Role Description TechFlow is seeking a Technical Writer / Documentation Specialist to support a mission-critical DoD software development and modernization program in Montgomery, AL. This program provides software development and technical support services to sustain, enhance, and optimize a critical customer system through secure, scalable, and maintainable software solutions. The Technical Writer will develop, maintain, and manage comprehensive technical documentation supporting the full software development lifecycle, including: - System design - Software architecture - User documentation - Operational procedures - Acquisition artifacts Working closely with software engineers, architects, database administrators, DevSecOps engineers, testers, and program leadership, this role will ensure technical documentation is accurate, current, well organized, and compliant with Department of Defense documentation standards. Key Responsibilities - Create, edit, and maintain technical documentation supporting software development, system sustainment, acquisition activities, and lifecycle management. - Develop and maintain software requirements documentation, business use cases, functional specifications, process workflows, system design documents, architecture diagrams, database schemas, and data dictionaries. - Produce and maintain user guides, system administration manuals, training materials, release notes, installation guides, and operational documentation. - Document ETL processes, including data source descriptions, transformation logic, report generation procedures, and data flow documentation. - Develop and maintain standard operating procedures (SOPs), troubleshooting guides, maintenance procedures, and system monitoring documentation. - Establish and maintain version-controlled documentation repositories using Government-approved version control systems to ensure document integrity and traceability. - Develop and maintain documentation standards, templates, and style guides to promote consistency across program deliverables. - Collaborate with technical teams to gather information, translate complex technical concepts into clear documentation, and ensure documentation remains synchronized with system changes. - Support Government risk management activities by documenting risks, mitigation strategies, action items, and program decisions within approved project management tools. - Leverage Government-approved generative AI and digital authoring tools to improve documentation quality, consistency, efficiency, and standardization while ensuring compliance with program requirements. - Participate in Agile ceremonies and support documentation updates throughout each sprint to ensure deliverables remain current. Qualifications - Bachelor's degree (or equivalent experience) in Computer Science, Information Technology, Engineering or related field. - Minimum 3 years of technical writing experience supporting DoD software development or modernization programs. - Experience creating technical documentation for software systems, system architecture, user documentation, and operational procedures. - Experience working with version-controlled documentation repositories and collaborative documentation platforms. - Proficiency using Government-approved generative AI tools and modern digital authoring technologies to support documentation development. - Familiarity with DoD acquisition documentation standards and software lifecycle documentation requirements. - Excellent written communication, editing, organization, and document management skills. - Ability to collaborate effectively with engineers, developers, project managers, and Government stakeholders. - Active Secret Security Clearance. Preferred Qualifications - Experience supporting U.S. Air Force software development or modernization programs. - Familiarity with Agile software development methodologies and Scrum environments. - Experience documenting cloud-based applications, DevSecOps processes, CI/CD pipelines, and database architectures. - Experience creating architecture diagrams and technical illustrations using tools such as Visio, Lucidchart, or similar platforms. - Knowledge of RMF documentation, cybersecurity documentation, and configuration management processes. - Experience working with Git-based repositories or other version control systems for documentation management. Benefits - Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines). - 401k plan with Roth option. - Eligibility for an employer match. - Immediate vesting. - Paid time off. - Holidays – 11 paid holidays per year. - Comprehensive medical, dental, and vision plans. - Company-paid Life & AD&D insurance plan. - Employee Assistance Program. - Wellness Resources. - Company-paid training and development program. - Voluntary benefits include: - Life & AD&D Insurance for employee, spouse, and children. - Short-term and long-term disability (per plan guidelines). - Legal Shield and Identity Theft protection plans. - Pet Insurance.

