Safe Fleet

• The Technical Support Specialist is a customer-facing, hands-on role responsible for providing technical support, field service, and installation assistance for hardware and software solutions. • This position performs equipment installations, diagnostics, maintenance, and troubleshooting both remotely and at customer sites to ensure reliable product performance. • Customer facing role through new customer onboarding, user experience training, and day-to-day interactions. • Timely responses to customer requests, through support line and ticketing system. • Proactively monitor customer product health and identify emerging trends. Hands-on (installs, troubleshooting) in-field on tractor trailers service troubleshooting for current customers. • Oversee equipment installations on vehicles/trailers and train OEMs on proper installation procedures and troubleshooting. • Work closely with Sales, Solutions Engineering and Customer Success teams to assist with customer requests or troubleshooting and communicating customer input with internal cross functional teams. • Work closely with Road Ready development team to identify bugs and resolve customer-facing issues as well as communicate customer feedback. • Support pilots/trials through pre-sale discovery discussions, solution review, and hardware installs. • Diagnose and resolve product issues both remote and in-field. Other duties as assigned.

• Provide technical support, field service, and installation assistance for hardware and software solutions • Perform equipment installations, diagnostics, maintenance, and troubleshooting both remotely and at customer sites • Ensure reliable product performance and exceptional customer experience • Partner closely with customers and cross-functional teams to resolve technical issues • Monitor customer product health and identify emerging trends • Oversee equipment installations on vehicles/trailers and train OEMs on installation procedures • Diagnose and resolve product issues both remote and in-field

• Responsible for the development and performance of all sales activities in the assigned region. • Grow new business while maintaining existing business on all product lines. • Manage relationships with fleets, OEM’s and dealers within your region. • Establish and execute strategies to win new business and retain existing business on all product lines. • Identify fleet sales opportunities on tractors, trucks, trailers and other specialty vehicles for telematics products. • Develop and implement strategy for winning the business. • Work with internal stakeholders such as engineering, operations and finance in developing customer proposals. • Demonstrate a solid technical understanding of all PSI products, with the ability to communicate the value of PSI products to various functions of our customers. • Provide customer support for the evaluation, including interpretation of data and translation into an ROI specific to the customer. • Gather and report market intel pertaining to customer asset purchase forecasting. • Operate within budgetary guidelines and manage expenses on a timely basis. • Represent PSI in appropriate industry associations. • Maintain a level of professionalism commensurate with PSI’s heritage.

• Travel to various customer sites in the US and Canada to complete the installation of various types of Safe Fleet equipment • Setup verify new units ensuring they come online, as well as final commission and testing so waste truck is ‘Ready for Dispatch’ • Troubleshoot system and components, effect repairs and/or replacements due to components being defective or damaged, including re-programming or re-imaging existing equipment • Customer and technician training.

• Represent ECCO and Truck-Lite product lines in a professional and upstanding manner to promote sales growth and a positive reputation with fleet customers • Directly interface with existing and potential customers through various means to promote and sell ECCO and Truck-Lite products and/or services • Identify key contacts and pursue business at the top 300 National Fleets • Drive continuous sales growth and attain expected margins for assigned territory • Partner with the Regional Managers and Rep Agencies to coordinate follow up on all fleet accounts • Support the NPI process to justify and initiate development/procurement of products essential to the catalog/fleet standardization product offering • Represent the company at various customer visits, trade shows, seminars, community and/or business meetings to promote the company; interface directly with customers’ corporate management/field personnel • Coordinate the accurate input and processing of purchase orders with customer service and operations • Obtain and manage bids and special pricing for customers within the territory, negotiating and obtaining appropriate approvals • Conduct training activities on a continuing basis for distributors’ salespeople • Develop intimate knowledge of the end users and distribution channels within the territory • Oversee the “test and evaluation” program with major fleet accounts • Stay current on and provide all product pricing information, product operation, and new product training • Complete reports monthly on the status of the customer base in the areas of success, failures, needs, and other areas as assigned • Actively participate in the establishment of budgets • Continually update customer database • Perform other related duties as assigned

• Responsible for the retention and growth of truck equipment and trailer business. • Capture revenue growth and enhance profitability for the assigned geographic sales territory. • Achieve sales and profitable growth within assigned territory by selling Clarience Technologies products. • Develop and refine a revenue forecast and sales funnel pipeline via Salesforce.com. • Conduct market research and develop relationships with customers through various selling techniques. • Review fleet inquiry sales leads and create sales pipelines based on cold-calling and inquiries. • Maintain a professional brand image and personal development through performance management.

