Thanx empowers brick & mortar retailers to meaningfully engage customers and grow their lifetime value. ✨
Implementation Manager
Location
United States
Posted
114 days ago
Salary
$70K - $90K / year
Seniority
Mid Level
Job Description
Implementation Manager
Thanx
• Support the successful implementation, training and launch of all merchants with Thanx • Manage all merchant deliverables during implementation, with a focus on thorough and timely follow up. • Manage integrated Thanx ordering experience and the relationship with ordering, POS, and agency partners during the implementation process • Develop and lead C-suite presentations to set expectations, outline the onboarding and implementation process, provide program recommendations, share best practices and strategize on future promotional planning • Build and maintain strong client relationships as an expert advisor and trusted advocate • Coordinate smooth account transitions with Customer Success Managers to ensure knowledge transfer and seamless merchant experience • Train merchant teams to promote the program and use our underlying platform to increase customer engagement • Proactively find ways to enhance and improve the onboarding process and Customer Success function • Possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business
Job Requirements
- 2 Years of software/B2B onboarding/implementation/project management experience
- Robust experience owning and managing multiple complex projects at once
- A BA/BS
- An understanding of startup or fast-paced environment and willingness to break through walls
- Strong written and verbal skills and enjoy speaking to a crowd
- Exceptional organizational skills and supreme attention-to-detail
- A blended creative and analytical approach to problem-solving
- Familiarity with conventional software - GoogleSuite and Excel (Basecamp, Airtable, Metabase, Salesforce, a plus)
- Analytical skills and knowledge of SQL/Excel a plus
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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