Title: Video Game Customer Support Specialist Location: Redmond United States Job Description: Job#: 3040904 Job Description: Apex Systems is hiring a Customer Support Agent to work in a fast paced, busy, but amazingly fun environment supporting a video game franchise. This work will be email support via Zendesk. We are looking for candidates with previous experience in a high volume support environment providing technical support or customer support via email. This role requires bilingual language skills in Japanese. Major Responsibilities: Account & Platform level Tickets - The ticket types that support agents handle themselves after initial training are largely around general troubleshooting for all basic platform and account level for customers. - Account Troubleshooting - "How do I…?" Questions - Provide information on various promotional opportunities and bundles After the agent has mastered Account and Platform tickets, there will be opportunities to cross train and focus on other queues. These could include Technical Support, Gameplay, Social Media, or special niche queues. Deliverables: - Respond to Players in a high volume environment by consistently hitting the bar for both productivity and quality, as measured by handle time, quality scores, and customer feedback - Strong investigative skills with a focus in money related tickets (Account Takeover, Fraud, Refund abuse, etc) - Strong communication skills to accurately understand a customer's problem and know when to ask for more before escalating to another team. T1 agents should have all information needed (as much as reasonably possible) before passing off to another team - Properly tag all Zendesk ticket for appropriate reporting to other management - this is business critical as incorrect tagging can result in tickets being dropped or not being reported on - Other areas as agreed by Apex management within position criteria if SLA is not adversely impacted Required Qualifications: - Customer Support experience at a Technology, E-Commerce, or Game Company is required - Previous email or online customer support experience for software; call center work is not a direct correlation - Experience in one or more online ticketing system. This team uses Zendesk. - Excellent, customer-friendly, grammatically correct, and verifiable writing skills Preferred Qualifications: - Video gaming experience strongly preferred EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. Employee Type: Contract Remote: Yes Location: Redmond, WA, US Job Type: Pay Range: $16 - $20 per hour

Role Description Du betreust Kundinnen und Kunden eines kommunalen Auftraggebers telefonisch und schriftlich. - Du beantwortest Fragen zu Anliegen rund um den Kundenservice. - Du erfasst, bearbeitest und dokumentierst Kundenanfragen sorgfältig in den vorgesehenen Systemen. - Du findest lösungsorientierte Antworten und sorgst für eine positive Kundenerfahrung. - Du leitest komplexere Anliegen bei Bedarf an die zuständigen Fachbereiche weiter. Qualifications - Du hast eine abgeschlossene kaufmännische Ausbildung oder mehrjährige Erfahrung im Kundenservice. - Du verfügst über erste Produkt- und Branchenkenntnisse, idealerweise im kommunalen Umfeld oder in der Energiewirtschaft. - Du arbeitest sorgfältig, zuverlässig und serviceorientiert. - Du hast eine hohe Kundenorientierung und bleibst auch in herausfordernden Gesprächen freundlich und professionell. - Du bringst ausgeprägte soziale und kommunikative Fähigkeiten mit. - Du hast einen ruhigen, geeigneten Arbeitsplatz im Home-Office. Requirements - Dein Arbeitsplatz? Du arbeitest von Zuhause aus im Home-Office. - Wir stellen dir die technischen Geräte für deinen Arbeitseinsatz. - Monatliche zusätzliche Home-Office Pauschale. - Eine steigende Vergütung, je nach Hero-Status. - Eine digitale und umfassende Einarbeitung in die Projekte. - Einen abwechslungsreichen und vielfältigen Arbeitsalltag und eine attraktive Urlaubsstaffel. - Viele Möglichkeit zur Weiterentwicklung und Ausbau deiner Fähigkeiten und Kenntnisse. Company Description Wir sind die hey contact heroes – ein moderner, internationaler Customer-Service-Dienstleister mit Hauptsitz in der Hamburger HafenCity und einem starken Netzwerk aus über 550 Kolleginnen und Kollegen in 17 Ländern. Seit unserer Gründung arbeiten wir jeden Tag daran, Kundenservice neu zu denken: digital, skalierbar, effizient – aber immer persönlich, menschlich und mit echter Begeisterung. Als Remote-First-Unternehmen bieten wir flexible Arbeitsmodelle, internationale Zusammenarbeit und moderne Technologien, die es dir ermöglichen, von überall aus Teil unseres Teams zu sein. Bei den hey contact heroes bist du nicht einfach eine Nummer – du bist ein Teil unserer Erfolgsgeschichte.

