Role Description Η θέση αφορά πλήρη απασχόληση, πενθήμερη εργασία με κυλιόμενες βάρδιες και 100% remote μοντέλο εργασίας. Ως Technical Support Agent 1st Level, θα έχεις κομβικό ρόλο στην παροχή πρώτου επιπέδου τεχνικής υποστήριξης στους πελάτες, διαχειριζόμενος τεχνικά αιτήματα και ζητήματα υπηρεσιών τηλεπικοινωνιών, με στόχο την άμεση αποκατάσταση και τη θετική εμπειρία πελάτη. - Υποστήριξη πελατών μέσω εισερχόμενων κλήσεων - Πρώτη διάγνωση και επίλυση τεχνικών ζητημάτων - Παροχή τεχνικών και λειτουργικών λύσεων σε προϊόντα και υπηρεσίες - Καταγραφή και διαχείριση αιτημάτων σε συστήματα CRM - Ενεργοποίηση και υποστήριξη υπηρεσιών Qualifications - Προηγούμενη εμπειρία σε τεχνική υποστήριξη ή τηλεφωνικό κέντρο (θα εκτιμηθεί θετικά) - Γνώση συστημάτων CRM - Πολύ καλή γνώση Η/Υ (MS Office, Internet browsers) - Καλή γνώση Αγγλικής γλώσσας (προφορικά και γραπτά) - Αναλυτική σκέψη και ικανότητα επίλυσης προβλημάτων - Εξαιρετικές επικοινωνιακές δεξιότητες και ενεργητική ακρόαση Benefits - Σταθερό μηνιαίο μισθό - Σύστημα επιβράβευσης μέσω επίτευξης στόχων - Δομημένο και διεξοδικό πρόγραμμα εκπαίδευσης - Φιλικό και υποστηρικτικό εργασιακό περιβάλλον - Προοπτικές επαγγελματικής εξέλιξης στον οργανισμό Company Description Από το 2005, η Optimal προσφέρει εξατομικευμένες υπηρεσίες ανθρώπινου δυναμικού σε μεγάλους οργανισμούς, παρέχοντας ολοκληρωμένες λύσεις επιχειρηματικής υποστήριξης 360° μέσω των τμημάτων: - Talent Acquisition - HR Strategy & Talent Development - Learning & Development - Workforce Management - Recruiting - Outplacement

Role Description Corpay is seeking a Tech Lead to join our Lodging division based in Atlanta, GA. This position falls under our lodging line of business. In this role, the Tech Lead will oversee a diverse cross-functional software engineering team ensuring that delivered projects are of high quality and delivered on time using agile methodology. This role involves software engineering, providing technical guidance, and fostering a collaborative team environment. You will report directly to the Director of Software Engineering and regularly collaborate with the technical teams. Role Responsibilities - Serving as the technical lead for product feature implementation while providing hands-on development leadership and establishing engineering best practices, coding standards, and solution quality. - Leading the design, architecture, and technical decomposition of complex features and initiatives to ensure scalability, security, maintainability, and alignment with business objectives. - Advising Technology Leadership on technical direction, solution approaches, feature delivery, and risk mitigation. - Applying advanced technical expertise to resolve complex business and technology challenges by evaluating trade-offs and recommending optimal solutions. - Driving technical decision-making across multiple workstreams while ensuring alignment with enterprise architecture and engineering standards. - Identifying and removing technical blockers that impact project delivery, product performance, or operational stability. - Partnering with Product Management, Engineering, DevOps, Infrastructure, Technical Operations, and Implementation teams to deliver business capabilities and customer solutions. - Collaborating with cross-functional stakeholders to understand application, infrastructure, integration, and business process dependencies. - Communicating technical concepts, implementation strategies, risks, and project status to both technical and non-technical audiences. - Influencing engineering standards, implementation methodologies, and operational best practices to improve delivery consistency. - Championing the adoption of AI-powered tools and enterprise automation to improve engineering productivity, delivery quality, and operational efficiency. - Evaluating emerging AI technologies and enterprise platforms to identify opportunities for workflow automation and developer productivity. - Promoting responsible AI adoption by establishing governance, security, compliance, and usage standards. - Mentoring developers and implementation team members on architecture, engineering best practices, Agile methodologies, AI-enabled development, and technical problem-solving. - Facilitating technical discussions, architecture reviews, code reviews, and knowledge-sharing sessions to strengthen team capabilities. - Leading the resolution of complex technical issues through analysis, innovation, and industry best practices. - Developing innovative solutions that improve product scalability, customer experience, engineering efficiency, and implementation success. - Driving continuous improvement by leveraging automation, AI insights, reusable documentation, technical standards, and implementation playbooks. - Supporting onboarding, technical growth, AI literacy, and a culture of continuous learning and ownership. - Taking accountability for the successful technical execution of implementation initiatives, feature delivery, and project outcomes. - Monitoring project milestones, quality metrics, delivery commitments, and implementation progress while proactively managing risks. - Providing visibility into technical issues, production defects, and implementation challenges while partnering with Product and Engineering teams to drive resolution. - Ensuring project scope, customer requirements, dependencies, estimates, and implementation criteria are fully defined and approved before execution. - Partnering with DevOps teams to improve CI/CD pipelines, deployment automation, monitoring, observability, and operational resilience. - Ensuring compliance with release management, change management, and deployment governance standards. - Coordinating production readiness activities with Infrastructure, Configuration, Technical Operations, and implementation teams to support successful customer deployments. - Maintaining expertise in application architecture, software engineering, databases, integrations, enterprise application delivery, and emerging AI-enabled engineering practices while identifying opportunities for innovation. Qualifications - 8+ years of experience. - Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field (or equivalent combination of education and experience). - Extensive experience in software engineering, application architecture, and enterprise application delivery. - Proven experience leading the technical design and implementation of complex software solutions. - Strong knowledge of modern software architecture, distributed systems, APIs, integrations, databases, and enterprise application technologies. - Experience working in Agile software development environments and leading technical delivery across cross-functional teams. - Hands-on experience with DevOps practices, CI/CD pipelines, deployment automation, release management, and operational readiness. - Experience evaluating and implementing AI-powered development tools, automation platforms, or enterprise AI solutions. - Strong problem-solving, analytical, and technical decision-making skills with the ability to balance business and technical priorities. - Excellent communication skills with the ability to present technical concepts to both technical and non-technical stakeholders. - Demonstrated experience mentoring engineers, leading technical discussions, conducting code and design reviews, and developing technical talent. - Strong understanding of enterprise architecture principles, security, governance, compliance, and software engineering best practices. - Commitment to continuous learning and staying current with emerging technologies, AI capabilities, and software engineering trends. Benefits - Medical, Dental & Vision benefits available the 1st month after hire. - Automatic enrollment into our 401k plan (subject to eligibility requirements). - Virtual fitness classes offered company-wide. - Robust PTO offers including major holidays, vacation, sick, personal, & volunteer time. - Employee discounts with major providers (i.e. wireless, gym, car rental, etc.). - Philanthropic support with both local and national organizations. - Fun culture with company-wide contests and prizes.

