Role Description The GIS Specialist provides professional Geographic Information Systems (GIS) support through the development, maintenance, and analysis of geospatial data, maps, databases, and cartographic products. The GIS Specialist assists with enterprise geodatabase management, GIS data processing, quality assurance, and ArcGIS Online administration while supporting a variety of engineering, environmental, natural resource, and infrastructure projects. Qualifications - Working knowledge of Geographic Information Systems (GIS) principles and practices. - Experience with cartographic design, map production, and spatial data management. - Knowledge of ArcGIS Pro and ArcGIS Online. - Familiarity with geodatabase design, maintenance, and editing. - Understanding of GIS quality assurance and quality control procedures. - Experience processing, validating, and maintaining geospatial datasets. - Basic knowledge of Python scripting and GIS automation concepts. - Strong analytical, organizational, and problem-solving skills. - Ability to manage multiple assignments while meeting deadlines. - Strong attention to detail and commitment to data accuracy. - Excellent written, verbal, and interpersonal communication skills. - Ability to work independently and collaboratively within multidisciplinary teams. Requirements - Required: Bachelor's degree in Geography, Geographic Information Systems (GIS), Natural Resources Management, Earth Sciences, Engineering, Computer Science, or a closely related field. - Required: Minimum of three (3) years of professional GIS production experience using Esri software OR successful completion of any combination of 3 the following ESRI training courses within the past two years: - ArcGIS Pro. - Introduction of Geoprocessing Scripts Using Python. - Basics of Python. - Managing Lidar Data Using Mosaic Datasets. - Map Design Fundamentals. - Creating Prediction Surfaces in ArcGIS. - Building Geoprocessing Models Using ArcGIS Pro. - Creating and Sharing GIS Content Using ArcGIS Online. - User Workflows for ArcGIS Online Organizations. Benefits - Health, Dental and Vision Insurance - Health Savings Account (HSA) - MDLIVE - Benefit Hub - Paid Annual Leave/PTO - Paid Sick Leave - Paid Holidays - 401(k) - Basic Life - Voluntary Life Insurance - Accident Insurance - Short Term Disability - Long Term Disability - Employee Assistance Program (EAP)

• Serves as a primary point of contact for user support across supported products; manages investigations and back-end hand-offs to deliver one seamless resolution experience • Performs defect reproduction and root cause analysis across product and AI-specific failure modes including response degradation and retrieval failures; escalates with documented reproduction steps and interaction logs • Understands and executes outage protocols; monitors integration touchpoints and escalates unexpected system behaviors following established protocols • Delivers against support SLAs (CSAT, escalation rate, NPS) while owning AI output quality through knowledge management coverage and response accuracy standards • Orchestrates AI-powered workflows across supported products to accelerate case diagnosis, response drafting, and documentation • Builds agentic support agents and AI-powered automations; maintains a living prompt library and supports users configuring citizen AI workflows • Participates in UAT cycles with a focus on real-world usability, edge cases, and AI interaction quality • Acts as a frontline champion for AI adoption, supporting engagement communities to drive real value across Leasing • Owns AI output quality within their product scope — maintaining knowledge management content to AI-ready standards, auditing AI-generated responses against source content, and remediating gaps through structured content updates • Builds and maintains product playbooks, user guides, and self-service resources; keeps documentation current as products and tooling evolve • Maintains in-depth product expertise across common cases, support workflows, core functionality, product roadmap, release cycles, and outage protocols • Translates user feedback and support patterns into enhancement requests and defect reports for Product and Engineering teams — recognizing what generates tickets, not just closing them • Recommends updates to support best practices to enable continuous improvement, user experience consistency, and accuracy in capturing relevant business data • Supports custom reporting and data verification for ad hoc stakeholder requests

