BP - British Petroleum

District Manager Location: Anchorage United States Job category Retail Experience level Senior Relocation available This role is not eligible for relocation Job type Professionals Travel required Up to 50% travel should be expected with this role Job code RQ105470 Job Description: Entity: Customers & Products Job Family Group: Retail Group Job Description: Job Summary The District Manager serves as an inspirational, strategic leader responsible for supervising multiple travel centers within a defined geographic region. This role provides the vision, direction, and operational leadership required to ensure each location operates safely, efficiently, and profitably while delivering an exceptional guest experience. The District Manager builds and sustains a high‑performing leadership team by setting clear expectations and driving excellence across all areas of the business, including operations, financial performance, personnel development, marketing execution, compliance, and site appearance. This leader plays a critical role in ensuring we return every traveler to the road better than they came. This position requires residency in Tennessee or Georgia Key Responsibilities Leadership & People Development - Lead, coach, and develop General Managers and their leadership teams across all assigned locations. - Model professionalism, integrity, and high ethical standards, inspiring teams to uphold the same values. - Partner with Talent Acquisition to identify, attract, and retain top management‑level talent, both internal and external. - Assess staffing levels, build leadership capability, and develop strong successor pipelines. - Cultivate a culture of accountability, engagement, and continuous improvement. Operational Excellence - Ensure consistent execution of company standards related to safety, service quality, site appearance, and operational procedures. - Conduct regular and unannounced audits, including inventory counts, cash drawer inspections, safe controls, and reconciliation of discrepancies. - Coach General Managers to maintain proper non‑fuel inventory levels, cash controls, product pricing, and product mix. - Maintain operational knowledge of POS systems and ensure teams adhere to established processes. Financial & Business Performance - Establish and own district‑level goals aligned with company objectives related to people, profit, safety, service, and quality. - Analyze P&L statements, budgets, coverage ratios, and expense reports to drive sustainable financial performance. - Supervise key performance indicators, find opportunities for improvement, and communicate insights to the Area Director and truck service leadership. - Ensure each location operates as a profitable, well‑run business with strong cost controls and revenue optimization. Customer Experience - Champion exceptional customer service standards across all locations. - Coach teams on effective service principles and engage directly with customers when needed to resolve issues. - Ensure every traveler receives a consistent, high‑quality experience. Compliance & Certification - Stay current on industry guidelines, regulatory requirements, and operational standards. - Complete required lead certification for the majority of restaurant brands managed (minimum of two). Travel - Travel regularly within the district, including occasional overnight stays. - Maintain a valid driver’s license. Qualifications Required - Bachelor’s degree in a related field or major. - 8+ years of successful multi‑unit leadership experience with demonstrated positive results. - Strong negotiation, leadership, and analytical skills. - Deep understanding of category performance indicators such as gross margin, ROI, inventory turns, and basket size. - Ability to work effectively across departments and manage multiple priorities. - Excellent verbal and written communication skills. - Proficiency in Microsoft Excel, Word, and PowerPoint, with operational understanding of POS systems. - Strong planning and financial competence, including understanding of P&L drivers, budgets, and expense management. - Demonstrated ability to lead through influence, drive performance, and achieve operational excellence. Preferred - Associate’s or bachelor’s degree. - Experience in travel centers, retail, hospitality, or related industries. - Proven ability to benchmark competitors and stay current with industry trends, technology, and regulatory changes. Why join us At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits ( https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 50% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

Role Description Le poste d’Ingénieur Technique consiste à apporter une expertise technique pointue et un soutien aux équipes commerciales, en s’appuyant sur une solide connaissance des produits et une expérience confirmée du marché industriel. Il intervient sur les besoins de service technique sur le terrain et contribue activement au développement et à la structuration de propositions de valeur pour de nouvelles opportunités commerciales dans le domaine des lubrifiants, en particulier des fluides de travail des métaux (MWF). À ce titre, il participe à une activité de support essentielle au fonctionnement des opérations de fabrication, avec un impact direct sur la productivité et l’efficacité des clients. Il est Responsable de fournir un support aux équipes commerciales et aux clients B2B dans un domaine d’expertise technique, en optimisant l’utilisation des outils et en appliquant ses connaissances techniques afin de répondre aux besoins de services des clients. Ce rôle contribue également à la sécurisation des activités existantes face aux risques de perte de contrats. Responsibilities - Faire preuve de leadership en matière de sécurité et s’assurer du respect et