• Develop, own, and execute your business plan for the assigned territory • New business prospecting and development, including cold calling; scheduling and conducting client introductions, face to face client meetings • Preparing presentations, demonstrations, basic RFP and proposals • Protect existing accounts, increase revenue and profitability by upselling additional products and services and cross selling applicable Safe Fleet products • Communicate the Safe Fleet story and value proposition to customers • Review sales leads, pending orders and technology upgrades, and develop action plans to progress each cycle • Complete all weekly pipeline and activity reporting in accordance with Safe Fleet forecasting cadence • Actively contribute to usefulness of CRM; ensure information is updated daily on accounts in pipeline, maintain a record of all activities inside of each account and identify competitive information on accounts • Represent the company at networking functions, speaking engagements and other industry-related events • Keep pulse of ongoing market and competitor analysis to stay in tune with competitor activity and effectively communicate findings cross-functionally to sales peers and product management • Maintain knowledge of Safe Fleet products related to school bus • Establish and foster relationships with current and prospective customers through a variety of selling techniques

• The Regional Sales Manager – North Central U.S. is responsible for driving revenue growth across a multi-state territory by developing strong customer relationships, identifying new business opportunities, and positioning Safe Fleet’s Law Enforcement solutions as trusted, mission-critical technology. • This role combines consultative sales expertise, technical understanding, and market insight to expand both new and existing customer adoption. • Develop and execute a territory strategy that delivers sustainable and competitive revenue growth. • Build and maintain strong relationships with existing Law Enforcement customers, identifying opportunities for expansion and long-term partnership. • Identify, qualify, and pursue new customer opportunities within the assigned territory. • Maintain deep expertise in Safe Fleet’s product portfolio, applications, and value proposition. • Develop and deliver tailored sales presentations and proposals to a diverse range of technical and non-technical stakeholders. • Address customer concerns by troubleshooting issues within scope and collaborating internally to resolve escalated matters. • Provide actionable customer and market feedback to support product development and competitive positioning. • Maintain pipeline visibility and forecast accuracy through consistent CRM usage and reporting. • Represent Safe Fleet through active participation in relevant professional associations, industry events, and networking opportunities. • Collaborate cross-functionally with support, operations, and product teams to ensure a seamless customer experience. • Monitor competitive activity, including pricing, product developments, and market trends.

• Drive strategic revenue growth for AMFS • Acquire and develop national and regional fleet customers • Leverage Clarience’s portfolio of solutions • Ensure execution feasibility across installer network • Track performance against revenue targets

****This is a remote position based in the Phoenix, AZ area.*** Job Summary The Regional Sales Manager is responsible for increasing sales in the most effective manner for the assigned territory for the ECCO and Truck-Lite product lines. This includes seeking out new account opportunities, designing comprehensive product packages that meet customer needs, managing customer accounts, and maintaining awareness of current market trends and competition. Regional Sales Managers are champions of the products they sell and are expected to be fully knowledgeable of the features, functionality, customer benefits, and competitive impact of those products. Essential Responsibilities and Functions - Represent ECCO and Truck-Lite product lines in a professional and upstanding manner to promote sales growth and a positive reputation within the territory - Directly interface with existing and potential customers through various means to promote and sell ECCO and Truck-Lite products and/or services - Drive continuous sales growth and attain expected margins for assigned territory - Represent the company at various customer visits, trade shows, seminars, community and/or business meetings to promote the company; interface directly with customers’ corporate management/field personnel - Coordinate the accurate input and processing of purchase orders with customer service and operations - Obtain and manage bids and special pricing for customers within the territory, negotiating and obtaining appropriate approvals - Conduct training activities on a continuing basis for distributors’ sales people - Develop intimate knowledge of the end users and distribution channels within the territory - Oversee the “test and evaluation” program with major accounts - Stay current on and provide all product pricing information, product operation, and new product training - Complete reports monthly on the status of the district in the areas of success, failures, needs, and other areas as assigned - Actively participate in the establishment of budgets - Continually update customer database - Perform other related duties as assigned Qualifications to Succeed - Bachelor's degree in marketing, sales, business, or related field or equivalent years of experience - Minimum of 2 years of related experience in sales - Experience working with wholesale distribution, key accounts, and manufacturers rep agencies - Ability to build strong business relationships with individuals at any level of the business, internally and externally, and from many diverse professional and cultural backgrounds - Experience using CRM systems and maintaining up-to-date customer contact and opportunity information to be used in production forecasting - Exceptional communication and collaboration skills; ability to communicate clearly, professionally, and personably in both written and verbal communication channels; ability to participate in and facilitate group meetings - Excellent time management, prioritization, and organizational skills - Strong ethics and integrity - Independence and motivation to seek out new sales opportunities and grow the sales territory with little direct supervision - Proficiency with virtual meeting platforms, such as Zoom, Microsoft Teams, etc. - Computer literacy and familiarity with Windows and Microsoft applications including Outlook, Word, PowerPoint, and Excel - The independence and ability to continually improve product knowledge and skillset - Valid driver’s license with good driving record - Ability to travel up to 75% Physical Demands and Work Environment The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to stand, walk, use hands to feel or handle, and reach with hands and arms. The above statements are intended to describe the general nature of work performed by the team members assigned to this job. All team members must comply with Company policies and applicable laws. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Requirements null