SureCost

You have seen what happens when HR operates purely in reactive mode. Tickets get closed, forms get filed, fires get put out. But nobody is asking the harder questions: Are we paying people fairly? Are our systems actually connected? Is this manager situation a one-time thing or a pattern? Does leadership even know what they do not know about their people? SureCost does not want that version of HR anymore. SureCost is a PE-backed healthcare technology company that helps pharmacies purchase smarter, stay compliant, and work more efficiently. With approximately 65 employees and a fully remote team, we are at a stage where the business is growing and HR needs to grow with it. We have the foundation: an HRIS, core policies, and an experienced team. What we are missing is the strategic layer. Someone who looks at what exists, sees what is fragmented or underbuilt, and knows exactly how to close the gap. This role reports directly to the CEO and has the full scope of HR: systems, recruiting, compensation, performance, employee relations, and culture. You will be the only HR professional at the company, which means you own all of it. The tactical and the strategic. The day-to-day and the long game. If you are energized by that kind of ownership rather than overwhelmed by it, we should talk. This is NOT the right role if you... - Expect to hand off administrative work to a coordinator or assistant - Need a fully mature, well-documented HR function to be effective - Are more comfortable maintaining systems than assessing and improving them - Have spent most of your career in large HR departments with narrow specialization - Want a role where strategic priorities are handed down to you rather than shaped by you WHEN YOU ARE CONSIDERING A NEW ROLE, YOU HAVE QUESTIONS. HERE ARE THE ONES WE HEAR MOST. What is the current state of HR at SureCost? Functional but fragmented. There is an HRIS, a handbook, and established policies. But some tools and processes have grown up separately rather than as part of a cohesive system. The person in this role before stepped down after doing solid foundational work in a more tactical capacity. The opportunity now is for someone to take a clear-eyed look at what is in place, identify what needs to be connected or rebuilt, and bring a level of strategic thinking to the function that has not existed here yet. What does a typical week look like in this role? It will vary, especially early on. In the first few months, expect a lot of discovery: auditing systems, getting to know the team, sitting with the CEO to understand the business priorities and where HR can make the most impact. Beyond that, a given week might include a recruiting debrief, a compensation benchmarking exercise, a one-on-one with a manager navigating a people issue, and a presentation to leadership on a policy update. There is no typical week. There is a clear mission and your judgment about how to execute it. What does success look like in year one? A consolidated, streamlined HR tech stack with less duplication and more visibility. A compensation philosophy that is documented, defensible, and understood by managers. A recruiting process that is structured and consistent. And a CEO who feels like HR is a function they can rely on strategically, not just a service desk. The bigger goal is that by the end of year one, the HR function reflects the ambition of the business, not just where the business has been. What is the culture like at SureCost? Collaborative, low-ego, and mission-driven. The team genuinely cares about the pharmacies they serve and about each other. Because the company is PE-backed, there is real growth ambition and a bias toward getting things done. Remote-first means the culture lives in communication habits, team rituals, and how people show up for each other without being in the same room. The person who thrives here is someone who builds trust quickly, communicates proactively, and does not need to be the loudest person in the meeting to have influence. What are the benefits like? Competitive health, dental, and vision coverage. 401(k) with company contribution. Annual bonus eligibility. Flexible time off and company holidays. And a direct reporting relationship to the CEO that gives you real visibility into where the business is going and a genuine seat at the table for how it gets there. HOW TO APPLY — PLEASE READ THIS CAREFULLY We are not looking for a polished resume that checks every box. We are looking for someone who has done this kind of work, knows what it actually takes, and can articulate that clearly. Step 1: Submit your application online. Start by completing the online application, where you will upload your resume. You can find the posting and apply directly at surecost.com/careers. Step 2: Send us a cover letter that actually tells us something. In addition to your online application, please email your cover letter (one page maximum, no templates) to aford@surecost.com. We want to hear you answer the following two questions in your own words: - Describe a time you stepped into an HR function that was working but underperforming. What did you find, what did you prioritize, and what changed because of your work? - What is the most common mistake HR professionals make when they inherit a function from someone who was strong tactically but limited strategically? Important: In the subject line of your cover letter email, include the phrase "Ready to Elevate" along with your name. Cover letters that arrive without this phrase will not be reviewed. This is intentional and tells us you read carefully. Your online application gets you in the system. Your cover letter is what gets you noticed. Cover letters that read like they were written to match a job description will not move forward. Cover letters that read like they were written by someone who has actually done this work will. SureCost is an equal opportunity employer. We are committed to building an inclusive environment where people of all backgrounds can do the best work of their careers.

