Role Description We are currently seeking a Technical Aide for a part-time position. This position is ideal for a college student. Hours will vary depending on work-load and schedules. - Learn to understand the engineered systems that comprise the built environment: Mechanical, Electrical, Plumbing, etc. (MEP). Your instruction will be accomplished through facility site audits, mentorship from our team of experts, and your own initiative. - Identify strategies for improving the efficiency of the MEP systems within a building, evaluating opportunities for distributed energy resources (solar, battery storage, and EV chargers), and exploring facility infrastructure upgrades. - Mathematically evaluate efficiency measures through spreadsheet analysis and detailed energy modeling. - Calculate the financial costs and savings from implementing various projects. - Share any findings through verbal communication and written reports. Qualifications - Exposure to detailed analysis, either through classes, research, personal projects, etc. - Interest in energy and sustainability industries. - Working towards a bachelor’s degree in engineering or a related field. - A positive attitude and the ability to thrive in a team environment. - Proficiency in MS Office suite. - Ability to prioritize multiple projects and tasks to ensure timely delivery of high-quality deliverables. - Demonstrated ability to collaborate with a wide range of stakeholders while delivering excellent customer service in a highly dynamic growth environment. - Ability to work effectively in a fast paced, evolving, entrepreneurial work environment. - Ability to travel as needed, based on the requirements of the role. Company Description EEO Non-Discrimination and ADA Reasonable Accommodation Statement: Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us. Willdan Energy Solutions participates in E-Verify.

Role Description TechFlow is seeking a Technical Writer / Documentation Specialist to support a mission-critical DoD software development and modernization program in Montgomery, AL. This program provides software development and technical support services to sustain, enhance, and optimize a critical customer system through secure, scalable, and maintainable software solutions. The Technical Writer will develop, maintain, and manage comprehensive technical documentation supporting the full software development lifecycle, including: - System design - Software architecture - User documentation - Operational procedures - Acquisition artifacts Working closely with software engineers, architects, database administrators, DevSecOps engineers, testers, and program leadership, this role will ensure technical documentation is accurate, current, well organized, and compliant with Department of Defense documentation standards. Key Responsibilities - Create, edit, and maintain technical documentation supporting software development, system sustainment, acquisition activities, and lifecycle management. - Develop and maintain software requirements documentation, business use cases, functional specifications, process workflows, system design documents, architecture diagrams, database schemas, and data dictionaries. - Produce and maintain user guides, system administration manuals, training materials, release notes, installation guides, and operational documentation. - Document ETL processes, including data source descriptions, transformation logic, report generation procedures, and data flow documentation. - Develop and maintain standard operating procedures (SOPs), troubleshooting guides, maintenance procedures, and system monitoring documentation. - Establish and maintain version-controlled documentation repositories using Government-approved version control systems to ensure document integrity and traceability. - Develop and maintain documentation standards, templates, and style guides to promote consistency across program deliverables. - Collaborate with technical teams to gather information, translate complex technical concepts into clear documentation, and ensure documentation remains synchronized with system changes. - Support Government risk management activities by documenting risks, mitigation strategies, action items, and program decisions within approved project management tools. - Leverage Government-approved generative AI and digital authoring tools to improve documentation quality, consistency, efficiency, and standardization while ensuring compliance with program requirements. - Participate in Agile ceremonies and support documentation updates throughout each sprint to ensure deliverables remain current. Qualifications - Bachelor's degree (or equivalent experience) in Computer Science, Information Technology, Engineering or related field. - Minimum 3 years of technical writing experience supporting DoD software development or modernization programs. - Experience creating technical documentation for software systems, system architecture, user documentation, and operational procedures. - Experience working with version-controlled documentation repositories and collaborative documentation platforms. - Proficiency using Government-approved generative AI tools and modern digital authoring technologies to support documentation development. - Familiarity with DoD acquisition documentation standards and software lifecycle documentation requirements. - Excellent written communication, editing, organization, and document management skills. - Ability to collaborate effectively with engineers, developers, project managers, and Government stakeholders. - Active Secret Security Clearance. Preferred Qualifications - Experience supporting U.S. Air Force software development or modernization programs. - Familiarity with Agile software development methodologies and Scrum environments. - Experience documenting cloud-based applications, DevSecOps processes, CI/CD pipelines, and database architectures. - Experience creating architecture diagrams and technical illustrations using tools such as Visio, Lucidchart, or similar platforms. - Knowledge of RMF documentation, cybersecurity documentation, and configuration management processes. - Experience working with Git-based repositories or other version control systems for documentation management. Benefits - Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines). - 401k plan with Roth option. - Eligibility for an employer match. - Immediate vesting. - Paid time off. - Holidays – 11 paid holidays per year. - Comprehensive medical, dental, and vision plans. - Company-paid Life & AD&D insurance plan. - Employee Assistance Program. - Wellness Resources. - Company-paid training and development program. - Voluntary benefits include: - Life & AD&D Insurance for employee, spouse, and children. - Short-term and long-term disability (per plan guidelines). - Legal Shield and Identity Theft protection plans. - Pet Insurance.

