal and written communication skills
- Excellent customer service skills
- Knowledge and experience working with sensitive data
Benefits
- 100% remote
- Competitive salary
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