du maintien des exigences HSSE - Réaliser des essais terrain pour les produits et services industriels Castrol nouveaux ou reformulés - Être référent(e) en applications industrielles auprès des parties prenantes internes et externes - Soutenir activement les équipes commerciales dans le développement de nouveaux marchés - Apporter, en collaboration avec les équipes commerciales, des solutions efficaces et rapides aux problématiques clients (process et applications produits) via des méthodes structurées de résolution de problèmes - Concevoir et dispenser des formations techniques de qualité aux clients internes et externes - Documenter et partager les bonnes pratiques à travers des études de cas démontrant les bénéfices des solutions Castrol - Contribuer aux objectifs globaux de l’entreprise via la participation ou le pilotage de projets liés à la stratégie industrielle - Encadrer et former les ingénieurs et commerciaux moins expérimentés - Analyser les rapports d’analyses d’huiles usagées et fournir des recommandations pour une prise de décision éclairée - Collaborer avec les chefs de produits globaux pour remonter les besoins du marché local et contribuer aux évolutions produits - Représenter Castrol dans des groupes de travail, comités techniques, associations ou auprès d’universités si nécessaire Qualifications - Diplôme Bac+3/5 en ingénierie ou équivalent (mécanique, chimie, lubrification, production industrielle ou domaine connexe) Requirements - Minimum 3 ans d’expérience technique en environnement industriel - Bonne maîtrise des outils informatiques (Microsoft Office, CRM type Salesforce, outils techniques/commerciaux) - Expertise en fluides de travail des métaux et lubrifiants haute performance ainsi que leurs applications industrielles - Bonne compréhension des technologies et principes de lubrification - Solides compétences en vente de valeur et en relation client - Connaissances en développement durable (économies d’énergie, recyclage de l’eau, neutralité carbone, etc.) appréciées - Maîtrise des méthodes structurées de résolution de problèmes - Comportement conforme aux exigences de sécurité, d’éthique, aux réglementations applicables, aux valeurs BP et aux objectifs HSSE (sécurité, courage, esprit d’équipe, respect, excellence) Skills - Account strategy and business planning - Business Acumen - Channel marketing activation - Customer and competitor understanding - Customer Profitability - Customer promise execution - Customer Segmentation - Customer Value Proposition - Digital Fluency - Internal alignment - Leading through ambiguity - Listening - Managing strategic partnerships - Marketing strategy and programmes - Negotiating value - Negotiation planning and preparation - Offer and product knowledge - Partner relationship management - Proposition development - Prospecting and pipeline management - Sales forecasting/demand planning Travel Requirement No travel is expected with this role. Relocation Assistance This role is not eligible for relocation. Remote Type This position is fully remote. Legal Disclaimer We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Role Description The Area Sales Manager (ASM) will sell, grow and support all Castrol PCO business in assigned geography through our distributor, direct account, and SAPD network. PCO ASMs drive results and performance through the execution of key accountabilities described below. Role focuses on new business, account management, and OEM, PCNA, Walmart ACC, and SAPD field activation as required. - Maximize profitable growth of Castrol brands with a focus on premium products and strategic segments including both the direct and indirect sales model. - This role is expected to be in the market visiting customers and prospects four days per week. - Ensure WD DSR sales force in assigned area is supported, trained and has the tools to drive BP/Castrol business of 25,000 gallons or less on their paper in Castrol’s PCO focused segments. - Maintain a robust pipeline in Salesforce CRM for direct and indirect prospects, ensuring the opportunity coverage needed to meet or exceed business targets. - Prospect and build a robust Salesforce CRM pipeline while owning the closure of all opportunities within the territory exceeding 25,000 annualized gallons. - Accountable to maintain a robust pipeline for both direct and indirect prospects. - Leverage PowerBI to manage territory effectively, by proactively overseeing new, growing, declining, and lost accounts. - Demonstrate, teach and train DSRs on how to prospect and close business using Castrol programs, ensuring access to digital product catalog, sell sheets, pricing and other selling tools. - Support the onboarding of OEM, PCNA, Walmart ACC and key accounts as required. - Leverage Salesforce CRM to manage customer engagement, monitor opportunity progression, and ensure a clear and accurate view of territory performance. - Compliance with bp’s Code of Conduct, Values and Behaviors and HSSE Standards. Qualifications - High School Diploma or equivalent. Bachelor’s degree preferred. - 50% of travel is required for this position (overnight). - 80% of field work. - Working remotely and autonomously in sales territories. - Implement advanced Value Selling techniques to maximize value for both our customers and Castrol, negotiate with customers within agreed DOAs ensuring not to make any promise that cannot be delivered. - Solid ability to identify sources of value and overcome objections. - Develop world class partnerships and relationships with large customers. - Prospect customers require the Area Sales Manager to actively build new relationships to gain access to business opportunities. - Budgeting, forecasting, and financial management skills experience relative to the profitable execution of sales plan. - Fully proficient working with digital sales platforms such as Salesforce and Microsoft office. Requirements - Customer Relationship Management, Products and Program Knowledge, Customer Segmentation & Channel Management, Account Strategy & Planning, Distributor Management, Territory Management, Customer Profitability & Value Chain Understanding. Benefits - Flexible working options. - A generous paid parental leave policy. - Excellent retirement benefits. Travel Requirement Up to 75% travel should be expected with this role. Relocation Assistance This role is not eligible for relocation. Remote Type This position is fully remote. Legal Disclaimer We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

