FLiiP

• Soutenir les besoins quotidiens de nos clients en leur offrant une expérience de qualité supérieure • Aider à résoudre des problèmes techniques • Répondre aux demandes des clients • Collaborer avec nos équipes produit et ingénierie pour assurer la satisfaction des clients et maximiser leur utilisation de notre plateforme

Role Description Vous devez être résident du Canada pour être éligible pour ce rôle. De préférence au Québec. Nous recherchons un Spécialiste du Support Client (Produit SaaS) passionné pour soutenir notre équipe en pleine croissance. Vous serez responsable de soutenir les besoins quotidiens de nos clients en leur offrant une expérience de qualité supérieure. Vous aiderez à résoudre des problèmes techniques, répondrez aux demandes des clients et collaborerez avec nos équipes produit et ingénierie pour assurer leur satisfaction et maximiser leur utilisation de notre plateforme. Qualifications - 2-4 ans d'expérience en service client B2B, de préférence dans un environnement SaaS ou technologique - Bilingue en français et anglais (l'espagnol est un atout) - Disponibilité à travailler le week-end (Sur appel seulement, en rotation 1 semaine sur 3) - Excellentes compétences en communication écrite et orale en français et anglais - Aisance avec les technologies web et les plateformes SaaS - Expérience avec les systèmes de ticketing et les outils de support client (ex: Intercom, Zendesk, etc) - Expérience en escalation avec les équipes techniques et la création de ticket Jira - Capacité à travailler de manière autonome et à gérer plusieurs priorités - Connaissance de l'industrie du fitness/bien-être (professionnelle ou personnelle) Requirements - Ownership : Prend des initiatives et assume la responsabilité des résultats du début à la fin - Rigoureux et méthodique : Teste et vérifie avant de conclure. Ne présume pas, investigue - Orienté relations : Construit la confiance et des connexions significatives avec les clients, s'assure que les prochaines étapes sont toujours claires - Curieux et apprend rapidement : S'adapte rapidement, approfondit sa connaissance du produit de manière autonome et aime les nouveaux défis - Esprit d'équipe : Approche collaborative avec de fortes compétences inter-fonctionnelles - Résilient et adaptable : Prospère dans un environnement de startup en évolution rapide - Attitude positive : Maintient l'optimisme et intègre activement les commentaires pour progresser Benefits - Salaire compétitif - 100% remote avec possibilité de venir au bureau situé au DIX30 à Brossard - Accès direct à l'équipe dirigeante et opportunités de développement professionnel - Environnement de travail dynamique et flexible, entouré d'une équipe efficace et motivante - Assurance collectives

Full-Stack Content Marketer RemoteFull time Canada Toronto, Ontario, Canada Calgary, Alberta, Canada Vancouver, British Columbia, Canada Montreal, Quebec, Canada Overview Description About FLiiP: FLiiP is on a mission to modernize the fitness industry through our all-in-one SaaS platform. We help commercial gyms and multi-location operators streamline their operations, increase member retention, and unlock smarter growth across the entire member journey. Backed by leading investors and part of the Google for Startups Accelerator, we’re scaling rapidly across North America. At FLiiP, we believe that content isn’t just part of marketing—it’s the front line of growth. In today’s GTM landscape, content needs to move fast, deliver value, and punch above its weight. We expect our marketers to think like builders and operate with leverage. That means embracing AI-native tools and workflows to go from idea to output faster, run smarter content experiments, and create content that actually drives business outcomes. Role Overview: We’re hiring a Content Marketing Manager—a full-stack content creator and strategist who can lead our content engine from top to bottom. You’ll be FLiiP’s first dedicated content hire, responsible for setting the strategy, producing content across multiple formats, and building a repeatable system that scales. Reporting to the Head of Marketing, you’ll work closely with the CGO, growth team, and subject matter experts (like gym owners, sales leaders, and product managers) to create content that speaks to our ICP: commercial gym operators in the U.S. and Canada. You’ll also own FLiiP’s marketing website and blog—making sure content not only performs, but gets seen. This is a 100% remote role, based in Canada. Key Responsibilities: - Define and drive FLiiP's content strategy across all channels and funnel stages, including editorial calendars, content pillars, and messaging frameworks aligned with GTM priorities and ICP targeting - Partner with Product and PMM to plan and execute content for every product launch, from announcement copy and feature pages to email sequences and social campaigns - Own the copy and content strategy for marketing landing pages, writing, testing, and iterating on messaging, CTAs, and positioning to improve conversion rates across paid and organic traffic - Manage FLiiP's content engine end-to-end, from ideation to distribution, across awareness, pipeline, and retention stages - Create compelling content across blog posts, LinkedIn, video scripts, customer stories, guides, email sequences, and sales enablement, adapting tone and format to audience and channel - Launch content campaigns with clear hypotheses and measurable goals, analyze performance, extract learnings, and move in sprints, not just calendars - Manage and update FLiiP's marketing website and blog (WordPress), including content publishing, page layout, SEO optimization, and HubSpot integrations for forms and automation - Own SEO and AEO strategy, optimize content for both traditional search and AI-powered answer engines (ChatGPT, Perplexity, Google AI Overviews), ensuring FLiiP appears in the answers and citations that buyers are increasingly relying on - Conduct keyword and question research to structure content in ways that get picked up by LLMs and answer engines, building long-term discoverability across both search and AI discovery surfaces - Use tools like Claude, ChatGPT, Jasper, Descript, Runway, and Typeframes to scale output without sacrificing quality, and build repeatable AI-augmented workflows - Work closely with design, growth, sales, and product marketing to align messaging and deliver content that moves the needle at every stage of the funnel Requirements - 4–7 years of experience in content marketing or content creation preferably in a fast-moving B2B SaaS or startup environment. - Proven track record of developing and executing content strategies that support growth, demand gen, and thought leadership. - Hands-on experience creating content across multiple formats: written, short-form, social, email, and video. - Strong working knowledge of WordPress and HubSpot, including CMS, blog publishing, form setup, and basic site updates. - Comfortable using AI tools as creative and execution accelerators. You’ve likely tried and tested platforms like ChatGPT, Descript, Jasper, and Notion AI—and know how to integrate them into your daily workflow. - A strong portfolio of content that shows clarity, structure, creativity, and relevance to an ICP or market segment. - Operates like an owner—proactive, self-managing, and motivated by impact. - Strong collaboration skills—comfortable working with leadership, subject matter experts, and peers across departments. Nice to Have: - Experience marketing to small business owners or operators (e.g., gyms, fitness studios, franchises) - Familiarity with performance content and writing for conversion - Experience managing a brand voice across written and video formats Benefits - Competitive compensation package - 100% remote-first work (Canada-based role) - Health & Insurance Benefits: FLiiP covers 50% of group plan premiums - A fast-moving, execution-first culture where experiments are welcomed and speed is celebrated - A high-leverage role with full ownership of your stack, strategy, and roadmap - A tight-knit team, direct collaboration with executive leadership, and the chance to shape a category-defining product If you’re a content operator who loves building from zero, experimenting with new formats, and using AI tools to work faster and smarter, we’d love to hear from you! 🚀