Role Description We're looking for a Hungarian-speaking Customer Support Specialist who does two things equally well: takes great care of clients and therapists when they reach out, and picks up the phone to reach out first. Roughly half your time is reactive support (chat, email, ticket resolution), the other half is proactive outbound: calling clients to gather feedback and help them find and book the right therapist. Over time, the balance may tilt more towards the proactive side. You'll be part of a close-knit Customer Care team of 7 people supporting all Hedepy markets, so the work is genuinely international even though your clients are Hungarian. - Resolve client and therapist requests over chat and email, start to finish, with full ownership of compensation decisions and therapist coordination. - Make proactive outbound calls: gather feedback, guide clients toward booking, and turn interest into actual sessions. - Handle emotionally sensitive conversations with care, some of our clients are reaching out in a vulnerable moment. - Keep localized Hungarian content up to date and help fine-tune our AI support agent so humans can focus on the complex, high-empathy cases. - Spot recurring issues and share feedback that makes our processes better. Qualifications - Native Hungarian speaker (full fluency for complex, sensitive client conversations) and English at B2+ level (our internal docs, meetings and 1-on-1s run in English). - 1+ years in proactive phone outreach, telesales, or active account management. You're comfortable calling people, not just replying to them. - Proven ability to work fully remotely and independently, using ticketing/task tools to track and close cases on your own. - A real track record handling high-emotion or distressed customer interactions with empathy, in writing and on calls. - Active use of AI tools (ChatGPT, Claude, Perplexity, Gemini or similar) as part of your daily workflow. Requirements - Experience with Fin (Intercom), Google Workspace and Notion. - Direct experience supporting customers in acute psychological distress. Benefits - Free psychotherapy sessions on Hedepy. - Remote-first work environment, you can work from anywhere. - International team from 10+ countries. - Cool team buildings and workations ☀️. The practical bits - Contract: B2B / freelance. - Time: 0.75 FTE, five 6-hour shifts per week, mostly the late shift (14:00–20:00). - Start: ideally early August 2026. - Remuneration: €600/month.

Role Description Drive Medical is a place where employees and management exist to enhance the quality of life of the people we touch. Customer Solutions Specialist and Customer Solutions Specialist, Canada is responsible for ensuring an effortless experience to our customers in a fast-paced phone environment, by providing product information, placing orders, and finding solutions. As employees acquire knowledge across all areas of the department, they can become cross-functional to fit business needs. This position will be a 6-month assignment. Schedule - Monday - Friday 9:30 AM - 6:00 PM. Main Activities/Responsibilities: - Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in US and Canada. - Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner. - Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner. - Resolve all customer related inquiries and issues with extreme accuracy and efficiency. - Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc. - Enter and process orders received via phone, with accuracy. - Provide product availability and manage customer back-orders, as needed. - Support the sales team by aiding them with their daily service needs. - Follow up as needed to ensure accuracy and effortless customer experience. - Provide over the phone assistance with product assembly and parts inquiries. - Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems. - Achieve performance goals on a consistent basis and established KPIs. - 1-2 years’ experience in the position to be considered for promotion. Qualifications - Customer Focused - Prior customer-facing experience preferred - Excellent communication and problem resolution skills - Excellent computer skills, including knowledge in Microsoft Systems, SAP experience helpful - Quick learner, able to think on feet and find innovative solutions - Empathy, patience, listening skills - Career minded individual with ability to work flexible hours (generally M-F between 9AM-6PM EST) - Maintain a Scorecard of an A/B average to be considered for promotion Requirements - High school diploma or equivalent - Experience in Customer Service preferred Benefits - This position is not eligible for benefits. Company Description Drive Medical is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. Drive Medical strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, color, religion, gender, sexual orientation, gender identity, pregnancy and/or parental status, national origin, age, disability status, protected veteran status, genetic information (including family medical history), or any other characteristic protected by federal, state, or local law. Drive Medical complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.