Business Development Representative, Health Systems (SaaS) Title: Business Development Representative, Health Systems (SaaS) Department: Marketing Reports to: BDR Manager Location: Fully Remote (United States - Select US States*) Who We Are: SureCost is the leading provider of pharmacy purchasing and inventory management solutions. Our SaaS platform helps pharmacies simplify purchasing and maximize profitability through smarter, data-driven decisions. Our platform connects purchasing, inventory and analytics into one seamless experience, empowering pharmacies to buy better, save more and operate with confidence. If you're looking for a role where you can make a meaningful impact in communities across the country, all while earning a competitive salary, you've come to the right place. At SureCost, we think work/life balance should have, well, balance. With team members across the United States, we value the freedom of fully remote work, flex hours, and flexible PTO. What You’ll Do: We are seeking a motivated and strategic Business Development Representative, Health Systems (SaaS) to help drive pipeline growth within the health system market. This role requires experience selling SaaS solutions to health systems and an understanding of how to engage hospital and health system stakeholders in meaningful conversations about operational and clinical technology solutions. You will identify, engage and qualify prospective health system customers for SureCost’s platform, helping introduce our solutions to key stakeholders across hospital and pharmacy operations. As a key member of the Marketing team supporting Sales, you will focus on generating qualified opportunities with health systems through thoughtful outreach, research and engagement with decision-makers. You’ll collaborate closely with Sales, Marketing and Product Marketing to ensure messaging resonates with buyers and to continually refine outreach strategies based on market insights. Success in this role requires curiosity, persistence and strong communication skills. You’ll spend your time researching target organizations, developing personalized outreach strategies and engaging prospective customers through multiple channels to schedule qualified demos for the Sales team. Your day to day will include: - Research target health systems and hospital organizations to understand their operational structure, pharmacy workflows and key decision-makers - Identify and engage prospective buyers through outbound outreach including phone, email and LinkedIn - Develop personalized outreach strategies tailored to the needs, challenges and priorities of each health system prospect - Communicate the value of SureCost’s solutions and generate interest that leads to qualified demo opportunities for the Sales team - Build and maintain professional relationships with key stakeholders across hospital pharmacy, supply chain and operational leadership teams - Maintain consistent follow-up with prospects through multiple touchpoints to move opportunities forward - Partner with Sales to coordinate and schedule demos with qualified prospects - Track outreach activities, engagement and performance metrics within HubSpot and other sales systems - Collaborate with Product Marketing and Sales to share insights from prospect conversations and refine messaging and outreach strategies - Stay informed about trends, challenges and regulatory changes impacting health systems and hospital pharmacy operations - Participate in ongoing training and enablement to deepen understanding of SureCost’s solutions and improve prospecting effectiveness - Consistently meet or exceed outreach, demo booking and pipeline contribution goals What You’ll Need: Required Experience: - 1–3 years of experience in a Business Development Representative, Sales Development Representative or similar outbound sales role - Experience conducting outbound prospecting through cold calling, email and social outreach - Strong communication and interpersonal skills with the ability to engage healthcare stakeholders professionally - Ability to research target accounts and identify appropriate decision-makers within complex organizations - Experience using CRM and sales engagement tools such as HubSpot, Salesforce, LinkedIn Sales Navigator or ZoomInfo - Highly organized with strong time management and ability to manage multiple prospects simultaneously - Self-motivated and goal-oriented with a strong desire to contribute to pipeline growth Strongly Preferred Experience: - Experience selling to health systems, hospitals or healthcare provider organizations - Experience working in B2B healthcare technology or SaaS organizations - Familiarity with healthcare operational or regulatory environments - Experience collaborating closely with Sales and Marketing teams in a revenue-driven organization Perks and Benefits: We are proud to offer generous benefits including: - Fully Remote work environment - Flexible PTO (Highly suggested 3-week minimum) - Flexible Hours to fit your work-life balance - 100% medical insurance premiums covered for employees (with a PPO or HDHP/HSA plan to choose from and an employer HSA contribution if you elect the HDHP/HSA plan!) - 70% medical insurance premiums covered for dependents - Low-cost vision and dental coverage for employees - Automatic 3% employer contribution to 401k - 12 weeks of fully paid parental leave - All necessary technology and equipment provided for your home office, including laptop, monitors, keyboard, mouse, and accessories - Professional development reimbursement to support continued learning The estimated base salary range for this role is $55,000/year, plus an annual commission target of $37,380/year for an OTE of $92,380/year. Commission opportunity is uncapped. