• Responsible for resolving client inquiries and concerns specific to the Billing process. • Will provide high touch service through personalized, hands-on approach to client support that prioritizes direct human interaction, solution focused and building strong relationships with our clients. • Maintain knowledge of billing processes and stay current with any changes or updates to process. • Monitor and respond to email inquiries received via billing email inbox, dedicated billing phone line. • Responsible for ensuring all inquiries that come to billing are appropriately prioritized and responded to according to department guidelines. • Create and maintain streamlined communication practices, so that clients are getting consistent information. • Maintain responsibility for all inquiries while consulting with billing team members and own all follow-up and resolution. • Monitor all inquiries to ensure you escalate timely to leadership and ensure status and progress is relayed to the client if unable to resolve immediately. • Monitor trends and report to Team Lead so that we can focus on the root cause to prevent future issues. • Collect and provide feedback and bring forward process improvements that are focused on client experience. • Will provide back up support to the billing specialist as needed to ensure billing is completed timely.

Role Description Join Our Team as an Answering Service Registered Nurse! At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. Join us in our mission to advance healthcare and improve lives. Job Overview: - Answer incoming calls in a timely manner. - Triage calls using Nurse Triage and excellent customer service, telephone, and communication skills, including tone and accuracy. - Manage calls with "First Call Resolution" in mind. - Collect and document data from patients to provide the best course of action following protocols. - Facilitate care between physicians, hospitals, pharmacies, other specialties of TH, and the patient. - Must obtain and utilize a working knowledge of QGenda, Epic, Cadence, Cisco Phone System, Voalte, and Kronos. - Messages must be complete and thorough, including all nursing/medical advice rendered and routed to the appropriate pool. - Reporting of critical/vital value labs to physicians, call for care instructions, and referral process to ER or use of 911. - Voalte/call physicians for hospital/ER call back requests in a timely manner. - Has the ability to call in Rx's to a pharmacy and place in patient chart for signature from physician after obtaining a telephone order from the physician. - Relay messages to patients from the office and provide a positive experience to whoever is calling after hours. - Patient privacy, confidentiality, and HIPAA are always upheld when entering a patient's chart or providing information on a patient. - Satisfactorily meet department goals and expectations of performance. Qualifications - Associate’s degree in nursing (Required) - 2 - 3 years’ experience in Professional Nursing (Required) - Typing skills - Microsoft Office proficiency - Electronic Medical Charting experience - Phone Skills - Customer Service experience - Registered Nurse - COMPACT (Multi-State) RN- Registered Nurse- State Compact Licensure Requirements - Proactively handles patient complaints and refers to management as needed. - Utilizes downtime by assisting with in-basket messages, projects, or tasks for the department or organization. - Voluntarily takes on ambassador role and helps with orientation training of new hires. - Completes all points of required audit sheet on a consistent basis and maintains an average audit score of 95% or above. - Achieves the goal of minimum utilization of AUX/NOT READY mode during working hours. Goal less than 10% Total timed staffed. - Answers incoming calls working towards "First Call Resolution" with each call. - Adheres to handle time goal average of 6 Mins 30 Sec’s, telephone guidelines such as privacy and PHI review checking name, DOB, phone number, and address and follows Scheduling and Messaging Protocols. - Appropriately triage patient calls utilizing Nurse Triage, accurately documents all nursing/medical advice rendered, accurately documents patient concerns and actions taken on behalf of a patient in the patient's medical record. - Notifies physicians with emergency complaints, referral to ER, and demonstrates competency in clinical care protocols including when to contact 911. Benefits - Comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Working Conditions - Bending - Rarely - Concentrating - Consistently - Continuous Learning - Consistently - Hearing: Conversation - Consistently - Interpersonal Communication - Consistently - Kneeling - Rarely - Lifting Pulling - Rarely - Pushing - Rarely - Reaching - Occasionally - Reading - Consistently - Sitting - Consistently - Standing - Rarely - Stooping - Rarely - Talking - Consistently - Thinking/Reasoning - Consistently - Use of Hands - Consistently - Color Vision - Rarely - Visual Acuity: Far - Consistently - Visual Acuity: Near - Consistently - Walking - Rarely TriHealth SERVE Standards and ALWAYS Behaviors - Serve: ALWAYS… - Welcome everyone by making eye contact, greeting with a smile, and saying "hello". - Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist. - Refrain from using cell phones for personal reasons in public spaces or patient care areas. - Excel: ALWAYS… - Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met. - Offer patients and guests priority when waiting (lines, elevators). - Work on improving quality, safety, and service. - Respect: ALWAYS… - Respect cultural and spiritual differences and honor individual preferences. - Respect everyone’s opinion and contribution, regardless of title/role. - Speak positively about my team members and other departments in front of patients and guests. - Value: ALWAYS… - Value the time of others by striving to be on time, prepared and actively participating. - Pick up trash, ensuring the physical environment is clean and safe. - Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. - Engage: ALWAYS… - Acknowledge wins and frequently thank team members and others for contributions. - Show courtesy and compassion with customers, team members, and the community. Job Keywords - Registered Nurse - Nurse - Answering Service

