Role Description The Account Manager is an integral position within the organization working closely with Implementations, Sales and Operations. The Account Manager is responsible for client relationship building, understanding client goals and objectives, corporate communication of account status, assisting with client escalations, and ensuring client revenue, retention and growth. The Account Manager I will anticipate and communicate customer needs and identify barriers while prioritizing organizational goals and initiatives. - Act as a primary point of contact for assigned accounts. - Maintain assigned portfolio to drive client adoption and usage to achieve targeted annual revenue goal. - Analyze key metrics of customer usage and identify opportunities for improvement. - Assist with periodic client business reviews for assigned clients as appropriate. - Build and maintain strong client relationships that allow for open communication and trust. - Report account status reviews to management weekly. - Assist in identifying revenue opportunities within the framework of the organization wide strategy. - Work closely with multiple departments to coordinate client needs and resolve outstanding issues. - Grow business by anticipating customer needs and providing a high level of customer services. - Work with internal departments and clients to meet monthly billing and prebill goals. - Additional duties as needed. Qualifications - Demonstrated ability to retain and grow accounts. - Demonstrated ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results. - Experience in project management, including the ability to effectively manage multiple projects simultaneously. - Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel). - Effective verbal, written and interpersonal communication skills. - Demonstrated ability to work independently and take initiative. - Ability to communicate clients’ needs while prioritizing with organizational goals and initiatives. - Ability to motivate others to achieve project deliverables. Excellent follow up skills. Requirements - Bachelor’s Degree in business, related field or equivalent. - 1 year experience in the property management industry. Benefits - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. Company Description Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $56,100.00 - USD $95,500.00 /Yr.

Role Description We are seeking a Product Owner / Product Manager with a strong background in SaaS (Software-as-a-Service) products to join our remote team in Canada. The ideal candidate is someone who thrives in a fast-paced, agile environment and has a proven track record of defining product requirements, creating user stories, and collaborating with cross-functional teams to deliver scalable, high-performing SaaS solutions. Mandatory Requirement: - Extensive experience working on SaaS-based applications - Understanding of cloud architectures, subscription models, and multi-tenant systems. Key Responsibilities: - Define and communicate the product vision, roadmap, and goals aligned with business strategy. - Translate business requirements into clear, actionable user stories and acceptance criteria. - Write detailed functional specifications and technical requirements for development teams. - Manage and prioritize the product backlog, ensuring alignment with customer and business priorities. - Collaborate closely with engineering, design, QA, and operations teams to ensure smooth delivery. - Lead sprint ceremonies - planning, reviews, and retrospectives - to support continuous improvement. - Conduct market research, competitive analysis, and customer feedback sessions to drive product innovation. - Partner with stakeholders to ensure product releases are well-coordinated and meet quality standards. - Analyze product performance metrics and user behavior to identify improvement opportunities. - Serve as the subject matter expert for SaaS platform features, user flows, and integrations. Qualifications - 10+ years of experience as a Product Owner or Product Manager (preferably in SaaS environments). - Proven expertise in writing clear requirements and user stories for complex applications. - Deep understanding of SaaS architecture, deployment models, and customer lifecycle. - Strong knowledge of Agile / Scrum methodologies and best practices. - Hands-on experience with tools like JIRA, Confluence, Aha!, or similar platforms. - Excellent communication and stakeholder management skills. - Analytical thinker with a data-driven mindset and strong problem-solving abilities. - Proven ability to work effectively in remote, distributed teams. Preferred Qualifications - Background in B2B or B2C SaaS product management. - Experience working with API-driven products, integrations, or microservices. - Familiarity with UX/UI principles and collaboration with design teams. - Product management certification (e.g., CSPO, PSPO, PMP) is a plus.

Role Description The AI Workflow Automation Manager leads the design and execution of intelligent workflows that power our clients’ marketing operations. This role blends hands-on technical implementation with client collaboration, translating business requirements into scalable AI-driven automation. You will manage complex workflow builds, support integrations, and help establish implementation standards across the customer base. Key Responsibilities - Lead the design and execution of complex client workflow implementations on our AI platform - Develop and maintain Python automation scripts and SQL data workflows supporting integrations and reporting - Troubleshoot and resolve advanced technical issues, often rebuilding environments to diagnose problems - Collaborate with client marketing and operations teams to map existing processes and design automated alternatives - Define implementation standards and document repeatable playbooks for scalable delivery - Act as a senior technical escalation point for complex client implementations Qualifications - Strong hands-on experience with Python and SQL for automation, integration, and data workflow development - Experience in a technical role involving workflow automation, systems integration, or marketing operations - Experience in customer-facing technical roles such as Solutions Engineer, Implementation Manager, or Technical CSM - Ability to translate operational needs into scalable automation solutions - Prior remote work experience is required. Candidates must be fluent in remote collaboration tools such as Slack, Zoom, Google Workspace, Asana, or similar platforms, and should ideally have worked with US or UK-based companies. Applications without this experience will not be considered. Preferred Qualifications - Experience implementing automation at scale within enterprise SaaS or martech platforms - Familiarity with LLM platforms, AI agents, or prompt engineering - Startup or entrepreneurial experience building products, tools, or internal systems Tools & Technology - Python - SQL - Workflow automation platforms - AI and LLM-based tooling - Remote collaboration tools (Slack, Zoom, Google Workspace, Asana) Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

• Partner with business teams to identify workflow challenges and opportunities for AI-enabled automation through direct user engagement and observation. • Travel regularly to Walker & Dunlop offices and field locations to understand business processes and gather insights that inform product development. • Translate business needs into product requirements and maintain a prioritized backlog of AI workflow initiatives. • Design, build, test, and iterate AI workflow prototypes using modern AI tools and development platforms. • Present solutions to stakeholders, gather feedback, and refine workflows based on user input. • Partner with Engineering, Site Reliability Engineering (SRE), Information Security, Legal, Procurement, and other cross-functional teams to transition solutions from prototype to production. • Define, measure, and report on key performance metrics, including adoption, operational efficiency, quality improvements, and business impact. • Maintain workflow documentation, evaluation records, and audit artifacts to support governance and scalable AI development practices. • Communicate project priorities, progress, and outcomes to business stakeholders and executive leadership. • Contribute to the evolution of Walker & Dunlop's AI product capabilities by identifying reusable solutions, improving development practices, and sharing knowledge across teams. • Perform other duties as assigned