• Support Comcast Business Services in retaining and growing existing customer base • Act as a business partner to existing customers via phone • Enhance customer satisfaction through regular contact and problem resolution • Conduct biannual account reviews • Prepare sales documentation for advanced products

Role Description The Account Manager must be familiar with and understand the various aspects of funding and accounting for defined benefit pension plans including a general knowledge of IRS funding regulations. Excellent math and analytical skills are required. - Single Employer Funding Valuations: Code valuation software (including new plans, plan amendments, life insurance and assumption changes). Reconcile assets and life insurance, calculate contribution requirements, prepare valuation reports and government filings including Form 5500 & PBGC submissions. - Benefit Calculations: Prepare benefit calculations and RMDs based on the plan provisions, IRS Rules, and actuarial factors. - Non-Discrimination Testing: Analyze data and perform 410(b) minimum coverage tests, 401(a)(26) participation tests and 401(a)(4) general tests. - Special Projects: Prepare plan amendments, cost/funding projections, and assist with plan terminations in coordination with PBGC. Qualifications - College degree required. - Five or more years of pension experience. - Proficient in Microsoft Office, with strong Excel and Word skills. - Strong attention to detail. - Excellent communication and time management skills. Requirements - Experience with Datair software. - Experience with ftwilliam.com for plan documents, 5500s, and PBGC Filings. - Experience working with life insurance policies held inside pension plans. - 412(e) plan experience. - ASPPA designations.

• Lead and own the overall vision for at least 1 large client relationship, providing comprehensive strategic guidance that aligns with their business objectives while seamlessly integrating into an already strong client relationship • Navigate, maintain, and cultivate senior-level stakeholder relationships, ensuring strategic alignment and business growth while maintaining appropriate professional boundaries • Serve as the primary liaison between for the client, maintaining consistent communication with key stakeholders and ensuring all relevant client parties remain well-informed of project developments. Orchestrate cross-functional internal collaboration between marketing, analytics, creative, and strategy teams, effectively breaking down silos and ensuring seamless delivery of client objectives • Demonstrate strong presence and confidence in ensuring client needs are met • Proactively monitor and analyze campaign performance through BI reporting, ensuring insights are correctly interpreted and communicated to drive strategic decision-making • Drive accountability across internal teams for deadlines, quality standards, and strategic objectives while maintaining high standards for deliverable excellence • Identify potential challenges early and implement solutions before they become issues, advocating for both client needs and internal team well-being • Serve as an extension of the client’s team, demonstrating passionate advocacy for their success • Oversee the accurate execution of work across digital advertising (Google, Meta), SEO, CRO, and analytics initiatives that consistently meets or exceeds client expectations • Manage proactive client communications, including regular status updates and executive-level presentations • QA-ing team deliverables and maintaining quality standards across all work products • Supporting business development and marketing efforts by sharing strategic insights and best practices • Facilitating effective internal and external meetings that drive project momentum and client satisfaction

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Account Management About Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere. We are committed to building a workplace that reflects the diverse communities we serve and where everyone feels valued, respected, and empowered to reach their full potential. Role Overview We are looking for a motivated and detail oriented Specialist, Account Management to support our client accounts in Malaysia. This is a junior, early career role, well suited for individuals with 1-3 years of experience in client services, account support, or commercial operations. The role focuses on supporting existing client relationships, coordinating internal activities, and helping ensure clients receive consistent, high quality service from Mastercard. This role provides a strong entry point into account management and commercial roles at Mastercard, offering long-term development opportunities into broader sales and account ownership positions. Key Responsibilities Account & Client Support• Support Account Managers in maintaining relationships with assigned clients.• Help respond to day to day client queries and requests in a timely and professional manner.• Build an understanding of client priorities, products, and use of Mastercard solutions. Account Operations & Coordination• Assist with day to day account activities, including tracking action items, coordinating internal inputs, and managing follow ups.• Help prepare meeting agendas, notes, and summaries for client meetings.• Support the organisation of client engagements, reviews, and regular check ins. Reporting & Analysis• Assist in preparing basic account reports, performance summaries, and usage insights.• Work with internal data and financial information to support account tracking and internal updates.• Maintain accurate records in CRM systems and internal tools. Cross Functional Collaboration• Coordinate with internal teams such as product, operations, finance, and marketing to support client needs.• Help ensure information flows smoothly between internal partners and client teams. Learning & Development• Stay up to date on Mastercard products, services, and relevant market developments.• Continuously develop knowledge of the payments and financial services industry through on the job learning and training. Qualifications• Bachelor's degree in Business, Finance, Marketing, or a related field.• 1-3 years of experience in client services or commercial roles.• Strong organisational skills and attention to detail.• Clear and professional communication skills, both written and verbal.• Comfortable working with data, numbers, and basic financial concepts.• Proficiency in Microsoft Office (Excel and PowerPoint); familiarity with CRM tools is a plus.• Interest in payments, fintech, or financial services is an advantage.• Proficiency in a local language i.e. Bahasa Malaysia or Mandarin will be advantageous. • A collaborative, curious, and eager to learn mindset. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.