Technical Support Associate III (Chicago-based) Chicago, United States Job Information Job TypeFull time IndustryTechnology Salary$55,000 to $65,000 annually Work Experience1-3 years CityChicago State/ProvinceIllinois CountryUnited States Zip/Postal Code60601 Job Description seoClarity is seeking a technically curious, customer-focused Technical Support Associate III (Chicago-based ONLY) to join our growing Technical Client Support team in our downtown Chicago office. Whether your background includes enterprise SaaS, SEO, APIs, AI, or technical customer support, we're looking for someone who's eager to grow, solve meaningful problems, and help customers get the most out of our platform. If you're the type of person who loves figuring out why something works (or why it doesn't), enjoys turning technical complexity into simple solutions, and gets excited about learning emerging technologies, this role was built with you in mind! Technical Support Associate III (Chicago-based) Perks & Benefits - Competitive Compensation: $55k to $60k annually - Robust Benefits Package: a well-rounded package designed to support your health, financial security, flexibility, and long-term growth, including major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays. - Perks That Support You: a continuous learning stipend, paid parental leave with extended work-from-home flexibility for new mothers, company-wide celebrations, and an annual global summit that brings teams together. - Snack & Beverage Fuel: a fully stocked kitchen with snacks, drinks, and grab-and-go options to keep energy high and focus sharp throughout the day. - In-Office, Hybrid Schedule by Design: Our team comes together in our Downtown Chicago office Tuesday through Thursday for high-impact collaboration, with Mondays and Fridays reserved to focus on remote work. Explore building amenities and photos HERE - Convenient Downtown Access: easy access to major commuter options, including nearby CTA train and bus routes, Ogilvie Transportation Center, and Union Station. - On-Site Dining & Everyday Convenience: enjoy access to Market Creations, a convenient on-site café/restaurant, along with lobby services including a sundry shop, ATM, and FedEx Office. - Modern Building Amenities: the building features a newly upgraded amenity floor with the Connect 101 Lounge, flexible collaboration areas, conference space, and a game room for casual breaks or informal team connection. - Fitness & Commuter-Friendly Perks: tenants have access to FIT 101, a fitness center with cardio equipment, free weights, Peloton bikes, locker rooms, showers, towel service, and Cycle 101 secure bike storage. - Community & Tenant Experience: tenant programming, shared amenity spaces, and unique building features such as its on-site beehive sustainability program. Technical Support Associate III (Chicago-based) Requirements - Bachelor's degree in business, Information Technology, Computer Science, Marketing, Communications, or related field. - 3+ years of experience supporting customers in a SaaS, software, technology, or other client-facing technical environment where problem-solving and customer communication were key responsibilities. - Demonstrated ability to investigate technical issues, think critically through complex problems, identify root causes, and drive solutions rather than simply escalating challenges. - Exceptional verbal and written communication skills, with the ability to confidently explain technical concepts to both technical and non-technical audiences, including enterprise-level customers. - A strong sense of ownership and accountability with a proactive mindset that follows issues from initial discovery through successful resolution. - Excellent organizational and time management skills with the ability to prioritize multiple customer requests, projects, and competing deadlines in a fast-paced environment. - A collaborative approach with experience partnering across cross-functional teams