The intelligent heart of customer experience.
Senior Software Engineer
Location
Utah + 3 moreAll locations: Utah | Virginia | Washington | Wisconsin
Posted
10 hours ago
Salary
$145K - $217K / year
Seniority
Senior
Job Description
Senior Software Engineer
Zendesk
• Own epic-level work end-to-end, including technical design, scoping, and quality assurance in partnership with cross-functional leadership. • Design and deliver scalable, enterprise-grade solutions while balancing technical trade-offs across performance, cost, and reliability. • Contribute code across the stack using Ruby, Java, React, and TypeScript to evolve existing services and build new platform capabilities. • Champion engineering best practices, including code reviews, testing, and deployment standards across the team. • Actively monitor platform reliability, observability, and security; drive incident response and root-cause analysis. • Mentor junior engineers and share technical knowledge to help raise the engineering bar across the wider group.
Job Requirements
- 5+ years of professional software engineering experience designing, building, and shipping production features in an object-oriented language such as Ruby or Java.
- Experience owning epic-level work or equivalent multi-month initiatives, including design, delivery, and operational ownership in production.
- Strong understanding of API design principles and distributed systems.
- Experience with relational and NoSQL data stores such as MySQL and DynamoDB, and a solid grasp of data modeling trade-offs at scale.
- Experience building or operating event-driven or stream-processing systems with technologies such as Kafka.
- Demonstrated ability to identify and resolve performance, scaling, and reliability issues in production systems.
- Track record of improving observability, performance, or security in systems you have owned.
- Empathy and communication skills to ensure you and those around you have a clear shared understanding of what the team is working to accomplish.
- Experience providing insightful, meaningful code review feedback to engineers on your team and beyond.
Benefits
- Full ownership and impact: Take complete responsibility for the projects you work on and see your ideas come to life.
- Collaborative and passionate team: Join a group of talented, dedicated professionals who are passionate about building great products and growing together.
- Innovative and meaningful work: Engage in challenging projects where you can contribute your own ideas and drive continuous improvements.
- Continuous learning and growth: Access opportunities to develop your skills and advance your career both professionally and personally.
- Flexible work environment: We prioritize work-life balance and offer flexibility to tailor your workday to fit your unique needs and circumstances.
- Stable and supportive culture: Be part of a modern, international company that values a strong engineering culture and long-term career stability.
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