• Provide support and assistance to correspondents regarding daily requests and inquiries related to mutual funds • Ensure customer inquiries are addressed and completed in accordance with service level agreement guidelines • Review and complete daily supervisory oversight, providing updates to seniors and management • Ensure mutual fund trades are processed within processing deadlines • Execute and process mutual fund transactions, including purchases, redemptions, exchanges, and transfers • Reconcile mutual fund accounts on a daily basis to ensure all transactions are accurately recorded and settled • Ensure all operations comply with regulatory requirements, industry standards, and company policies • Assist in preparing regulatory reports and documentation for audits and examinations

• Develop and execute a comprehensive operational strategy that aligns with Xapo's business goals, focusing on scalability, efficiency, and regulatory compliance. • Provide direct oversight for all core operational functions, including payment processing, treasury operations, reconciliations, and back-office duties. • Act as the primary owner of the bank's operational performance, ensuring all processes run smoothly and meet the highest standards of quality and control. • Lead the charge on process mapping, optimization, and automation across the organization to reduce manual effort and increase operational leverage. • Design, document, and implement standardized operating procedures (SOPs) for all key operational activities. • Champion the use of data and AI to drive intelligent automation and create a forward-thinking operational environment. • Lead, mentor, and develop a high-performing, multi-disciplinary operations team and other key operational staff. • Foster a culture of accountability, collaboration, and continuous improvement. • Manage resource allocation and workforce planning to ensure the operations team is structured for success. • In partnership with AFC and Compliance, ensure all operational processes are compliant with financial regulations and internal policies. • Design and implement a robust framework for managing operational risks, including controls, monitoring, and reporting. • Serve as the key point of contact for internal and external audits related to the operations department. • Work closely with other department heads, including Platform Engineering, People, and Data, to ensure seamless integration and alignment across the company. • Partner with the Client Coverage Group to ensure back-end operations fully support a world-class client experience.

Role Description As part of an Anti-Trafficking Mobile Team, consisting of an AT Team Supervisor, AT Advocate, and AT Clinician, the AT Mentor will provide care for commercially sexually exploited (CSE) and trafficked children and young adults (up to age 24). The Mentor serves as the first responder to provide immediate crisis intervention and mobile direct services support, once a survivor/victim is recovered. - Partner with the AT Team Supervisor to provide mobile direct services based on the needs identified in the victim’s individual needs assessment. - Work collaboratively with the AT Team and AT Leadership to ensure victims’ needs are met. - Provide ongoing mobile care management services to victims and their families (if appropriate) wherever the victim is housed. - Verify victim’s eligibility for services/benefits based on individual situations. - Support victims by attending court. - Assist with referrals and accompany appointments as needed. - Provide day-to-day care management services and work with clinical staff to support ongoing needs. - Ensure support for immediate health and safety such as crisis intervention; accompaniment to hospitals for medical examinations; emergency food, clothing, transportation to appointments as needed. - Assist with special services to help victims manage practical problems created by their victimization. - Complete documentation as required by funding entities, courts, referral sources. Qualifications - Survivor of childhood sexual abuse, exploitation, and/or sex trafficking, with a minimum of three years of recovery. - High school diploma or GED. Requirements - Present oneself, both at and outside of work, in a manner keeping with One More Child’s Core Values of Humble, Hungry, Wise, and Called. - Comprehensive understanding and experience in providing direct care and coordinated services to trauma victims specific to CSEC and CSE young adults. - Commitment to vulnerable individuals and families who have experienced trauma. - Demonstrate a solid understanding of child welfare issues to include trauma-informed care best practices and its implementation as well as cultural competency. - Ability to build effective professional working relationships internally and externally. - Ability to solve complex, practical problems and effectively deal with complex variables in situations where limited standardization exists. - Effective oral communication skills. - Ability to maintain confidentiality with victim and agency information. - Computer and systems skills, including experience with Microsoft Word. - Ability to understand and follow oral and written instructions, meet deadlines, and work independently. - Availability to work flexible hours and days based on needs of the victims/survivors. - Ability to provide on-call services with team members for 24/7 and 365 days a year and provide crisis intervention and ongoing support of individuals identified in the region. Spiritual Qualifications - Have had a personal conversion experience with Jesus Christ and been scripturally baptized. - Possess a sense of commitment to ministry through vocation. - Hold a sincere desire to seek God and His kingdom. - Demonstrate personal and devotional habits and practices such as Bible study, prayer, and daily meditation. - Be a member of a New Testament, evangelical church in the local community and attend regularly. - Engage in witness activities as a normal part of life. Physical Demands - While performing the duties of this job, the employee is regularly required to sit and talk or hear. - The employee frequently is required to use hands to finger, handle, or feel. - The employee is occasionally required to walk and reach with hands and arms. - The employee must be able to operate a forklift. - This job requires the ability to work in stressful conditions from time to time and remain focused for extended periods of time. - The ability to lift up to 30 pounds (boxes, documents, and/or equipment) may be required on occasion. Work Environment - Job functions are performed in both normal office environments and in the community. - Employees are not exposed to adverse environmental conditions. Disclaimer This job description is not intended to be an all-inclusive list of the requirements of this position, but to describe the general nature of the job and provide a reasonable representation of its activities. Equal Employment Opportunity Statement One More Child is committed to a workplace environment that encourages growth and respect for all current and prospective employees based upon job-related factors such as their educational background, work experience, and ability to perform the essential functions of a particular job. Clearinghouse In compliance with House Bill 531 (2025), please access the State of Florida's Background Screening Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

• Responsible for assisting in the preparation of pre-audit questionnaires and reports. • Undertaking file selections and file testing. • Review completed pre-audit questionnaires and assess quality of data. • The file reviews are central to evidencing controls within the audit process. • Communicate effectively with both internal and external stakeholders. • Manage time and meet deadlines.