such as Product, Engineering, Customer Success, or Operations to deliver exceptional customer outcomes. - Genuine curiosity, technical aptitude, and a passion for continuously learning new technologies, software platforms, and emerging AI innovations. - Previous experience supporting enterprise SaaS software or cloud-based technology platforms. - Exposure to APIs, integrations, web technologies, or software implementation projects. - Familiarity with AI-powered tools, automation platforms, large language models (LLMs), AI knowledge bases, or emerging agentic AI technologies. - Experience working with SEO, digital marketing platforms, website analytics, or search technologies. Technical Support Associate III (Chicago-based) Responsibilities - Serve as a trusted technical advisor for enterprise SaaS customers by diagnosing platform issues, answering complex product questions, and delivering timely, thoughtful solutions that create exceptional customer experiences. - Investigate, troubleshoot, and resolve customer-reported technical issues by analyzing platform behavior, identifying root causes, validating solutions, and ensuring issues are fully resolved from beginning to end. - Partner closely with Product and Engineering teams to reproduce software defects, communicate technical findings, validate bug fixes, and advocate for product enhancements that improve the overall customer experience. - Support new customer implementations, technical onboarding activities, platform configuration, and solution deployment to help customers realize value from the seoClarity platform as quickly as possible. - Translate sophisticated technical concepts into clear, easy-to-understand language that empowers both technical and non-technical stakeholders to confidently utilize the platform. - Create, maintain, and continuously improve technical documentation, troubleshooting resources, knowledge base articles, and internal support materials that enhance team efficiency and customer self-service. - Identify recurring customer challenges, usage patterns, and opportunities for product improvement, providing actionable feedback to Product and Engineering teams that helps shape future platform enhancements. - Take ownership of every customer interaction by demonstrating professionalism, urgency, critical thinking, and a commitment to delivering an exceptional support experience that strengthens long-term customer relationships.

Role Description Η θέση αφορά πλήρη απασχόληση, πενθήμερη εργασία με κυλιόμενες βάρδιες και 100% remote μοντέλο εργασίας. Ως Technical Support Agent 1st Level, θα έχεις κομβικό ρόλο στην παροχή πρώτου επιπέδου τεχνικής υποστήριξης στους πελάτες, διαχειριζόμενος τεχνικά αιτήματα και ζητήματα υπηρεσιών τηλεπικοινωνιών, με στόχο την άμεση αποκατάσταση και τη θετική εμπειρία πελάτη. - Υποστήριξη πελατών μέσω εισερχόμενων κλήσεων - Πρώτη διάγνωση και επίλυση τεχνικών ζητημάτων - Παροχή τεχνικών και λειτουργικών λύσεων σε προϊόντα και υπηρεσίες - Καταγραφή και διαχείριση αιτημάτων σε συστήματα CRM - Ενεργοποίηση και υποστήριξη υπηρεσιών Qualifications - Προηγούμενη εμπειρία σε τεχνική υποστήριξη ή τηλεφωνικό κέντρο (θα εκτιμηθεί θετικά) - Γνώση συστημάτων CRM - Πολύ καλή γνώση Η/Υ (MS Office, Internet browsers) - Καλή γνώση Αγγλικής γλώσσας (προφορικά και γραπτά) - Αναλυτική σκέψη και ικανότητα επίλυσης προβλημάτων - Εξαιρετικές επικοινωνιακές δεξιότητες και ενεργητική ακρόαση Benefits - Σταθερό μηνιαίο μισθό - Σύστημα επιβράβευσης μέσω επίτευξης στόχων - Δομημένο και διεξοδικό πρόγραμμα εκπαίδευσης - Φιλικό και υποστηρικτικό εργασιακό περιβάλλον - Προοπτικές επαγγελματικής εξέλιξης στον οργανισμό Company Description Από το 2005, η Optimal προσφέρει εξατομικευμένες υπηρεσίες ανθρώπινου δυναμικού σε μεγάλους οργανισμούς, παρέχοντας ολοκληρωμένες λύσεις επιχειρηματικής υποστήριξης 360° μέσω των τμημάτων: - Talent Acquisition - HR Strategy & Talent Development - Learning & Development - Workforce Management - Recruiting - Outplacement