Role Description The Sr Learning Advisor serves in a content oversight and content development role in support of Learning Solutions Clients. This individual is accountable for implementing solutions designed by the Solution Design (BD) team. They serve as the Learning Strategist on project teams, interacting with the client, assessing client needs and aligning on the approach and providing direction to full time and/or contractor writers, assuming writing tasks as needed. The Sr Learning Advisor may be asked to collaborate with the Solution Design (BD) teams to determine training needs and develop recommendations in support of business development efforts, help estimate level of effort required for new deliverables and tasked with executing/facilitating training or train-the-trainer sessions. Responsibilities - Conducts needs assessments to evaluate current Client training gaps and needs, document outcomes, and recommend learning solutions to meet the needs. - Develops Training Roadmaps, which include defined curriculum with recommended modality and sequencing, that guide associated curriculum development. - Nurtures the training concept throughout its evolution of the project to ensure alignment with the strategic intent of the project; includes strategic engagement with the client throughout the project. - Oversees development and/or creates engaging and effective training content that can be delivered via multiple modalities (e.g., distance-learning e-modules, e-zines, live training, communication and sustainability tools). - Ensures that all training content being developed by their writing team is developed using the best, most effective, and efficient instructional design strategies and leverages any available existing Learning Solutions intellectual property as necessary. - Ensures that training content is being delivered with the most effective and efficient modalities in alignment with the budget for the project. - Oversees or develops live training logistical and preparation support, including scheduling assistance, printing guides, and facilities requirements. - Works closely with Business Development to provide recommendations for future opportunities throughout the project. - Collaborates with all project team members to develop content and solve project challenges. - Coordinates with Syneos Health Learning Management System team, Deployment Solutions teams, and other key internal stakeholders. - Assists in managing Learning Solutions intellectual property. - Assists in developing and maintaining role-specific (e.g., Leadership Development initiatives, Account Manager Training, Medical Sales Liaison Training, Nurse Educators) training programs/curricula. - As required, serves as a facilitator and/or conducts facilitator training for all developed content. - As required, leads status meetings with the client team. Qualifications - 4-year college degree or equivalent relevant experience (Required). - MBA or Master's Degree or equivalent experience (Preferred). Requirements - Minimum 5 years of experience in training (Required). - Minimum 10 years of experience in pharmaceutical/biotech healthcare industry (Required). - Minimum 5 years of experience with short, medium, and long-form copywriting (Required). - High-level of PowerPoint and writing skills (Required). - Minimum 5 years of experience doing research and supporting strategy in relevant related roles (instructional design, user experience, etc.) (Preferred). - High-level of PowerPoint and writing skills in Consulting or Biopharmaceutical Sales or Biopharmaceutical Training/Instructional Design (Preferred). Benefits - Competitive compensation package. - Health benefits to include Medical, Dental and Vision. - Company match 401k. - Flexible paid time off (PTO) and sick time.

• Work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels • Provide world-class support to Zillow’s Partners and real estate agents • Address issues while anticipating our customer’s needs and maintaining a high level of integrity and customer service • Act as subject matter experts on Zillow’s products, features, and functionality, striving to resolve inquiries the first time they contact us

• Answer incoming phone calls from customers to offer support. • Answer support tickets to help customers and free trials using Zendesk. • Educate customers on newly released features, functionality, and best practices within Follow Up Boss. • Guide customers through Zillow integration setup and adoption. • Support Zillow integration onboarding by helping team leads and agents understand enablement order and profile linking requirements. • Monitor accounts to ensure customers are thrilled and help customers realize value from core Follow Up Boss workflows and connected Zillow workflows.

Role Description Quest is looking for an experienced Product Management professional to join the Identity Security Portfolio. This role will own a mix of product and managed service offerings that strengthen the security posture of customer identity environments, including Active Directory, Entra ID, and the broader set of human and non-human identities operating inside the Enterprise. You will be reporting to the Product Management Director. This is a remote role. Your AI strategy is only as strong as the data behind it. Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential. Responsibilities - Own product strategy and roadmap for a portfolio that spans identity security technology and managed security services. - Lead the buildout of FedRAMP-authorized product capabilities and a new managed security service line for federal and public sector customers. - Manage strategic technology partnerships across the identity security ecosystem. - Carry portfolio coverage across identity threat detection and identity recovery product lines. - Translate customer evidence, competitive movement, and analyst input into prioritized investments. - Operate inside Agile development cycles with engineering, design, and QA. - Partner with marketing, sales, professional services, and customer success on positioning, enablement, pricing, and renewal motions. - Run the full product lifecycle from concept through end of life. Qualifications - 5+ years of product management experience, with meaningful time on identity security, endpoint security, or adjacent infrastructure security categories. - Working knowledge of Microsoft Active Directory and Entra ID. - Direct experience managing or productizing managed security services, MDR, IR retainers, or similar service offerings. - Familiarity with FedRAMP, FISMA, StateRAMP, or related federal compliance regimes. - Experience working with or managing strategic technology partnerships. - Comfortable with security frameworks and standards including NIST, CIS, MITRE ATT&CK, and ISO 27001. - Track record of launching and operating products in cyber security. - Bachelor's degree in computer science, engineering, information security, or a related field. Benefits - At Quest, your work makes an impact. - You’ll help organizations get AI-ready while building your career with a truly global team of high-performing, passionate innovators. Company Description Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system.