• Lead full-cycle WMS implementations for ShipHawk customers, ensuring on-time, high-quality delivery. • Perform discovery to uncover detailed receiving, picking, packing, and shipping requirements across domestic and international operations. • Translate operational processes into ShipHawk workflows and configurations. • Write and execute SQL queries for data validation, troubleshooting, and integration support. • Identify gaps or enhancement opportunities and collaborate with Product and Engineering teams to resolve them. • Recommend process improvements that help customers maximize ROI from ShipHawk. • Guide customers through user acceptance testing (UAT) and go-live readiness. • Maintain consistent communication with customer stakeholders and internal teams. • Transition customers seamlessly to the Support team post-implementation.

• Required to lead and track the full implementation plan from initiation to deployment to ensure all deliverables and timelines are met according to the contract. • Facilitate kickoff meetings, discovery sessions, and status updates with clients and internal teams. • Collaborate with cross-functional internal teams, including Sales, Account Management and Operations. This would include leading discovery sessions, managing ticket requests, system setup, and timeline management. • Serve as the primary client contact, building strong relationships, managing expectations, and resolving concerns. • Document action items and meeting minutes, track progress, and maintain transparent communication across all stakeholders. • Identify, assess, and mitigate risks during implementations; escalate issues appropriately. • Prepare and deliver status reports, dashboards, and executive-level presentations for both clients and internal leadership. • Manage and prioritize multiple concurrent implementations in a fast-paced, dynamic environment. • Take on stretch assignments that drive organizational growth, improve implementation practices, and expand PBM solution capabilities. • Provide leadership, coaching, and mentoring to junior team members, fostering professional development and strengthening overall team performance. • Creates a strong culture of engagement. • Collaborates with subject matter experts to ensure continued business learning. • Works effectively with colleagues from other RXSENSE operations to address and resolve issues. • Sets work priorities without management assistance and work independently. • Follows established company rules and guidelines to include maintaining necessary files, records and reports; to ensure quality standards are met to ensure ISO compliance. • Conducts themselves in a professional manner always, strives to improve their skills both technically and professionally. • Looks for advancement within the organization and strives for excellence at all times. • Performs other duties and/or projects as required and/or directed. • Direct and guide cross-functional teams of subject matter experts to ensure timely and successful project delivery. • Serve as a PBM process and RxSense product expert, mentoring team members and reinforcing best practices. • Foster a high-performance culture that emphasizes accountability, engagement, and continuous improvement. Collaborate with colleagues across RxSense operations to address challenges, resolve issues, and drive innovation.

• Own lab integrations end-to-end: across the full lifecycle — onboarding, maintenance, relationship management, and offboarding. You’ll handle partner comms, keep internal teams updated, write code when needed, and troubleshoot issues from logs. • Be the primary technical point of contact for lab partners during implementations. • Coordinate timelines, requirements, and dependencies across engineering, ops, and customer success — and keep everyone aligned on what’s happening and what’s next. • Spot risks + blockers early and drive them to resolution. • Troubleshoot real issues: logs, broken workflows, and integration edge cases. • Manage ongoing changes: test menu updates, compendia updates, and lab-specific requirements that evolve over time. • Improve how we do integrations: document what matters, surface recurring issues, and help fix root causes so the next integration is faster and smoother.

Engagement Type  Part-Time Consultant (Ongoing / As Needed Basis)  U.S. Remote – Must support Government business hours (CST)  U.S. Citizenship required    Position Overview  Essnova Solutions is seeking a Senior Qualtrics Implementation & Integration Specialist to provide ongoing technical advisory and implementation support for Department of Defense (DoD) survey and analytics programs.  This role is designed as a part-time, on-demand subject matter expert engagement to ensure platform stability, enterprise integration alignment, and architectural best practices across Qualtrics deployments.  The ideal candidate has deep implementation experience with Qualtrics in federal environments and understands secure data integrations involving AWS and enterprise analytics platforms such as Advana.  This is a senior-level SME role focused on architecture, integration, and governance — not a survey builder position.    Scope of Support  Platform Architecture & Implementation Oversight  - Review and optimize existing Qualtrics configurations.  - Advise on workflow automation and platform scalability.  - Ensure survey lifecycle controls align with federal compliance expectations.  - Identify architectural risks and recommend mitigation strategies.  Enterprise Data Integration  - Support integration between Qualtrics and:  - AWS environments (e.g., S3, secure data pipelines)  - DoD data systems  - Advana or similar enterprise analytics platforms  - Validate structured data exports to align with downstream database requirements.  - Ensure timestamp integrity, data traceability, and duplication controls.  Governance & Sustainment  - Provide periodic platform health assessments.  - Recommend configuration standards and documentation practices.  - Support transition away from fragile/manual workflows.  - Establish resilient architecture with redundancy controls.  Technical Advisory to Program Leadership  - Serve as escalation-level SME for complex issues.  - Interface with Government technical stakeholders when needed.  - Provide implementation roadmaps and technical risk assessments.  - Support internal team upskilling and knowledge transfer.    Required Qualifications  - 5+ years of hands-on Qualtrics implementation experience (enterprise-level deployments preferred)  - Deep expertise in:  - Workflows & automation  - Distribution logic & lifecycle controls  - Embedded data architecture  - API integrations  - Enterprise data exports  - Experience integrating Qualtrics with AWS environments (S3, secure transfer, data pipelines)  - Experience supporting DoD or federal programs  - Strong understanding of structured data design and database alignment  - Ability to diagnose configuration failures and systemic process gaps    Preferred Qualifications  - Direct experience supporting DoD survey or analytics programs  - Experience interfacing with Advana or similar DoD enterprise analytics environments  - Familiarity with IL4/IL5 security environments  - Qualtrics Certified Expert or Implementation Specialist    Engagement Model  - Part-time advisory support   - Available for surge support during critical program milestones  - Periodic architecture reviews and technical oversight sessions  - Ongoing consultative role to strengthen platform governance