Role Description The Technical Denials Specialist is responsible for analyzing, resolving, monitoring, and reporting non-clinical denials to the Denials Unit Manager as appropriate. The role supports the mission, vision, values, and strategies of St. Elizabeth Healthcare. - Demonstrate respect, dignity, kindness, and empathy in each encounter with all patients, families, visitors, and other employees regardless of cultural background. - Reviews, researches, and addresses non-clinical denials. - Addresses all accounts assigned to work queue and completes all necessary activity as defined in departmental policies and procedures. - Performs extensive follow-up, completes appeals, and refers to other stakeholders when appropriate. - Investigates and ensures that questions and requests for information are responded to in a timely and professional manner. - Performs ongoing monitoring of denials accounts worked to maximize collection dollars. - Utilizes all appropriate systems to effectively research accounts and complete necessary steps. - Completes follow-up with patients to obtain additional information as necessary. - Prepares necessary documentation to submit appeals to payers when payment is denied. - Completes all necessary outgoing calls and answers incoming calls as appropriate. - Requests rebilling of accounts as necessary. - Completes and/or requests adjustments to an account based on adjustment thresholds. - Reviews, works, and reports all accounts that have aged more than the specified grace period. - Documents follow-up or patient accounts appropriately. - Tracks and reports violations of prompt pay/adjudication terms by payers. - Interfaces with other key internal and external staff to obtain necessary information. - Reports issues and trends to appropriate management personnel and collaborates to develop solutions. - Participates in all educational activities and demonstrates personal responsibility for job performance. - Meets or exceeds expectations for data quality, customer service, payment variance management turnaround, and productivity. - Maintains satisfactory attendance and punctuality as set forth by St. Elizabeth Healthcare and departmental policies. - Consistently demonstrates a positive and professional attitude at work. - Maintains stable performance under pressure. - Prioritizes work/resources to accomplish objectives and meet deadlines. - Maintains compliance with federal, state, and local regulations and HIPAA. - Maintains the privacy and security of all confidential and protected health information. - Performs other duties as assigned. Qualifications - Associates degree OR High School Diploma plus Certified Revenue Cycle Representative and 3 years of related experience. Requirements - Demonstrates proficiency in Microsoft Office applications and others as required. - Demonstrates knowledge and understanding of organizational policies and procedures. - Knowledge of insurance regulations, payment guidelines, and policies. - Extensive knowledge of Medicare and Medicaid regulations. - Knowledge of third-party claim filing, contract reimbursement, and other insurance guidelines. Benefits - Competitive pay and comprehensive health coverage within the first 30 days. - Generous paid time off and flexible work schedules. - Retirement savings with employer match. - Tuition reimbursement and professional development opportunities. - Wellness, mental health, and recognition programs. - Career advancement through mentorship and internal mobility.

Role Description TECHNICAL EDITOR SENIOR - Technical editor to support Vertical Launch System (VLS) systems technical data documentation requirements for US Navy and Foreign Military Sales (FMS). - Provide technical editing support for the review and development of VLS technical procedures, processes, and manuals that are published in Interactive Electronic Technical Manuals (IETM’s), MS Office applications and Adobe PDFs. - Gather, process, analyze, reconcile and enter VLS systems engineering data and fleet modernization data in support of IETM’s, Ship Alteration Systems, Temporary Alteration Records, Engineering Change Orders, Engineering Change Proposals and Navy Training System Plans. - Collaborate with other team members in the development, production and distribution of VLS documentation materials within GDIT and to various government customers. Qualifications - Minimum of 5+ years of experience working with technical personnel developing and publishing technical materials. - Experience developing and publishing Interactive Electronic Technical Manuals (IETMs) using SGML applications such as Arbortext or MadCap Flare. - Proficient in Microsoft Office software. - Previous US Navy VLS background preferred, but not required. - Active Secret clearance required. - Must be a US Citizen. Requirements - 5+ years of related experience. - US Citizenship Required: Yes. Benefits - Comprehensive benefits and wellness packages. - 401K with company match. - Competitive pay and paid time off. - Full-flex work week to own your priorities at work and at home. - Award-winning culture of innovation and a military-friendly workplace.