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, geographic market, and often a combination of all of these factors. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. *Please note: SureCost is currently hiring only in the following states: California, Colorado, Florida, Georgia, Illinois, Louisiana, Maryland, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin. Candidates must reside in one of these states to be considered for this position. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. SureCost is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law. We are required by federal law to verify the identity and employment eligibility of all persons hired to work in the United States. We participate in E-Verify (Employment Verification). We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with the information from each new employee's Form I-9 to confirm work authorization. Please be advised that, if selected for this position, a background check will be conducted as a condition of employment upon acceptance of a contingent job offer. Any consideration of the background check will be an individualized assessment based on the Applicant of Employee’s specific record and the duties and requirements of the specific job.

Business Development Representative, Health Systems (SaaS) Title: Business Development Representative, Health Systems (SaaS) Department: Marketing Reports to: BDR Manager Location: Fully Remote (United States - Select US States*) Who We Are: SureCost is the leading provider of pharmacy purchasing and inventory management solutions. Our SaaS platform helps pharmacies simplify purchasing and maximize profitability through smarter, data-driven decisions. Our platform connects purchasing, inventory and analytics into one seamless experience, empowering pharmacies to buy better, save more and operate with confidence. If you're looking for a role where you can make a meaningful impact in communities across the country, all while earning a competitive salary, you've come to the right place. At SureCost, we think work/life balance should have, well, balance. With team members across the United States, we value the freedom of fully remote work, flex hours, and flexible PTO. What You’ll Do: We are seeking a motivated and strategic Business Development Representative, Health Systems (SaaS) to help drive pipeline growth within the health system market. This role requires experience selling SaaS solutions to health systems and an understanding of how to engage hospital and health system stakeholders in meaningful conversations about operational and clinical technology solutions. You will identify, engage and qualify prospective health system customers for SureCost’s platform, helping introduce our solutions to key stakeholders across hospital and pharmacy operations. As a key member of the Marketing team supporting Sales, you will focus on generating qualified opportunities with health systems through thoughtful outreach, research and engagement with decision-makers. You’ll collaborate closely with Sales, Marketing and Product Marketing to ensure messaging resonates with buyers and to continually refine outreach strategies based on market insights. Success in this role requires curiosity, persistence and strong communication skills. You’ll spend your time researching target organizations, developing personalized outreach strategies and engaging prospective customers through multiple channels to schedule qualified demos for the Sales team. Your day to day will include: - Research target health systems and hospital organizations to understand their operational structure, pharmacy workflows and key decision-makers - Identify and engage prospective buyers through outbound outreach including phone, email and LinkedIn - Develop personalized outreach strategies tailored to the needs, challenges and priorities of each health system prospect - Communicate the value of SureCost’s solutions and generate interest that leads to qualified demo opportunities for the Sales team - Build and maintain professional relationships with key stakeholders across hospital pharmacy, supply chain and operational leadership teams - Maintain consistent follow-up with prospects through multiple touchpoints to move opportunities