Role Description We are seeking a highly organized and detail-oriented Amazon & E-Tail Marketplace Specialist to support the day-to-day management and growth of our Amazon business, including international marketplaces and TikTok Shop. This role will serve as a key operational partner to the Director of Amazon & E-tail Sales and offers significant exposure to channel strategy, product launches, and marketplace expansion. It is an excellent opportunity for someone who brings foundational marketplace experience and is eager to grow into a larger ownership role over time. You will help coordinate product launches, merchandising, content strategy, and cross-functional execution while ensuring projects move efficiently from planning through launch. This role will also take increasing ownership of international Amazon marketplaces and TikTok Shop as the business continues to expand. We are looking for someone who is proactive, highly organized, and eager to learn, with strong attention to detail and the ability to manage multiple moving pieces in a fast-paced eCommerce environment. Qualifications - 3+ years of experience working with Amazon Seller Central. - Experience supporting large, growing brands, high catalog quantities 1,000+, and sales volumes 20M+. - Experience supporting product listings, launches, or marketplace operations. - Exposure to TikTok Shop or participation in launching a TikTok Shop channel. Requirements - Strong organizational and project coordination skills. - Proficiency in Excel, Google Sheets, Microsoft Teams. - Experience using project management tools (Monday.com, Asana, Jira, etc.). - Experience with international Amazon marketplaces. - Experience coordinating creative or marketing assets. - Experience working with agencies or external partners. - Some travel may be required. Benefits - Competitive salary commensurate with experience. - Comprehensive benefits package including medical, dental, and vision coverage. - 401K Retirement Savings + Company Match. - Paid Vacation, PTO and Holidays. - Company sponsored life insurance and LTD. - Health Savings Account + Company Match. - Generous Employee Discount. - Verizon Discount. - Referral Bonus Program. - Opportunities for professional development and career advancement.

• Support the launch motion for our wider CFO stack offering: Play a central role in coordinating the initial commercial rollout, developing familiarity with the product and helping codify how Global Accounts and Reconciliation are positioned and sold during the early phase. • Contribute to a repeatable back-book motion: Partner with Product, PMM and CS to help identify eligible merchants and participate in targeted outreach and upsell cycles as part of a broader, cross-functional effort. • Contribute to a smooth onboarding process: Partner with RevOps & Support on onboarding merchants to Global Accounts, and conducting eligibility pre-checks with downstream providers • Enable front-book bundles: Support core BDMs by positioning Global Accounts (and Reconciliation where relevant) within broader Primer new business deals to increase revenue and shorten ARR activation cycles. • Prepare the path to standalone Global Accounts selling: Continuously assess product readiness on the market, value differentiation, and competitive context to determine when Global Accounts can be credibly sold as a standalone solution. • Define the ICP, partner with RevOps on pricing considerations & deal structuring, and sales motion required to move beyond a “wedge” use case when product maturity allows. • Evaluate and progress inbound standalone opportunities where appropriate, without prematurely forcing a new-logo motion. • Translate market learning into action: Capture win/loss insights, objections, pricing feedback, and product gaps; feed structured inputs into Product, PMM, and RevOps. • Build and own the Global Accounts sales playbook: Develop and iterate a comprehensive Global Accounts sales playbook, informed by live customer interactions and early wins/losses, including: • Buyer personas and stakeholder mapping within global enterprises. • Clear articulation of Primer’s unique value proposition and differentiation for Global Accounts. • Value engineering by connecting customer pain to a value statement that resonates with each buying persona. • Primary use cases, success narratives, and qualifying criteria. • Building industry and use-case specific opportunity pipelines from back and front book merchants. • Sales motion definition (discovery, evaluation, pilot, expansion, procurement). • Objection handling, competitive positioning, and deal-risk mitigation per persona (Finance/Treasury Personas) and segment (Size, Vertical, Geo). • Lead the creation and evolution of sales collateral in partnership with Marketing and Product, including merchant bespoke pitch decks, case studies, ROI narratives, and enablement materials. • Shape and validate the Global Accounts demo experience (including demo environments), working cross-functionally to ensure it reflects real customer workflows and value. • Serve as the internal source of truth for how Global Accounts are sold at Primer, with the expectation that this playbook becomes scalable for future hires. • Drive commercial rigor: Track pipeline, revenue, and outcomes with a “controlled pilot” mindset; help define what success looks like and when/how the model should scale post-GA. • Protect merchant trust and CS ownership: Operate within clear guardrails on account engagement, partnering closely with CSMs and ensuring clean handovers and delivery quality. • Identify wider opportunities: Position Global Accounts as part of the wider proposition, particularly alongside other products within the Financial Operations product suite.