Role Description Join Our Team as an Answering Service Registered Nurse! At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. Join us in our mission to advance healthcare and improve lives. Job Overview: - Answer incoming calls in a timely manner. - Triage calls using Nurse Triage and excellent customer service, telephone, and communication skills, including tone and accuracy. - Manage calls with "First Call Resolution" in mind. - Collect and document data from patients to provide the best course of action following protocols. - Facilitate care between physicians, hospitals, pharmacies, other specialties of TH, and the patient. - Must obtain and utilize a working knowledge of QGenda, Epic, Cadence, Cisco Phone System, Voalte, and Kronos. - Messages must be complete and thorough, including all nursing/medical advice rendered and routed to the appropriate pool. - Reporting of critical/vital value labs to physicians, call for care instructions, and referral process to ER or use of 911. - Voalte/call physicians for hospital/ER call back requests in a timely manner. - Has the ability to call in Rx's to a pharmacy and place in patient chart for signature from physician after obtaining a telephone order from the physician. - Relay messages to patients from the office and provide a positive experience to whoever is calling after hours. - Patient privacy, confidentiality, and HIPAA are always upheld when entering a patient's chart or providing information on a patient. - Satisfactorily meet department goals and expectations of performance. Qualifications - Associate’s degree in nursing (Required) - 2 - 3 years’ experience in Professional Nursing (Required) - Typing skills - Microsoft Office proficiency - Electronic Medical Charting experience - Phone Skills - Customer Service experience - Registered Nurse - COMPACT (Multi-State) RN- Registered Nurse- State Compact Licensure Requirements - Proactively handles patient complaints and refers to management as needed. - Utilizes downtime by assisting with in-basket messages, projects, or tasks for the department or organization. - Voluntarily takes on ambassador role and helps with orientation training of new hires. - Completes all points of required audit sheet on a consistent basis and maintains an average audit score of 95% or above. - Achieves the goal of minimum utilization of AUX/NOT READY mode during working hours. Goal less than 10% Total timed staffed. - Answers incoming calls working towards "First Call Resolution" with each call. - Adheres to handle time goal average of 6 Mins 30 Sec’s, telephone guidelines such as privacy and PHI review checking name, DOB, phone number, and address and follows Scheduling and Messaging Protocols. - Appropriately triage patient calls utilizing Nurse Triage, accurately documents all nursing/medical advice rendered, accurately documents patient concerns and actions taken on behalf of a patient in the patient's medical record. - Notifies physicians with emergency complaints, referral to ER, and demonstrates competency in clinical care protocols including when to contact 911. Benefits - Comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Working Conditions - Bending - Rarely - Concentrating - Consistently - Continuous Learning - Consistently - Hearing: Conversation - Consistently - Interpersonal Communication - Consistently - Kneeling - Rarely - Lifting Pulling - Rarely - Pushing - Rarely - Reaching - Occasionally - Reading - Consistently - Sitting - Consistently - Standing - Rarely - Stooping - Rarely - Talking - Consistently - Thinking/Reasoning - Consistently - Use of Hands - Consistently - Color Vision - Rarely - Visual Acuity: Far - Consistently - Visual Acuity: Near - Consistently - Walking - Rarely TriHealth SERVE Standards and ALWAYS Behaviors - Serve: ALWAYS… - Welcome everyone by making eye contact, greeting with a smile, and saying "hello". - Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist. - Refrain from using cell phones for personal reasons in public spaces or patient care areas. - Excel: ALWAYS… - Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met. - Offer patients and guests priority when waiting (lines, elevators). - Work on improving quality, safety, and service. - Respect: ALWAYS… - Respect cultural and spiritual differences and honor individual preferences. - Respect everyone’s opinion and contribution, regardless of title/role. - Speak positively about my team members and other departments in front of patients and guests. - Value: ALWAYS… - Value the time of others by striving to be on time, prepared and actively participating. - Pick up trash, ensuring the physical environment is clean and safe. - Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. - Engage: ALWAYS… - Acknowledge wins and frequently thank team members and others for contributions. - Show courtesy and compassion with customers, team members, and the community. Job Keywords - Registered Nurse - Nurse - Answering Service

