Role Description You will be part of the process engineering team that is responsible for the design, fabrication, and installation of complex process equipment/systems that are used to make everything from biotechnology medicine, dairy products, to beverage and drinks. - Experience with process equipment design used in the pharma industry is required. - Proficiency using AutoCAD Plant 3D. - Creation and interpretation of detailed models and drawings and use of software in 3D to create and modify existing parts/products/assemblies. - Creation and use of Bills of Materials (BOM's) for both production and component purchasing. - Development and maintenance of product and component databases ensuring they are kept up to date. Qualifications - Minimum 2 years' experience with 2D and 3D software (AutoCAD Plant 3D) and drawings. - Knowledge of Pharma Industry standards & processes. - Excellent verbal and written communication skills with different disciplines. - An excellent team player with a positive attitude to learn and develop in a fast-moving environment. - Excellent time management and attention to detail. Requirements - Updated Resume in Word doc format. - Availability & pay requirements. Company Description Keltia is a Specialist CAD Design & CAD Training Provider for 20 years now. Our parent company is based in Everett WA and our European offices opened in 2012.

Role Description We are looking for a motivated and customer-focused individual to join our team as a Multilingual Customer Support Specialist (Shift-Based) . In this role, you will support B2B customers across ITA & Global markets, ensuring their success and long-term satisfaction with our SaaS platform. You will operate within a structured shift schedule (including evenings, weekends, or holidays when required) to guarantee continuous, high-quality customer support coverage . You will collaborate closely with internal teams, handle technical and operational requests, and act as a trusted partner for our clients, contributing to continuous product and service improvement. Main Responsibilities: - Customer assistance: - Respond promptly and professionally to B2B customer inquiries via chat, email, or phone. - Support hotel teams, property managers, and business stakeholders in their daily operations. - Ensure smooth handovers between shifts, maintaining full visibility on open tickets and ongoing issues. - Escalate issues to the appropriate internal or external stakeholders when needed. - Issue resolution: - Analyze and efficiently resolve customer-reported issues, coordinating with internal technical and product teams for complex cases. - Keep clients informed throughout the resolution process. - Customer training: - Deliver onboarding sessions, training calls, and webinars to demonstrate product features and best practices. - Adapt training to different roles and levels of seniority within customer organizations. - Documentation and knowledge base: - Maintain and improve onboarding materials, FAQs, and operational guides tailored to B2B customers. - Contribute to documentation for new features and product updates. - Customer advocacy: - Collect structured feedback from customers and represent their needs internally. - Collaborate with Product, Sales, and Customer Success teams to improve the platform. - Monitoring and reporting: - Track customer interactions and activities using CRM and ticketing systems. - Analyze recurring issues, usage patterns, and feedback to support continuous improvement. - Collaboration across teams: - Work closely with Sales, Customer Success, Product, and Engineering teams. - Share insights and updates during team meetings. - Stay updated: - Stay informed about new product features, industry trends, and hospitality best practices. - Participate in internal training to continuously improve product knowledge. Qualifications - At least 3 years of experience in Customer Support, Customer Success, or a similar B2B-facing role. - Experience working in shift-based or 24/7 support environments is highly valued. - Excellent written and verbal communication skills in English and Italian. - Previous experience in B2B SaaS environments is highly valued; B2C experience is a plus. - Technical expertise with help desk and messaging platforms (e.g. Zendesk) and CRM/ticketing tools (e.g. HubSpot). - Ability to manage multi-channel communication (email, chat, phone, WhatsApp, OTA or partner platforms). - Good understanding of the hospitality industry and B2B hotel operations. - Data analysis skills: confidence using Excel and Google Sheets; familiarity with BI tools such as Tableau or Looker is a plus. - Knowledge of escalation processes and structured problem-solving in B2B environments. - SLA and KPI management: understanding of service levels, response times, and performance metrics. - Strong ownership, a proactive mindset, excellent communication skills, and a genuine focus on building long-term customer relationships. - Flexibility and reliability in working rotating shifts. Benefits - Work in a small and top-performing team that moves extremely fast. - Work without having to deal with jerks and ego-maniacs. - The opportunity to join one of the best travel-tech sales teams in Europe. - An environment where mistakes are allowed and bold choices are made. - A place where your voice matters - meetings provide space for new ideas and projects. - Continuous growth - we challenge the status quo to meet ambitious goals. - We have fun while working! We are easygoing people. - Remote working. - Competitive compensation with performance-based incentives.

