Accelerating Success
CRM Product Specialist
Location
Colorado + 4 moreAll locations: Colorado | Kansas | Ohio | Pennsylvania | Virginia
Posted
5 days ago
Salary
$125K - $150K / year
Seniority
Senior
Job Description
CRM Product Specialist
Colliers
• Serve as the Americas CRM Product Specialist and subject matter expert, owning end-to-end CRM, deal management, and pipeline workflows. • Partner with business stakeholders to gather, analyze, and document requirements, pain points, and opportunities to improve CRM processes and user experience. • Design and optimize CRM processes by driving standardization, automation, and adoption of global best practices while accommodating regional business and compliance needs. • Translate business requirements into functional specifications, user stories, and prioritized backlog items, working closely with Product Owners, technology teams, and vendors. • Act as the key liaison between business and technology teams, facilitating workshops, backlog refinement, solution validation, and stakeholder alignment. • Lead and support CRM enhancements, system rollouts, and migrations, ensuring successful delivery, user adoption, and change management across the region. • Provide advanced functional support, monitor system performance and usage trends, and drive continuous product and process improvements based on user feedback. • Champion data quality, governance, and compliance standards while ensuring CRM solutions align with enterprise architecture and security requirements. • Deliver actionable CRM reporting, dashboards, and insights, partnering with data teams to improve forecasting, pipeline visibility, and business decision-making.
Job Requirements
- Degree and/or diploma in Business, Information Systems, Technology, Commerce, or a related field.
- 5–8+ years of experience in CRM product management, sales operations, business systems, product operations, or a related role.
- Hands-on experience with Salesforce or other enterprise CRM platforms, including CRM configuration, workflows, reporting, and dashboards.
- Proven experience supporting regional or multi-country CRM implementations and driving user adoption cross diverse stakeholder groups.
- Strong understanding of sales, leasing, deal management, and pipeline processes within a B2B, professional services, or commercial real estate environment.
- Demonstrated ability to translate complex business requirements into scalable technology solutions and process improvements.
- Experience working within Agile delivery environments, including requirements gathering, user acceptance testing (UAT), release coordination, and backlog management.
- Excellent communication, stakeholder management, facilitation, and relationship-building skills across business and technology teams.
- Strong analytical, problem-solving, and continuous improvement mindset, with experience in data governance, reporting, and CRM data quality management.
- A collaborative, accountable, and customer-focused approach, with a passion for product ownership, change management, and delivering exceptional business outcomes.
Benefits
- Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term / long-term disability.
- Employees are able to enroll in our company’s 401k plan, which includes an employer match.
- Employees will also receive 10 days of sick leave and a minimum of 15-days vacation annually.
- Certain senior-level roles are eligible for unlimited time off.
- Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year.
- Twelve weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) for paid parental leave will also be available for use after successful completion of 90 days of employment.
- Individuals may be eligible for different or additional benefits under applicable state law.
- This position is eligible for an annual bonus, based on company and individual performance.
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