Role Description The East of Rockies (EoR) Franchise Business Development Lead reports to the Franchise Market Development Manager and is responsible for growing the ampm franchise offer in new and existing markets in the EoR. This individual is accountable for the relationship management with existing customers who are eligible for contract renewal and all prospective new customers that inquire about the development of a ground-up, new-to-industry franchise or have a desire to brand an existing station to a franchise. This role works in close partnership with the Franchise Business Advisors and Branded Marketer Field Sales Specialists in each market, to develop joint account plans in order to maintain the existing customer base while growing the network. This is done through networking, relationship building, marketing and recruitment of desirable outlets for ampm sites. Key Accountabilities: - Complete the franchise strategy. - Develop a deep understanding of the value proposition of the franchise and be able to clearly communicate it to potential and existing franchisees. - Develop geography specific growth plan to underpin the franchise strategy, applying market insights, customer segmentation, and competitor analysis to determine size, scope, and approach to market entry and growth opportunities. - Recruit and support development of franchisees. - Develop joint account plans with other bp sales reps in defined geography to ensure that growth opportunities are cohesive and well understood. - Lead the sales efforts from initial contact with the prospective franchisee and dealer sites to completion of contract and site opening utilizing established CRM processes. - This role requires face-to-face consultations with prospective franchisees and involves spending up to 70% of the time in the field. - Identify and source potential new franchisees and dealers’ locations, maintain pipeline, and abide by sales protocols established by US convenience & mobility. - Represent the US convenience & mobility brand(s), build awareness in target regions, and demonstrate passion for growing the franchise business. - Attend trade shows and conduct market visits to build relationships with potential franchisees. - Meet Sales target in defined geographies as set by Franchise Market Development Manager. - Complete franchise systems and projects. - Continuously improve process opportunities and support of franchise growth. - Onboard franchisees and support them through the set-up activities. - Provide tools and templates to expedite onboarding process of franchisees. - Facilitate Franchise Disclosure Document updates. - Work with internal and external partners to secure approvals for new sites. - Prepare economic model and work with the finance team to ensure project exceeds investment framework. - Work with network planning to understand impacts of new sites to existing portfolio. - Work with the pre-construction team to select an Architecture & Engineering firm to prepare a bp approved site plan. - Lead renewal efforts of contracts on existing network of Franchise channel of trade. - Track when franchisees are approaching the end of contracts, and sell the value proposition that this franchise brings. - Cultivate a partnership with the RSM and FBAs to understand approach of franchisees prior to discussing renewal. - Lead organizational efforts for refresh offers for franchise renewals. - Lead negotiations with franchisee on funding required for asset enhancements on renewals. - Seek alignment with franchise leadership and operations on negotiated offer with comprehensive return on investment economic model. Qualifications - Bachelor's degree or higher in business or a related field. - Experience in QSR / franchise brands, preferably in franchise sales. - Or experience in multi-site operations experience. - Strong advocacy and interpersonal skills (internal and with 3rd parties). - Ability to identify and develop new and non-traditional business opportunities, as well as new customers. - Strong negotiation skills. - Strong understanding of operational excellence and guest-impacting business practices. - Ability to manage difficult situations and conversations. - Ability to manage complex customers solving problems and creating “great outcome for everyone” solutions. - Establish shared ownership with cross-functional teams and branded marketers. - Tenacity in pursuing delivery of business results. - Knowledge of franchise business models, distributor businesses and B2B relationship management. - Ability to prioritize both business and organizational development. - Skillful use of MS Office Suite. - Ability to manage a sales pipeline through CRM resources, specifically Salesforce. - Capability to learn and use bp-specific websites and data sources. - Living the safety leadership principles. - Entrepreneurial attitude and competitive drive. Benefits - Flexible working options. - A generous paid parental leave policy. - Excellent retirement benefits. Travel Requirement Up to 25% travel should be expected with this role. Relocation Assistance This role is not eligible for relocation. Remote Type This position is fully remote. Legal Disclaimer We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process. If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