Role Description The overall purpose of this position is to develop and implement programs and events that build customer relationships and drive IEEE usage and awareness for multiple communities, including librarians, engineers, R&D management, researchers, students, and faculty. The position will share accountability with IEEE sales & marketing management to: - Build relationships with IEEE customers in India, Middle East, Africa, CIS Countries, and Bangladesh, encouraging usage and educating researchers, authors, librarians, and administrators about IEEE publications, the IEEE Xplore Digital Library, authorship, and other IEEE platforms and products. - Incorporate resourcefulness and solutions orientation to manage time and workload, balancing demands and priorities. The position will be remote, based in the Delhi metro area. This position has no direct reports. Specific duties include but are not limited to: - Plan, organize, and lead programs of awareness, training, and customer support using a variety of modalities (online, hybrid, and in-person), supporting IEEE Global Sales in a defined territory. - Develop and implement workshops and events that educate, build customer relationships, and drive IEEE engagement for multiple audiences, including librarians, authors, engineers, students, engineering management, and faculty. - Collaborate with IEEE sales management, Client Services team, and locally based sales representatives to prioritize activities and plan efficient travel itineraries for a region that includes academic, corporate, and government customers. - Support IEEE Open Access by educating administrators and authors on OA workflows and author tools. - Assist with introductions of new IEEE products and platforms. - Support customers in the roll-out of new subscriptions and monitor usage to encourage promotion of new content or platforms. - Report customer feedback to product development and design teams through regular reports and updates to customer request lists. Report issues that interfere with usage or access via regular meetings with product staff. - Create client-specific training and promotional materials, including custom video tutorials, flyers, and user guides. - Monitor emerging trends in library outreach, Open Access, and scholarly communication. - Manage University Partnership Program and events in the territory. Qualifications - Bachelor's degree or equivalent experience from an accredited university or college. - 4-7 years of experience. - Proven track record of fostering strong customer relationships. - Presentation, live demonstration, or interactive training expertise (required). - Library, publishing, marketing, or STM database experience (preferred).

Role Description Η Optimal, για λογαριασμό εταιρείας πελάτη της, ηγέτη στο τομέα των τηλεπικοινωνιών, αναζητά Client Support Specialist. Η θέση αφορά πλήρη απασχόληση πενθήμερης διάρκειας με κυλιόμενες βάρδιες και 100% remote μοντέλο εργασίας. Ως Client Support Specialist, θα έχεις κύριο ρόλο στην άμεση και ποιοτική υποστήριξη εταιρικών πελατών, παρέχοντας λύσεις σε ζητήματα που αφορούν προϊόντα και υπηρεσίες, διασφαλίζοντας την ικανοποίηση και τη θετική εμπειρία κάθε πελάτη. Θα διαχειρίζεσαι εισερχόμενες κλήσεις, θα απαντάς σε ερωτήματα, θα ενεργοποιείς υπηρεσίες και θα υποστηρίζεις τους εταιρικούς πελάτες σε κάθε ανάγκη τους. Τι θα κάνεις στη καθημερινότητά σου: - Επικοινωνία με εταιρικούς πελάτες, κινητής τηλεφωνίας της εταιρείας μέσω εισερχόμενων κλήσεων - Παροχή εξειδικευμένων λύσεων - Ανανεώσεις συμβολαίων - Ενεργοποίηση υπηρεσιών Qualifications - Πολύ καλή γνώση Η/Υ (MS Office, Internet browsers) - Καλή γνώση της αγγλικής γλώσσας (προφορικά και γραπτά) - Εξαιρετικές επικοινωνιακές και διαπραγματευτικές ικανότητες - Ενεργός ακροατής - Προηγούμενη εμπειρία σε τηλεφωνικό κέντρο θα εκτιμηθεί θετικά - Γνώση συστημάτων CRM Benefits - Σταθερός μηνιαίος μισθός - Σύστημα επιβράβευσης μέσω επίτευξης στόχων - Διεξοδικό πρόγραμμα εκπαίδευσης νέων υπαλλήλων - Φιλικό και ευχάριστο εργασιακό περιβάλλον Company Description Από το 2005, η Optimal προσφέρει απαράμιλλες, εξατομικευμένες υπηρεσίες ανθρώπινου δυναμικού σε μεγάλους οργανισμούς. Είμαστε περήφανοι για την παροχή μιας πλατφόρμας επιχειρηματικής υποστήριξης 360° προς τους πελάτες μας μέσω 6 τμημάτων: - Talent Acquisition - HR Strategy & Talent Development - Learning & Development - Workforce Management - Recruiting - Outplacement