Technical Support Associate III (Chicago-based) Chicago, United States Job Information Job TypeFull time IndustryTechnology Salary$55,000 to $65,000 annually Work Experience1-3 years CityChicago State/ProvinceIllinois CountryUnited States Zip/Postal Code60601 Job Description seoClarity is seeking a technically curious, customer-focused Technical Support Associate III (Chicago-based ONLY) to join our growing Technical Client Support team in our downtown Chicago office. Whether your background includes enterprise SaaS, SEO, APIs, AI, or technical customer support, we're looking for someone who's eager to grow, solve meaningful problems, and help customers get the most out of our platform. If you're the type of person who loves figuring out why something works (or why it doesn't), enjoys turning technical complexity into simple solutions, and gets excited about learning emerging technologies, this role was built with you in mind! Technical Support Associate III (Chicago-based) Perks & Benefits - Competitive Compensation: $55k to $60k annually - Robust Benefits Package: a well-rounded package designed to support your health, financial security, flexibility, and long-term growth, including major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays. - Perks That Support You: a continuous learning stipend, paid parental leave with extended work-from-home flexibility for new mothers, company-wide celebrations, and an annual global summit that brings teams together. - Snack & Beverage Fuel: a fully stocked kitchen with snacks, drinks, and grab-and-go options to keep energy high and focus sharp throughout the day. - In-Office, Hybrid Schedule by Design: Our team comes together in our Downtown Chicago office Tuesday through Thursday for high-impact collaboration, with Mondays and Fridays reserved to focus on remote work. Explore building amenities and photos HERE - Convenient Downtown Access: easy access to major commuter options, including nearby CTA train and bus routes, Ogilvie Transportation Center, and Union Station. - On-Site Dining & Everyday Convenience: enjoy access to Market Creations, a convenient on-site café/restaurant, along with lobby services including a sundry shop, ATM, and FedEx Office. - Modern Building Amenities: the building features a newly upgraded amenity floor with the Connect 101 Lounge, flexible collaboration areas, conference space, and a game room for casual breaks or informal team connection. - Fitness & Commuter-Friendly Perks: tenants have access to FIT 101, a fitness center with cardio equipment, free weights, Peloton bikes, locker rooms, showers, towel service, and Cycle 101 secure bike storage. - Community & Tenant Experience: tenant programming, shared amenity spaces, and unique building features such as its on-site beehive sustainability program. Technical Support Associate III (Chicago-based) Requirements - Bachelor's degree in business, Information Technology, Computer Science, Marketing, Communications, or related field. - 3+ years of experience supporting customers in a SaaS, software, technology, or other client-facing technical environment where problem-solving and customer communication were key responsibilities. - Demonstrated ability to investigate technical issues, think critically through complex problems, identify root causes, and drive solutions rather than simply escalating challenges. - Exceptional verbal and written communication skills, with the ability to confidently explain technical concepts to both technical and non-technical audiences, including enterprise-level customers. - A strong sense of ownership and accountability with a proactive mindset that follows issues from initial discovery through successful resolution. - Excellent organizational and time management skills with the ability to prioritize multiple customer requests, projects, and competing deadlines in a fast-paced environment. - A collaborative approach with experience partnering across cross-functional teams such as Product, Engineering, Customer Success, or Operations to deliver exceptional customer outcomes. - Genuine curiosity, technical aptitude, and a passion for continuously learning new technologies, software platforms, and emerging AI innovations. - Previous experience supporting enterprise SaaS software or cloud-based technology platforms. - Exposure to APIs, integrations, web technologies, or software implementation projects. - Familiarity with AI-powered tools, automation platforms, large language models (LLMs), AI knowledge bases, or emerging agentic AI technologies. - Experience working with SEO, digital marketing platforms, website analytics, or search technologies. Technical Support Associate III (Chicago-based) Responsibilities - Serve as a trusted technical advisor for enterprise SaaS customers by diagnosing platform issues, answering complex product questions, and delivering timely, thoughtful solutions that create exceptional customer experiences. - Investigate, troubleshoot, and resolve customer-reported technical issues by analyzing platform behavior, identifying root causes, validating solutions, and ensuring issues are fully resolved from beginning to end. - Partner closely with Product and Engineering teams to reproduce software defects, communicate technical findings, validate bug fixes, and advocate for product enhancements that improve the overall customer experience. - Support new customer implementations, technical onboarding activities, platform configuration, and solution deployment to help customers realize value from the seoClarity platform as quickly as possible. - Translate sophisticated technical concepts into clear, easy-to-understand language that empowers both technical and non-technical stakeholders to confidently utilize the platform. - Create, maintain, and continuously improve technical documentation, troubleshooting resources, knowledge base articles, and internal support materials that enhance team efficiency and customer self-service. - Identify recurring customer challenges, usage patterns, and opportunities for product improvement, providing actionable feedback to Product and Engineering teams that helps shape future platform enhancements. - Take ownership of every customer interaction by demonstrating professionalism, urgency, critical thinking, and a commitment to delivering an exceptional support experience that strengthens long-term customer relationships.

