• Resolve client and therapist requests over chat and email, start to finish, with full ownership of compensation decisions and therapist coordination. • Make proactive outbound calls: gather feedback, guide clients toward booking, and turn interest into actual sessions. • Handle emotionally sensitive conversations with care, some of our clients are reaching out in a vulnerable moment. • Keep localized Hungarian content up to date and help fine-tune our AI support agent so humans can focus on the complex, high-empathy cases. • Spot recurring issues and share feedback that makes our processes better.

Role Description Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include: - Voice - Mail - Email - Chat - AI related inquiries Strategic problem solver who focuses on customer collaboration and business knowledge to ensure best possible outcomes. Exhibited a high level of professionalism and performance in a CSR I or CSR II role, or comparable experience with similar success. Pay range: $22.48 - $33.72 / hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Qualifications - High level of professionalism - Experience in CSR I or CSR II role or comparable experience - Strong problem-solving skills - Ability to collaborate with customers Benefits - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - And so much more! Company Description Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• respond to and resolve customer queries through all our channels (including email, chat, and Twitter) • escalate advanced queries to the appropriate internal channels • continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role • gather feedback, report issues, propose innovative process improvements, and actively engage in various team meetings

• You'll own the seller support experience: the tickets, the escalations, the moments a seller needs someone in their corner. • Respond to seller tickets across chat and email: payouts, orders, shipping, disputes, account access • Learn to investigate end to end. Dig into orders, payments, and shipping data to find the real cause, not just the symptom • Get comfortable supporting sellers live during selling events, where answers are needed in minutes • Handle live selling events with confidence, becoming a steady presence when sellers need fast answers • Escalate the right things to product and engineering with clear context, so real problems get fixed, not just patched • Spot recurring issues and flag them before they become bigger ones • Build the instincts to know when to solve it yourself and when to pull someone else in