• Sales Leadership: Lead, mentor, and grow a small but expanding sales team, initially consisting of one Account Executive and two new hires, with a clear roadmap for growth into international markets. • Full Sales Cycle Management: Own and manage the entire sales cycle, from lead generation (inbound and outbound) to close. Develop strategies to optimize both inbound leads and outbound prospecting efforts. • Hands-on Deal Management: Personally handle and close large, complex deals, with a focus on multi-location fitness chains and enterprise-level customers. • Revenue Growth: Develop and execute strategies to quadruple our revenue over the next 18 months by effectively managing the pipeline and driving conversion. • Sales Strategy & Execution: Collaborate with the Chief Growth Officer to refine our go-to-market strategy, incorporating a balanced mix of inbound and outbound sales tactics, pipeline management, and deal closing. • Team Development: Help recruit, onboard, and develop new sales talent, fostering a high-performance, goal-oriented sales culture. • Strategic Partnerships: Potential to expand into overseeing and managing strategic partnerships to drive additional revenue streams and growth opportunities. • Collaboration: Work closely with marketing and product teams to ensure alignment between sales strategies, customer acquisition efforts, and product development. • Forecasting & Reporting: Provide accurate sales forecasts, monitor KPIs, and deliver insights on deal flow, pipeline health, and team performance.

• Define and drive FLiiP's content strategy across all channels and funnel stages, including editorial calendars, content pillars, and messaging frameworks aligned with GTM priorities and ICP targeting • Partner with Product and PMM to plan and execute content for every product launch, from announcement copy and feature pages to email sequences and social campaigns • Own the copy and content strategy for marketing landing pages, writing, testing, and iterating on messaging, CTAs, and positioning to improve conversion rates across paid and organic traffic • Manage FLiiP's content engine end-to-end, from ideation to distribution, across awareness, pipeline, and retention stages • Create compelling content across blog posts, LinkedIn, video scripts, customer stories, guides, email sequences, and sales enablement, adapting tone and format to audience and channel • Launch content campaigns with clear hypotheses and measurable goals, analyze performance, extract learnings, and move in sprints, not just calendars • Manage and update FLiiP's marketing website and blog (WordPress), including content publishing, page layout, SEO optimization, and HubSpot integrations for forms and automation • Own SEO and AEO strategy, optimize content for both traditional search and AI-powered answer engines (ChatGPT, Perplexity, Google AI Overviews), ensuring FLiiP appears in the answers and citations that buyers are increasingly relying on • Conduct keyword and question research to structure content in ways that get picked up by LLMs and answer engines, building long-term discoverability across both search and AI discovery surfaces • Use tools like Claude, ChatGPT, Jasper, Descript, Runway, and Typeframes to scale output without sacrificing quality, and build repeatable AI-augmented workflows • Work closely with design, growth, sales, and product marketing to align messaging and deliver content that moves the needle at every stage of the funnel

• Own All Visual Content Creation: Design and produce a wide range of content—from static graphics and illustrations to motion graphics, short-form videos, paid ads, landing visuals, decks, and more. • Evolve the FLiiP Brand: Maintain and expand our visual identity across channels. Contribute to a future brand refresh and help shape our next-gen design system. • Support Content, Growth, and Product Marketing: Collaborate with the content marketing lead and growth team to translate messaging and strategy into high-impact creative. • Leverage AI Tools to Move Faster: Use modern creative tools and AI platforms (e.g., Midjourney, Runway, Descript, B-roll generators, Figma plugins) to speed up workflows and maximize creative output. • Design Across Channels: Deliver assets for organic social, blog content, paid ads, lifecycle campaigns, and internal presentations—adapting creative for performance and channel fit. • Build Scalable Systems: Create templates, libraries, and lightweight brand guidelines to help the broader team move faster with creative consistency.