Role Description Horizonia is looking for talented Customer Service Representatives to join a dedicated support team for a globally recognized Streaming Channel. If you are passionate about the entertainment industry and enjoy helping others, this is your chance to be part of an exciting, fast-paced project! Qualifications - Full professional proficiency in Italian and English (both spoken and written) is mandatory. - Must already be residing in Portugal. (Please note: no relocation packages are offered for this market). - Although this is a fully remote position, candidates must live within a 50 km radius of the Concentrix Lisbon office. - Previous experience in Customer Service, Call Center, or Help Desk roles is highly valued. - Excellent communication skills, tech-savviness, and a customer-centric mindset. Requirements - Availability: Monday to Sunday (365 days per year). - Operating Hours: Rotational shifts between 7:00 AM and 9:00 PM. - Days Off: 2 rotational days off per week. Benefits - Base Salary: Paid across 14 months. - Food Allowance: A fixed daily allowance for every day worked. - Additional Bonus/Allowance: A performance or attendance-based bonus paid across 11 months. - Work Model: 100% Remote (Work from home within the specified 50km radius from Lisbon). - Comprehensive training and integration into a multinational, dynamic work environment. How to Apply If you meet the language and location requirements, and you are ready to provide top-tier support for a leading streaming platform, please apply through this portal by submitting your updated CV in English (PDF format).

Role Description Wir suchen Deutschsprachige Kundenservice-Mitarbeiter (m/w/d) für ein internationales Team. Du arbeitest vollständig im Homeoffice und erhältst ein attraktives Relocation-Paket, das dir den Umzug nach Griechenland erleichtert. Stell dir vor, du beginnst deinen Arbeitstag mit einem Kaffee in Athen oder genießt nach Feierabend den Sonnenuntergang am Meer. Das ist mehr als nur ein Job – es ist ein neuer Lebensstil. Deine Aufgaben - Freundliche und professionelle Betreuung von Kunden per E-Mail und/oder Chat - Bearbeitung von Kontoanfragen und Meldungen zu Inhalten - Unterstützung bei der Förderung einer sicheren Online-Community - Analyse von Fällen und Erarbeitung passender Lösungen - Nutzung interner Tools und Richtlinien zur Bearbeitung von Anfragen - Beitrag zur Verbesserung der Nutzererfahrung Qualifications - Fließende Deutschkenntnisse (C1/C2) - Gute Englischkenntnisse - Ausgeprägte Kommunikationsfähigkeiten - Analytisches Denkvermögen und lösungsorientierte Arbeitsweise - Freude am Umgang mit Menschen - Grundkenntnisse im Umgang mit digitalen Plattformen (eine umfassende Einarbeitung wird selbstverständlich angeboten) Requirements - Relocation-Paket (für Bewerber innerhalb der EU) - Wir unterstützen dich bei deinem Umzug nach Griechenland: - Flugticket nach Griechenland - 4 Wochen Hotelunterkunft nach deiner Ankunft - Abholung vom Flughafen - Übernahme der Maklergebühren für die Wohnungssuche - Arbeiten im Homeoffice - Bereits in Griechenland? Dann kannst du von überall innerhalb Griechenlands arbeiten – egal ob Athen, Thessaloniki, Kreta oder eine der wunderschönen griechischen Inseln. Benefits - Bis zu 1.500 € brutto pro Monat (14 Gehälter pro Jahr) - Monatlicher Bonus von bis zu 250 € - Vollständig bezahlte Einarbeitung - Internationale Karriere- und Entwicklungsmöglichkeiten - Homeoffice innerhalb Griechenlands - Modernes Arbeitsumfeld und umfassende Unterstützung Company Description Griechenland bietet weit mehr als traumhafte Strände. Freue dich auf: - Über 300 Sonnentage im Jahr - Wunderschöne Strände und Inseln - Hervorragende mediterrane Küche - Entspannte Lebensweise und hohe Lebensqualität - Internationale Community - Die Möglichkeit, Arbeit und Freizeit perfekt miteinander zu verbinden