• Achieve or exceed assigned sales and profitability goals by maintaining and growing sales of Castrol Industrial products and services in N. CA, Central CA and Los Angeles County N/Ventura County • Build and complete a territory plan (segmentation, target list, coverage model) to deliver volume, margin, and share growth • Identify, qualify, and convert new opportunities; expand into new sites, plants, and applications within the territory • Maintain an accurate pipeline in Salesforce (stage, value, close date, next steps) and manage forecast cadence with demand team • Protect and grow gross margin through value-based pricing, mix optimization, and disciplined discount governance • Apply value selling and consultative skills to enhance customer offers and perception of value • Develop and manage relationships at multiple levels of customer organization, including senior corporate relationships • Ensure distributor execution (coverage, inventory, demand generation, training) and hold partners accountable to joint business plans • Plan and prioritize territory activities to maximize time in front of customers and high-value opportunities, ensuring timely follow-up and execution of commitments

Role Description The Digital PU (Performance Unit) Lead has clear accountability for the execution, implementation, adoption, and commercial success of digital tools. While Central IT builds the tools, the MDL ensures those tools are localized, adopted by customers (distributors, workshops, B2B), and ultimately drive more lubricant sales. The Digital PU Lead delivers change at ground level, working closely with sales teams, distributors, and customers. Accountable for the digital transformation of the PU by prioritizing, deploying, and scaling digital products that solve local customer “friction points” while maintaining alignment with global IT platforms, policies, and procedures. Acting as the senior conduit between global product teams and local market leadership teams, the role ensures global platforms are deployed effectively while fully addressing market-specific commercial, regulatory, and operational needs. The position provides clear strategic visibility and alignment across business priorities, digital strategy, technology investment, adoption performance, and measurable commercial outcomes. Accountabilities - PU Gatekeeper: Reviews global digital projects (e.g., an automated ordering app) and filters them for local relevance. - Adoption Engine: Leads the effort to get sales personnel, mechanics, and plant managers to use the technology. - Commercial Liaison: Represents "Digital" in the local leadership team to grow the P&L. - Local Ecosystem Manager: Manages digital partnerships with local e-commerce players to expand Castrol’s digital footprint. - Portfolio Leadership: Owns and leads the strategic direction of the market digital product portfolio. - Local Digital Solutions and Market Needs: Identifies where digital solutions can improve efficiency and support growth. - Global Product Rollout: Leads the deployment and scaling of global digital products within the market. - Stakeholder Engagement: Builds trusted, senior-level partnerships across business leadership. - Product Adoption, Value Realization, and Performance: Ensures measurable impact and drives sustained adoption. Qualifications - Bachelor’s degree in marketing, Business, Digital, or Technology-related field. - Professional certifications in digital marketing, product delivery, or agile methodologies are desirable. - Minimum 10+ years’ leading large scale multi-region digital transformations or digital change initiatives preferred. - Proven leadership of complex digital portfolio deployments within fast-paced or multi-market environments. - Demonstrated success influencing senior executives and driving strategic alignment across multi-site global roles. Requirements - Strong background in digital, marketing technology, customer experience, or digital product delivery. - Practical experience leading local market implementation of global/regional digital platforms. - Ability to translate customer/consumer insight into clear requirements and product improvements. - Competence in digital analytics, customer journey mapping, and performance measurement. - Demonstrated success working in matrix organizations with multiple global/regional collaborators. - Strong collaboration and communication skills with ability to influence at senior levels. - Experience working with cross-functional team structures (Marketing, Product, Technology, CX, Sales). - Change management capability, including training, communications, adoption, and stakeholder readiness. - Ability to convert complex concepts into actionable plans. - Strong communication and presentation skills with leadership/gravitas. - Self-starter, able to operate independently and at pace. - Resilient, adaptable, and comfortable navigating organizational complexity. Benefits - Flexible working options. - Generous paid parental leave policy. - Excellent retirement benefits. - Paid vacation depending on years of relevant industry experience (120 – 240 hours per year for full-time employees). - 9 paid holidays per year and 2 personal choice holidays. - Access to health, vision, and dental insurance. - Life and Short-Term Disability and Long-Term Disability insurance. - Discretionary annual bonus program and long-term incentive program. - 401k matching program. - Pension for eligible employees. Travel Requirement Up to 10% travel should be expected with this role. Remote Type This position is fully remote. Legal Disclaimer We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status, or disability status.