forward - Partner with Sales to coordinate and schedule demos with qualified prospects - Track outreach activities, engagement and performance metrics within HubSpot and other sales systems - Collaborate with Product Marketing and Sales to share insights from prospect conversations and refine messaging and outreach strategies - Stay informed about trends, challenges and regulatory changes impacting health systems and hospital pharmacy operations - Participate in ongoing training and enablement to deepen understanding of SureCost’s solutions and improve prospecting effectiveness - Consistently meet or exceed outreach, demo booking and pipeline contribution goals What You’ll Need: Required Experience: - 1–3 years of experience in a Business Development Representative, Sales Development Representative or similar outbound sales role - Experience conducting outbound prospecting through cold calling, email and social outreach - Strong communication and interpersonal skills with the ability to engage healthcare stakeholders professionally - Ability to research target accounts and identify appropriate decision-makers within complex organizations - Experience using CRM and sales engagement tools such as HubSpot, Salesforce, LinkedIn Sales Navigator or ZoomInfo - Highly organized with strong time management and ability to manage multiple prospects simultaneously - Self-motivated and goal-oriented with a strong desire to contribute to pipeline growth Strongly Preferred Experience: - Experience selling to health systems, hospitals or healthcare provider organizations - Experience working in B2B healthcare technology or SaaS organizations - Familiarity with healthcare operational or regulatory environments - Experience collaborating closely with Sales and Marketing teams in a revenue-driven organization Perks and Benefits: We are proud to offer generous benefits including: - Fully Remote work environment - Flexible PTO (Highly suggested 3-week minimum) - Flexible Hours to fit your work-life balance - 100% medical insurance premiums covered for employees (with a PPO or HDHP/HSA plan to choose from and an employer HSA contribution if you elect the HDHP/HSA plan!) - 70% medical insurance premiums covered for dependents - Low-cost vision and dental coverage for employees - Automatic 3% employer contribution to 401k - 12 weeks of fully paid parental leave - All necessary technology and equipment provided for your home office, including laptop, monitors, keyboard, mouse, and accessories - Professional development reimbursement to support continued learning The estimated base salary range for this role is $50,000/year, plus an annual commission target of $37,380/year for an OTE of $87,380/year. Commission opportunity is uncapped. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, geographic market, and often a combination of all of these factors. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. *Please note: SureCost is currently hiring only in the following states: California, Colorado, Florida, Georgia, Illinois, Louisiana, Maryland, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin. Candidates must reside in one of these states to be considered for this position. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. SureCost is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law. We are required by federal law to verify the identity and employment eligibility of all persons hired to work in the United States. We participate in E-Verify (Employment Verification). We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with the information from each new employee's Form I-9 to confirm work authorization. Please be advised that, if selected for this position, a background check will be conducted as a condition of employment upon acceptance of a contingent job offer. Any consideration of the background check will be an individualized assessment based on the Applicant of Employee’s specific record and the duties and requirements of the specific job.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced Marketing Operations Manager to own and optimize the systems, processes and data that power our marketing engine and serve as a strategic partner to Marketing and Revenue leadership, shaping scalable growth strategy through data, systems architecture and performance insights. This role is ideal for a highly organized, data-driven marketer who thrives at the intersection of strategy, technology and execution. - Own the strategic architecture and administration of Marketing Hub within HubSpot, including marketing automation, lead scoring, lifecycle stages workflows and integrations with Marketing Tools - Design and evolve scalable marketing processes aligned to revenue strategy, improving efficiency, scalability and performance - Manage campaign setup, QA, execution support and post-campaign reporting - Act as primary operational liaison with marketing agency, ensuring seamless execution, data integrity and performance tracking - Partner with agency to