• Facilitate weekly prioritization meetings, track project progress, and maintain CX roadmaps in alignment with business goals • Translate customer insights into actionable project plans that include milestones, timelines, success metrics, and resource assignments • Lead cross-functional workstreams, ensuring team accountability through clear documentation, role alignment, and collaborative sprint planning • Maintain organized systems for tracking, reviewing, and reporting on CX initiatives, using platforms like Qualtrics, project dashboards, and internal tools • Champion both quantitative and qualitative research methods to develop holistic views of the customer journey • Synthesize complex data into simple, engaging, and insight-driven deliverables that inform experience improvements • Collaborate with internal teams and vendors to deliver secure, scalable CX enhancements that align with compliance and security standards • Other tasks and responsibilities as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Business Solution Analyst who will be responsible for ensuring successful delivery of high-quality technical solutions that meet expectations of our constituents by leading a variety of programs and projects to evaluate business processes and gather requirements for complex transaction and reporting systems and adoption of test-driven development methodology. - Developing, maintaining, and organizing test cases, test scripts, and test scenarios for the university’s information systems. - Serving as a liaison providing assistance to various business partners by understanding the business requirements at a depth sufficient to define technical deliverables. - Analyzing and reporting meaningful metrics on testing status and operations. - Collaborating with various IT@JH teams for technical direction and feasibility studies to propose solutions that address requirements. - Evaluating vendor-provided solutions relative to business needs/requirements and recommending suitable solutions. - Identifying and developing test cases, automated test cases, unit testing, and test scripts for identified business requirements. - Recommending tools, executing tests, and managing defects. - Building and maintaining client relationships through positive interactions. Qualifications - Bachelor's Degree. - Five years of related experience preferably within testing and business requirement gathering. - Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent. Requirements - Strong functional abilities, writing, data visualization, and user-facing skills. - Critical skill requirements include analysis and gathering of requirements, documentation, creating data flow diagrams, and/or visual prototypes. - Strong verbal and written communication. - Experience in developing test cases, automated test cases, unit testing, and test scripts. Benefits - Position can be fully remote or hybrid. Specific Duties & Responsibilities - Work with sponsors and users to define project scope and objectives. - Conduct user interviews for requirements gathering. - Analyze business problems and propose appropriate automated solutions, business processes, and procedures. - Research and recommend system design and enhancements to minimize costs and maximize system use. - Create test strategy based on the analysis of design document and requirements. - Design test plans for projects and work with project teams and business partners to obtain approval. - Facilitate integrated testing of business solutions. - Create test plans, coordinate testing, data validation sessions, and conduct unit and functional testing. - Generate test scripts and perform test analysis. - Execute functional and technical tests according to test plans and scripts, document results, and troubleshoot issues. - Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. - Report test results and metrics to management and team in a timely manner. - Define test cases, scripts, and corresponding data sets. - Manage and execute test preparation activities with minimal supervision. - Perform test execution and defect tracking (if applicable). - Learn, support, maintain, and train users on testing tools. - Write business cases, business requirements, develop functional specs, and functional prototypes. - Communicate and collaborate with data analysts, technical developers, and architects on business requirements for ongoing business intelligence initiatives. - Facilitate meetings, create status reports, and communicate with stakeholders or business users, under guidance. - Manage billing services and equipment, as needed for designated area of oversight. - Manage vendor relationships, inventory ordering, and oversight. - Ensure contract/regulatory compliance of products and services. - Analyze and identify risk assessment regarding potential security issues, financial and business risk. - Oversee integration of billing systems with university systems. - Other duties as assigned. Preferred Qualifications - Knowledge in the assigned application as well as the platform on which it runs (SQL Server). - Higher education experience is helpful but not required. Highly Preferred Qualifications - Modern Campus or registration platform. - Student information system. - A credible or another Micro credential/Badging Platform. Technical Skills - Agile Methodology - Intermediate - Application Architecture - Intermediate - Data Architecture and Design - Intermediate - Data Visualization - Intermediate - JIRA - Intermediate - Operating Systems - Intermediate - Product Requirements - Intermediate - Software Development Life Cycle - Intermediate - Software Documentation - Intermediate - Systems Architecture - Intermediate - User Story - Intermediate - Workflow Management - Intermediate Classified Title Business Solution Analyst Role/Level/Range ATP/04/PE Starting Salary Range $73,300 - $128,300 Annually (Commensurate w/exp.) Employee Group Full Time Schedule Monday - Friday 8:30am - 5:00pm FLSA Status Exempt Location Remote Department Name Assoc Provost for Acdmc Affs Off of Personnel Area University Administration

• Lead the end-to-end design, development, and operational delivery of finance systems • Partner with The client workstreams and the customer to align requirements, solution design, and delivery • Convert business, compliance, and regulatory requirements into clear technical and functional documentation • Provide and defend multiple accounting and technical solution options while ensuring compliance • Support finance system production operations including: Settlements Revenue closures Reconciliation • Work with and manage integrations / dependencies with third-party vendors such as: Payment gateways Banks Lockbox vendors Collections agencies • Support audit readiness and compliance activities, including: PCI SOC audits

• Provides functional and technical expertise to support mission-critical DoD casualty and personnel systems. • Serves as the primary liaison between functional stakeholders, program leadership, and technical teams. • Ensures system capabilities align with operational requirements, statutory reporting needs, and user expectations. • Leads requirements analysis, business process improvement, data validation, and user engagement activities. • Supports system modernization, cloud migration, and ongoing operations within a secure AWS GovCloud environment. • Operates within an Agile and DevSecOps framework and supports compliance with DoD Risk Management Framework (RMF), cybersecurity requirements, and Zero Trust principles.