Role Description The overall purpose of this position is to develop and implement programs and events that build customer relationships and drive IEEE usage and awareness for multiple communities, including librarians, engineers, R&D management, researchers, students, and faculty. The position will share accountability with IEEE sales & marketing management to: - Build relationships with IEEE customers in India, Middle East, Africa, CIS Countries, and Bangladesh, encouraging usage and educating researchers, authors, librarians, and administrators about IEEE publications, the IEEE Xplore Digital Library, authorship, and other IEEE platforms and products. - Incorporate resourcefulness and solutions orientation to manage time and workload, balancing demands and priorities. The position will be remote, based in the Delhi metro area. This position has no direct reports. Specific duties include but are not limited to: - Plan, organize, and lead programs of awareness, training, and customer support using a variety of modalities (online, hybrid, and in-person), supporting IEEE Global Sales in a defined territory. - Develop and implement workshops and events that educate, build customer relationships, and drive IEEE engagement for multiple audiences, including librarians, authors, engineers, students, engineering management, and faculty. - Collaborate with IEEE sales management, Client Services team, and locally based sales representatives to prioritize activities and plan efficient travel itineraries for a region that includes academic, corporate, and government customers. - Support IEEE Open Access by educating administrators and authors on OA workflows and author tools. - Assist with introductions of new IEEE products and platforms. - Support customers in the roll-out of new subscriptions and monitor usage to encourage promotion of new content or platforms. - Report customer feedback to product development and design teams through regular reports and updates to customer request lists. Report issues that interfere with usage or access via regular meetings with product staff. - Create client-specific training and promotional materials, including custom video tutorials, flyers, and user guides. - Monitor emerging trends in library outreach, Open Access, and scholarly communication. - Manage University Partnership Program and events in the territory. Qualifications - Bachelor's degree or equivalent experience from an accredited university or college. - 4-7 years of experience. - Proven track record of fostering strong customer relationships. - Presentation, live demonstration, or interactive training expertise (required). - Library, publishing, marketing, or STM database experience (preferred).

Role Description Η Optimal, για λογαριασμό εταιρείας πελάτη της, ηγέτη στο τομέα των τηλεπικοινωνιών, αναζητά Client Support Specialist. Η θέση αφορά πλήρη απασχόληση πενθήμερης διάρκειας με κυλιόμενες βάρδιες και 100% remote μοντέλο εργασίας. Ως Client Support Specialist, θα έχεις κύριο ρόλο στην άμεση και ποιοτική υποστήριξη εταιρικών πελατών, παρέχοντας λύσεις σε ζητήματα που αφορούν προϊόντα και υπηρεσίες, διασφαλίζοντας την ικανοποίηση και τη θετική εμπειρία κάθε πελάτη. Θα διαχειρίζεσαι εισερχόμενες κλήσεις, θα απαντάς σε ερωτήματα, θα ενεργοποιείς υπηρεσίες και θα υποστηρίζεις τους εταιρικούς πελάτες σε κάθε ανάγκη τους. Τι θα κάνεις στη καθημερινότητά σου: - Επικοινωνία με εταιρικούς πελάτες, κινητής τηλεφωνίας της εταιρείας μέσω εισερχόμενων κλήσεων - Παροχή εξειδικευμένων λύσεων - Ανανεώσεις συμβολαίων - Ενεργοποίηση υπηρεσιών Qualifications - Πολύ καλή γνώση Η/Υ (MS Office, Internet browsers) - Καλή γνώση της αγγλικής γλώσσας (προφορικά και γραπτά) - Εξαιρετικές επικοινωνιακές και διαπραγματευτικές ικανότητες - Ενεργός ακροατής - Προηγούμενη εμπειρία σε τηλεφωνικό κέντρο θα εκτιμηθεί θετικά - Γνώση συστημάτων CRM Benefits - Σταθερός μηνιαίος μισθός - Σύστημα επιβράβευσης μέσω επίτευξης στόχων - Διεξοδικό πρόγραμμα εκπαίδευσης νέων υπαλλήλων - Φιλικό και ευχάριστο εργασιακό περιβάλλον Company Description Από το 2005, η Optimal προσφέρει απαράμιλλες, εξατομικευμένες υπηρεσίες ανθρώπινου δυναμικού σε μεγάλους οργανισμούς. Είμαστε περήφανοι για την παροχή μιας πλατφόρμας επιχειρηματικής υποστήριξης 360° προς τους πελάτες μας μέσω 6 τμημάτων: - Talent Acquisition - HR Strategy & Talent Development - Learning & Development - Workforce Management - Recruiting - Outplacement