Role Description Η θέση αφορά πλήρη απασχόληση, πενθήμερη εργασία με κυλιόμενες βάρδιες και 100% remote μοντέλο εργασίας. Ως Technical Support Agent 1st Level, θα έχεις κομβικό ρόλο στην παροχή πρώτου επιπέδου τεχνικής υποστήριξης στους πελάτες, διαχειριζόμενος τεχνικά αιτήματα και ζητήματα υπηρεσιών τηλεπικοινωνιών, με στόχο την άμεση αποκατάσταση και τη θετική εμπειρία πελάτη. - Υποστήριξη πελατών μέσω εισερχόμενων κλήσεων - Πρώτη διάγνωση και επίλυση τεχνικών ζητημάτων - Παροχή τεχνικών και λειτουργικών λύσεων σε προϊόντα και υπηρεσίες - Καταγραφή και διαχείριση αιτημάτων σε συστήματα CRM - Ενεργοποίηση και υποστήριξη υπηρεσιών Qualifications - Προηγούμενη εμπειρία σε τεχνική υποστήριξη ή τηλεφωνικό κέντρο (θα εκτιμηθεί θετικά) - Γνώση συστημάτων CRM - Πολύ καλή γνώση Η/Υ (MS Office, Internet browsers) - Καλή γνώση Αγγλικής γλώσσας (προφορικά και γραπτά) - Αναλυτική σκέψη και ικανότητα επίλυσης προβλημάτων - Εξαιρετικές επικοινωνιακές δεξιότητες και ενεργητική ακρόαση Benefits - Σταθερό μηνιαίο μισθό - Σύστημα επιβράβευσης μέσω επίτευξης στόχων - Δομημένο και διεξοδικό πρόγραμμα εκπαίδευσης - Φιλικό και υποστηρικτικό εργασιακό περιβάλλον - Προοπτικές επαγγελματικής εξέλιξης στον οργανισμό Company Description Από το 2005, η Optimal προσφέρει εξατομικευμένες υπηρεσίες ανθρώπινου δυναμικού σε μεγάλους οργανισμούς, παρέχοντας ολοκληρωμένες λύσεις επιχειρηματικής υποστήριξης 360° μέσω των τμημάτων: - Talent Acquisition - HR Strategy & Talent Development - Learning & Development - Workforce Management - Recruiting - Outplacement

Role Description Corpay is seeking a Tech Lead to join our Lodging division based in Atlanta, GA. This position falls under our lodging line of business. In this role, the Tech Lead will oversee a diverse cross-functional software engineering team ensuring that delivered projects are of high quality and delivered on time using agile methodology. This role involves software engineering, providing technical guidance, and fostering a collaborative team environment. You will report directly to the Director of Software Engineering and regularly collaborate with the technical teams. Role Responsibilities - Serving as the technical lead for product feature implementation while providing hands-on development leadership and establishing engineering best practices, coding standards, and solution quality. - Leading the design, architecture, and technical decomposition of complex features and initiatives to ensure scalability, security, maintainability, and alignment with business objectives. - Advising Technology Leadership on technical direction, solution approaches, feature delivery, and risk mitigation. - Applying advanced technical expertise to resolve complex business and technology challenges by evaluating trade-offs and recommending optimal solutions. - Driving technical decision-making across multiple workstreams while ensuring alignment with enterprise architecture and engineering standards. - Identifying and removing technical blockers that impact project delivery, product performance, or operational stability. - Partnering with Product Management, Engineering, DevOps, Infrastructure, Technical Operations, and Implementation teams to deliver business capabilities and customer solutions. - Collaborating with cross-functional stakeholders to understand application, infrastructure, integration, and business process dependencies. - Communicating technical concepts, implementation strategies, risks, and project status to both technical and non-technical audiences. - Influencing engineering standards, implementation methodologies, and operational best practices to improve delivery consistency. - Championing the adoption of AI-powered tools and enterprise automation to improve engineering productivity, delivery quality, and operational efficiency. - Evaluating emerging AI technologies and enterprise platforms to identify opportunities for workflow automation and developer productivity. - Promoting responsible AI adoption by establishing governance, security, compliance, and usage standards. - Mentoring developers