Role Description Become a Key Player at Bush & Bush Law Group as a Bilingual Customer Service Representative! This vital role is essential in providing outstanding service to our clients and contributing to their overall experience with our firm. As a Bilingual Customer Service Representative, you will be the first point of contact for clients, addressing their needs and ensuring they receive the information and support they require. Your exceptional communication skills and empathy will play a crucial role in assisting clients during their legal journeys. Compensation: $4-$6 an hour. Key Responsibilities: - Client Interaction: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries. - Information Gathering: Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged. - Case Management Support: Assist clients in navigating their cases by providing updates and information about the legal process. - Problem Resolution: Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary. - Administrative Tasks: Support administrative tasks as needed, including data entry, managing schedules, and organizing client files. Qualifications - Fluent in both English and Spanish is a must. - High school diploma or equivalent required; some college education preferred. - Previous experience in customer service, preferably in a legal or office environment. - Strong communication skills, both verbal and written, with a customer-centric approach. - Proficient in using Microsoft Office Suite and familiarity with case management software is a plus. - Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. - Empathy, patience, and a positive attitude when dealing with clients, especially during their challenging times. Benefits - Positive Culture: Be part of a supportive and innovative team. - Professional Growth: Opportunities for career advancement and ongoing professional development. - Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life.

• Resolve client and therapist requests over chat and email, start to finish, with full ownership of compensation decisions and therapist coordination. • Make proactive outbound calls: gather feedback, guide clients toward booking, and turn interest into actual sessions. • Handle emotionally sensitive conversations with care, some of our clients are reaching out in a vulnerable moment. • Keep localized Hungarian content up to date and help fine-tune our AI support agent so humans can focus on the complex, high-empathy cases. • Spot recurring issues and share feedback that makes our processes better.

Role Description Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include: - Voice - Mail - Email - Chat - AI related inquiries Strategic problem solver who focuses on customer collaboration and business knowledge to ensure best possible outcomes. Exhibited a high level of professionalism and performance in a CSR I or CSR II role, or comparable experience with similar success. Pay range: $22.48 - $33.72 / hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Qualifications - High level of professionalism - Experience in CSR I or CSR II role or comparable experience - Strong problem-solving skills - Ability to collaborate with customers Benefits - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - And so much more! Company Description Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• respond to and resolve customer queries through all our channels (including email, chat, and Twitter) • escalate advanced queries to the appropriate internal channels • continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role • gather feedback, report issues, propose innovative process improvements, and actively engage in various team meetings