• Advise partners on opportunities for Production Management, Depletion Management, and Area Development Planning • Lead core activities within an integrated group of bp and partner subsurface staff • Collaborate constantly with other departments and the India Shareholding team • Promote a strong safety culture and recognize the HSE impact on all works • Analyze and integrate wells and reservoir data into the team’s current understanding • Provide day-to-day support to the implementation and operationalization of the rig and rigless activity plan • Conduct classical reservoir engineering analyses and apply reservoir engineering concepts • Provide technical support and guidance in framing the reservoir depletion plan

• Provide expert technical guidance via our technical helpdesk to customers, distributors, and internal interested parties understanding their challenges and recommending appropriate Castrol Industrial lubricant products & solutions • Conduct value selling activities, collaborating with sales teams in the field to develop and close new business • Ensure seamless execution of the customer promise, from initial consultation to solution delivery and ongoing service and support • Actively listen to customer feedback and translate technical needs into actionable insights for product development and product improvement • Maintain comprehensive application and product knowledge, effectively communicating the benefits and features of our lubricant portfolio and recommending products that provide value to both customer and BP-Castrol • Drive offer execution and growth initiatives, contributing to the expansion of Castrol lubricant market share • Cultivate and maintain strong partner relationships, encouraging collaboration and improving mutual success • Coach and train internal teams and distributors on technical aspects of Industrial lubricants and application guidelines

Role Description Oversees and optimizes the performance of multiple retail wireless locations within a designated district, ensuring operational excellence, customer satisfaction, and achievement of sales targets for BP Products N.A. Inc. - Lead and motivate a team of retail wireless store managers and their staff to achieve and exceed sales, operational, and customer service goals. - Implement and champion Agility core practices across the district to drive efficiency and adaptability. - Apply Analytical Thinking and Customer data knowledge to identify trends, opportunities, and areas for improvement within the district. - Develop and implement strategic plans for Retail territory development, including identifying new market opportunities and optimizing existing store locations. - Apply Commercial Acumen to analyze market conditions, competitor activities, and financial performance to improve profitability. - Foster a culture of Customer centric thinking, ensuring exceptional service delivery and customer loyalty. - Effectively communicate district performance, strategies, and initiatives to senior management and store teams. - Leverage Data visualization and interpretation skills to present complex information clearly and concisely to diverse audiences. - Facilitate Digital Collaboration among store teams to share guidelines and enhance operational consistency. - Demonstrate strong Industry knowledge and advocacy, staying informed about wireless technology trends, products, and services. - Promote Knowledge Sharing among district personnel to build a high-performing and skilled workforce. - Engage in Negotiation planning and preparation for various business agreements and vendor relationships. - Cultivate strong Partner relationship management with key stakeholders and suppliers. - Drive effective Retail Category Management strategies to optimize product assortments and merchandising. - Develop and deliver impactful Retail training skills programs for store managers and staff. Qualifications - Proven experience in multi-unit retail management, preferably within the wireless or telecommunications industry. - Demonstrated ability to apply Agility core practices and foster a dynamic work environment. - Strong analytical skills with the ability to interpret complex data and make data-driven decisions. - Excellent Commercial Acumen and understanding of retail financial metrics. - Exceptional Communication and interpersonal skills, with the ability to influence and inspire teams. - A strong commitment to Customer centric thinking and delivering outstanding customer experiences. - Proficiency in Customer data knowledge and utilization for strategic planning. - Experience with Data visualization and interpretation tools and techniques. - Adept at utilizing Digital Collaboration tools and platforms. - In-depth Industry knowledge and advocacy within the wireless sector. - Proven ability to facilitate Knowledge Sharing and foster a learning environment. - Strong Negotiation planning and preparation skills. - Demonstrated success in Partner relationship management. - Solid understanding of Retail Category Management principles. - Proficiency in developing and delivering effective Retail training skills. Benefits - Flexible working options. - A generous paid parental leave policy. - Excellent retirement benefits. Travel Requirement Up to 75% travel should be expected with this role. Relocation Assistance This role is not eligible for relocation. Remote Type This position is fully remote. Legal Disclaimer We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