and implementation team members on architecture, engineering best practices, Agile methodologies, AI-enabled development, and technical problem-solving. - Facilitating technical discussions, architecture reviews, code reviews, and knowledge-sharing sessions to strengthen team capabilities. - Leading the resolution of complex technical issues through analysis, innovation, and industry best practices. - Developing innovative solutions that improve product scalability, customer experience, engineering efficiency, and implementation success. - Driving continuous improvement by leveraging automation, AI insights, reusable documentation, technical standards, and implementation playbooks. - Supporting onboarding, technical growth, AI literacy, and a culture of continuous learning and ownership. - Taking accountability for the successful technical execution of implementation initiatives, feature delivery, and project outcomes. - Monitoring project milestones, quality metrics, delivery commitments, and implementation progress while proactively managing risks. - Providing visibility into technical issues, production defects, and implementation challenges while partnering with Product and Engineering teams to drive resolution. - Ensuring project scope, customer requirements, dependencies, estimates, and implementation criteria are fully defined and approved before execution. - Partnering with DevOps teams to improve CI/CD pipelines, deployment automation, monitoring, observability, and operational resilience. - Ensuring compliance with release management, change management, and deployment governance standards. - Coordinating production readiness activities with Infrastructure, Configuration, Technical Operations, and implementation teams to support successful customer deployments. - Maintaining expertise in application architecture, software engineering, databases, integrations, enterprise application delivery, and emerging AI-enabled engineering practices while identifying opportunities for innovation. Qualifications - 8+ years of experience. - Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field (or equivalent combination of education and experience). - Extensive experience in software engineering, application architecture, and enterprise application delivery. - Proven experience leading the technical design and implementation of complex software solutions. - Strong knowledge of modern software architecture, distributed systems, APIs, integrations, databases, and enterprise application technologies. - Experience working in Agile software development environments and leading technical delivery across cross-functional teams. - Hands-on experience with DevOps practices, CI/CD pipelines, deployment automation, release management, and operational readiness. - Experience evaluating and implementing AI-powered development tools, automation platforms, or enterprise AI solutions. - Strong problem-solving, analytical, and technical decision-making skills with the ability to balance business and technical priorities. - Excellent communication skills with the ability to present technical concepts to both technical and non-technical stakeholders. - Demonstrated experience mentoring engineers, leading technical discussions, conducting code and design reviews, and developing technical talent. - Strong understanding of enterprise architecture principles, security, governance, compliance, and software engineering best practices. - Commitment to continuous learning and staying current with emerging technologies, AI capabilities, and software engineering trends. Benefits - Medical, Dental & Vision benefits available the 1st month after hire. - Automatic enrollment into our 401k plan (subject to eligibility requirements). - Virtual fitness classes offered company-wide. - Robust PTO offers including major holidays, vacation, sick, personal, & volunteer time. - Employee discounts with major providers (i.e. wireless, gym, car rental, etc.). - Philanthropic support with both local and national organizations. - Fun culture with company-wide contests and prizes.