• Development, design, deliver and evaluate safeguarding training including face to face training, webinars and Brainshark’s to embed safeguarding knowledge. • Plan, conduct and summarise robust safeguarding investigations which meet the Safeguarding Threshold. • Support managers in preparing for ASV meetings. • Attend relevant external safeguarding meetings such as ASV, strategy meetings, etc. • Liaise with external agencies such as the police and LADO. • Collaborative critical review of safeguarding incidents to strengthen organisational learning. • Complete Safeguarding audit visits and triangulation visit which provides settings with clear learning and measurable actions. • Application of Coaching skills to aid DSL’s decision making. • Completing the Safeguarding data log accurately and in full. • Analysis of Quality data, Regulatory data and Safeguarding data to lead decision making as to where resource is dedicated. • Responsible For: Cancellation of safeguarding training in exceptional circumstances and categorising incident thresholds to determine level of investigation required.

• Work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels • Provide world-class support to Zillow’s Partners and real estate agents • Address issues while anticipating our customer’s needs and maintaining a high level of integrity and customer service • Act as subject matter experts on Zillow’s products, features, and functionality, striving to resolve inquiries the first time they contact us

• Answer incoming phone calls from customers to offer support. • Answer support tickets to help customers and free trials using Zendesk. • Educate customers on newly released features, functionality, and best practices within Follow Up Boss. • Guide customers through Zillow integration setup and adoption. • Support Zillow integration onboarding by helping team leads and agents understand enablement order and profile linking requirements. • Monitor accounts to ensure customers are thrilled and help customers realize value from core Follow Up Boss workflows and connected Zillow workflows.

Role Description Quest is looking for an experienced Product Management professional to join the Identity Security Portfolio. This role will own a mix of product and managed service offerings that strengthen the security posture of customer identity environments, including Active Directory, Entra ID, and the broader set of human and non-human identities operating inside the Enterprise. You will be reporting to the Product Management Director. This is a remote role. Your AI strategy is only as strong as the data behind it. Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential. Responsibilities - Own product strategy and roadmap for a portfolio that spans identity security technology and managed security services. - Lead the buildout of FedRAMP-authorized product capabilities and a new managed security service line for federal and public sector customers. - Manage strategic technology partnerships across the identity security ecosystem. - Carry portfolio coverage across identity threat detection and identity recovery product lines. - Translate customer evidence, competitive movement, and analyst input into prioritized investments. - Operate inside Agile development cycles with engineering, design, and QA. - Partner with marketing, sales, professional services, and customer success on positioning, enablement, pricing, and renewal motions. - Run the full product lifecycle from concept through end of life. Qualifications - 5+ years of product management experience, with meaningful time on identity security, endpoint security, or adjacent infrastructure security categories. - Working knowledge of Microsoft Active Directory and Entra ID. - Direct experience managing or productizing managed security services, MDR, IR retainers, or similar service offerings. - Familiarity with FedRAMP, FISMA, StateRAMP, or related federal compliance regimes. - Experience working with or managing strategic technology partnerships. - Comfortable with security frameworks and standards including NIST, CIS, MITRE ATT&CK, and ISO 27001. - Track record of launching and operating products in cyber security. - Bachelor's degree in computer science, engineering, information security, or a related field. Benefits - At Quest, your work makes an impact. - You’ll help organizations get AI-ready while building your career with a truly global team of high-performing, passionate innovators. Company Description Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system.