Title: Technical Service Specialist Location: United States of America, Remote Job Description: Job category Retail Experience level Intermediate Relocation available This role is not eligible for relocation Job type Professionals Travel required Up to 50% travel should be expected with this role Job code RQ109312 Job Description The Specialist of Technical Service at TravelCenters of America is responsible for providing technical service support within the Truck Service division. This role serves as a subject matter expert supporting the technical support help line, aids in the maintenance of and authors service documentation, and leads diagnostic access and tooling readiness and field quality initiatives. Grounded in BP’s Operating Management System (OMS) and TA’s Believe in Zero philosophy, the Specialist partners with Operations, Learning & Development, Parts, Warranty, and Vendor Management to improve first-time fix rates, reduce rework and warranty exposure, and elevate technician capability. Key Responsibilities Technical Operations & Safety - Provide advanced troubleshooting support through the technical help line, assisting field technicians and service leaders with diagnostics and repair direction. - Support case management processes, ensuring documentation quality and adherence to established SLAs. - Call out systemic or high-risk issues to the Technical Service Manager with recommended corrective actions. - Embed OMS principles and TS SOPs into daily support practices, championing safe work methods and risk reduction. - Support site leadership with technical audits and corrective actions to address quality or safety gaps. Service Documentation & Knowledge Management - Draft, revise, and maintain technical bulletins, repair procedures, diagnostic guides, and job aids. - Contribute to knowledge base development informed by field cases and root cause analyses. - Ensure documentation aligns with SOPs, OEM standards, compliance requirements, and OMS principles. Tools, Equipment & Diagnostics Readiness - Support evaluation, testing, and field validation of diagnostic software, tooling, and shop equipment. - Assist in maintaining compliance with licensing, access requirements, and platform updates. - Provide feedback to leadership regarding tool effectiveness, ROI, usability, and technician adoption. Quality, Safety & Compliance - Reinforce safe work practices aligned with OMS and Believe in Zero standards. - Participate in technical audits and assist in identifying quality or safety gaps. - Support corrective action plans focused on reducing rework, warranty exposure, and compliance risk. Training & Technical Enablement - Partner with Learning & Development to identify recurring technical gaps and support curriculum updates. - Deliver technical updates, micro-learning sessions, and field communications as assigned. - Support technician certification pathways and progression initiatives through technical expertise. - Serve as an emergency back-up instructor as needed. - Represent Truck Service in industry forums and events, as assigned. Cross Functional Collaboration - Work with Operations, Parts, and Warranty teams to resolve recurring technical issues. - Support fleet critical issues by assisting in root-cause documentation and technical findings. - Participate in vendor calls or pilot programs as assigned by the Technical Service Manager. Key Performance Indicators (KPIs) - Helpline case quality and documentation accuracy. - First-time fix rate support metrics. - Reduction in rework trends tied to technical guidance. - Diagnostic accuracy improvements. - Technical bulletin quality and adoption. - Training feedback tied to technical support initiatives. Additional Responsibilities - Support standardized corrective action processes. - Assist in monitoring trends across emissions systems, ADAS, electrical, and powertrain diagnostics. - Perform other duties as assigned to support the Truck Service technical support mission. What We’d Like to See - Bachelor’s degree in engineering, Industrial Engineering, or related field preferred; equivalent experience considered. Strong analytical, facilitation, and customer management skills. - 5+ years of experience in heavy-duty truck service and repair (automotive-only backgrounds will not be considered). - ASE Master Medium/Heavy-Duty Certification or equivalent technical credential is strongly preferred. - Demonstrated hands-on diagnostic expertise in heavy-duty systems (powertrain, emissions, electrical). - Experience authoring technical documents, repair procedures, or service communications preferred. - Strong working knowledge of shop safety practices, OSHA, DOT compliance, and OMS frameworks. - Experience supporting technical help lines, critical issue processes, or centralized support functions preferred. - Strong analytical skills with the ability to translate field issues into structured solutions. - Ability to manage multiple priorities and work independently with limited oversight. - Travel requirement approximately 50–60%. - Valid driver’s license. How much do we pay (Base)? (70,000 - 85,000 (Minimum & Maximum)) *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.  This position is eligible for US Benefits Select. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Select SPD Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more by visiting Select SPD. We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee. You may learn more about our generous benefits at Select SPD. As part of bp’s wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Select SPD. Why join us At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits ( https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.