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Upbound

Upbound delivers a single point of control to manage all your applications and infrastructure across teams and clouds.

Global Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 11-50Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

5 days ago

Salary

0

Seniority

Senior

6 yrs expEnglishCloud

Job Description

Global Account Manager

Upbound

• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets. • Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite. • Develop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies. • Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed. • Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value. • Act as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts. • Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio. • Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as needed. • Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accounts.

Job Requirements

  • A minimum of 6-8 years of relevant work experience.
  • A proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, NRR, and expansion targets.
  • Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement.
  • A background in cloud, infrastructure, platform, or developer tooling: you understand the technical landscape and can speak credibly with engineers and architects.
  • Demonstrated ability to build account plans that tie customer outcomes to product value and commercial growth.
  • Strong commercial acumen: you're comfortable leading renewal and expansion negotiations and navigating complex enterprise procurement cycles.
  • Experience with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and expansion.
  • Excellent communication skills: written, verbal, and in executive presentation settings.
  • Strong program management and organization skills, driving recurring cadences and touch-points with the customer.
  • A customer-first mindset balanced with healthy business instincts; you know when to advocate for the customer and when to hold firm commercially.
  • Comfort operating in a fast-moving, early-stage environment where the playbook is still being written.

Benefits

  • Flexible working arrangements
  • Professional development opportunities

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