Job Title: Executive, Client Services Job Description: Work Location: Farringdon, London (Hybrid) Start Date: ASAP Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators. We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable. With hubs in London, Berlin, New York, and Los Angeles, our reach is global. In London, we proudly collaborate with clients such as Diageo, eBay, Nike, Oatly, Skyscanner, Twinings, Uber, Vodafone, and many more. Learn more: https://www.whalar.com/ About the role: The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with. We’re looking for an Executive to help bring creator-led campaigns to life from start to finish. In this role, you’ll work directly with creators and brands - sourcing talent, guiding creative, managing content, and keeping campaigns running smoothly. If you’re obsessed with social trends, love working with creators, and want to be at the heart of the creator economy, this role is for you. Here’s what you’ll do day-to-day: - Creator Sourcing: Find and vet standout creators across Instagram, TikTok, YouTube, Snapchat, Facebook, and emerging platforms - digging into their style, audience, and analytics to identify the perfect campaign fits. - Creator Management: Build strong relationships with creators throughout the campaign cycle. Support outreach, negotiations, onboarding, briefing, creative reviews, content approvals, scheduling, feedback loops, and occasional product logistics. - Creative Briefing: Develop and deliver creator briefs that spark ideas and guide content direction. Lead day-to-day communications to ensure creators are aligned and supported from concept to final delivery. - Content Review & Quality Control: Be the first reviewer of all creator content - checking for ASA/IP compliance, brand alignment, accuracy, and overall quality. Share feedback quickly and clearly to keep everything on track. - Content Scheduling & Monitoring: Build and maintain detailed posting schedules. Monitor live content to ensure accuracy and flag any unexpected issues or negative sentiment. - Campaign Performance: Partner with your Manager to drive campaign success. Update trackers consistently, manage timelines and budgets, capture performance data, and help prepare wrap reports. - Cultural Pulse: Stay plugged into the creator world - spotting trends, rising talent, new formats, and platform shifts - and share insights that keep the team ahead of what’s next. Here’s what we’re looking for: - 1+ years of experience in the creator or influencer space (agency, talent, brand, platform - anywhere you’ve gotten your hands dirty). - A genuine love for social media and creators - you know the platforms, the trends, and the people shaping culture. - Detail-driven with strong organizational and communication skills - you keep things tight, clear, and on time. - A curious, creative thinker who’s not afraid to try new things and bring new ideas to the table. - Someone who thrives in collaborative, flexible, fast-moving environments - where scrappiness > hierarchy and experimentation > “how it’s always been done. - Demonstrates creative excellence through innovative thinking, strong taste, and the ability to translate ideas into high-impact work. - Brings a sharp eye for detail and storytelling, consistently delivering thoughtful, original, and polished outputs. - Experience using AI tools to speed up workflows, spark creativity, gather insights, or level up productivity. Based in Farringdon, London, we embrace a flexible hybrid model. We ask our team to work from the office two to three days a week, with Tuesday and Thursday serving as our "anchor days." These days are dedicated to collaborating in person and celebrating Whalar’s vibrant culture together Our values: At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. The perks: Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs. - Private medical insurance - Health cash plan - 25 days of PTO + Sick days + Winter break - Private pension scheme - Monthly phone/internet reimbursement - Professional development stipend - New joiner's Home office allowance - Enhanced maternity (up to 22 weeks) / paternity (up 16 weeks) leave - Reduced fee gym membership (next to office location) - Life Assurance - Workplace Nursery Scheme - Volunteer days - Social programs