operationalize campaigns, align on goals, timelines and KPIs and ensure accurate measurement in HubSpot - Coordinate with agency on HubSpot campaign builds, automation, tracking and reporting - Ensure clean, accurate and actionable marketing data across systems - Support the BDR team by optimizing lead routing, lifecycle stages and handoff processes within HubSpot - Partner with BDR Manager to ensure accurate tracking, reporting and performance visibility across inbound and outbound activities - Maintain and improve workflows, automation and alerts that enable timely and effective BDR follow-up - Ensure data quality and CRM hygiene to support BDR productivity and reliable reporting - Collaborate with BDR team on campaign targeting, list management and segmentation - Provide operational support for BDR enablement initiatives, including tools, dashboards and process documentation - Build and maintain dashboards and reporting frameworks that inform strategic decision-making and optimize marketing investment against revenue goals - Collaborate with Sales Leadership and Revenue Operations to align on lead management, handoffs and attribution - Evaluate, implement and manage marketing tools and integrations as needed - Serve as the go-to expert for marketing systems, data and operational best practices Qualifications - Minimum of 5 years of progressive experience in Marketing Operations, with increasing ownership of marketing systems, automation and reporting - Hands-on, advanced experience with HubSpot required - Strong understanding of B2B demand generation, lead lifecycle management and marketing automation - Proven ability to analyze data, identify insights and make recommendations - Experience working closely with Sales and Revenue teams - Exceptional attention to detail and process-oriented mindset - Strong communication skills with the ability to explain technical concepts clearly - Demonstrated ability to develop and execute marketing operations strategy aligned to company growth objectives Requirements - Experience in a dedicated Marketing Operations Manager role strongly preferred - Experience in B2B SaaS or technology-driven organizations - Familiarity with CRM integrations, attribution models and revenue reporting - Experience scaling marketing operations in a growing organization Benefits - Fully Remote work environment - Flexible PTO (Highly suggested 3-week minimum) - Flexible Hours to fit your work-life balance - 100% medical insurance premiums covered for employees (with a PPO or HDHP/HSA plan to choose from and a monthly employer HSA contribution if you elect the HDHP/HSA plan!) - 70% medical insurance premiums covered for dependents - Low-cost vision and dental coverage for employees - Automatic 3% employer contribution to 401k - 12 weeks of fully paid parental leave - All necessary technology and equipment provided for your home office, including laptop, monitors, keyboard, mouse, and accessories - Professional development reimbursement to support continued learning

• As SureCost’s Product Marketing Specialist, you are responsible for making our products "fly-off the shelf." • This role is the glue that binds our product strategy to the tactics we need to drive success in sales and marketing and to achieve results. • Collaborate with Marketing team to develop innovative programs that drive demand. • Track performance and analyze what’s working and what isn’t. • Actively involved in campaign and go-to-market planning using market research.

• Serve as the primary owner of the customer relationship, with accountability for retention and long-term success—not just utilization or CSAT • Build trusted, executive-level relationships with pharmacy leadership, supply chain leaders, and health system stakeholders • Deeply understand each customer’s strategic goals, financial drivers, and operational challenges, and connect them to measurable SureCost outcomes • Monitor customer health using qualitative and quantitative signals, and lead cross-functional remediation plans for at-risk accounts • Conduct polished, insight-driven QBRs that demonstrate ROI, value realization, and strategic alignment • Act as the voice of the customer internally, influencing Product, Process, and Support priorities • Develop and maintain success plans tied to business outcomes, not just feature adoption • Identify trends in usage, value realization and early indicators of churn risk • Partner closely with Implementation, Support, Product and Sales to remove adoption barriers and improve the customer experience • Share best practices and insights that help customers achieve measurable savings and operational improvements • Identify renewal and expansion opportunities and collaborate with Sales to support long-term growth • Manage a portfolio of customers, ensuring retention and expansion targets are consistently achieved • Translate data into insights that demonstrate platform value and business impact • Contribute to the development of scalable playbooks and customer programs