Upbound delivers a single point of control to manage all your applications and infrastructure across teams and clouds.
Global Account Manager
Location
Spain
Posted
5 days ago
Salary
0
Seniority
Lead
Job Description
Global Account Manager
Upbound
• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets. • Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite. • Develop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies. • Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed. • Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value. • Act as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts. • Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio. • Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as needed. • Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accounts.
Job Requirements
- A minimum of 8 years of relevant work experience with a proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, NRR, and expansion targets.
- Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement.
- A background in cloud, infrastructure, platform, or developer tooling: you understand the technical landscape and can speak credibly with engineers and architects.
- Demonstrated ability to build account plans that tie customer outcomes to product value and commercial growth.
- Strong commercial acumen: you're comfortable leading renewal and expansion negotiations and navigating complex enterprise procurement cycles.
- Experience with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and expansion.
- Excellent communication skills: written, verbal, and in executive presentation settings.
- Strong program management and organization skills, driving recurring cadences and touch-points with the customer.
- A customer-first mindset balanced with healthy business instincts; you know when to advocate for the customer and when to hold firm commercially.
- Comfort operating in a fast-moving, early-stage environment where the playbook is still being written.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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