Job Title: Executive, Client Services Job Description: Work Location: Farringdon, London (Hybrid) Start Date: ASAP Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators. We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable. With hubs in London, Berlin, New York, and Los Angeles, our reach is global. In London, we proudly collaborate with clients such as Diageo, eBay, Nike, Oatly, Skyscanner, Twinings, Uber, Vodafone, and many more. Learn more: https://www.whalar.com/ About the role: The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with. We’re looking for an Executive to help bring creator-led campaigns to life from start to finish. In this role, you’ll work directly with creators and brands - sourcing talent, guiding creative, managing content, and keeping campaigns running smoothly. If you’re obsessed with social trends, love working with creators, and want to be at the heart of the creator economy, this role is for you. Here’s what you’ll do day-to-day: - Creator Sourcing: Find and vet standout creators across Instagram, TikTok, YouTube, Snapchat, Facebook, and emerging platforms - digging into their style, audience, and analytics to identify the perfect campaign fits. - Creator Management: Build strong relationships with creators throughout the campaign cycle. Support outreach, negotiations, onboarding, briefing, creative reviews, content approvals, scheduling, feedback loops, and occasional product logistics. - Creative Briefing: Develop and deliver creator briefs that spark ideas and guide content direction. Lead day-to-day communications to ensure creators are aligned and supported from concept to final delivery. - Content Review & Quality Control: Be the first reviewer of all creator content - checking for ASA/IP compliance, brand alignment, accuracy, and overall quality. Share feedback quickly and clearly to keep everything on track. - Content Scheduling & Monitoring: Build and maintain detailed posting schedules. Monitor live content to ensure accuracy and flag any unexpected issues or negative sentiment. - Campaign Performance: Partner with your Manager to drive campaign success. Update trackers consistently, manage timelines and budgets, capture performance data, and help prepare wrap reports. - Cultural Pulse: Stay plugged into the creator world - spotting trends, rising talent, new formats, and platform shifts - and share insights that keep the team ahead of what’s next. Here’s what we’re looking for: - 1+ years of experience in the creator or influencer space (agency, talent, brand, platform - anywhere you’ve gotten your hands dirty). - A genuine love for social media and creators - you know the platforms, the trends, and the people shaping culture. - Detail-driven with strong organizational and communication skills - you keep things tight, clear, and on time. - A curious, creative thinker who’s not afraid to try new things and bring new ideas to the table. - Someone who thrives in collaborative, flexible, fast-moving environments - where scrappiness > hierarchy and experimentation > “how it’s always been done. - Demonstrates creative excellence through innovative thinking, strong taste, and the ability to translate ideas into high-impact work. - Brings a sharp eye for detail and storytelling, consistently delivering thoughtful, original, and polished outputs. - Experience using AI tools to speed up workflows, spark creativity, gather insights, or level up productivity. Based in Farringdon, London, we embrace a flexible hybrid model. We ask our team to work from the office two to three days a week, with Tuesday and Thursday serving as our "anchor days." These days are dedicated to collaborating in person and celebrating Whalar’s vibrant culture together Our values: At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. The perks: Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs. - Private medical insurance - Health cash plan - 25 days of PTO + Sick days + Winter break - Private pension scheme - Monthly phone/internet reimbursement - Professional development stipend - New joiner's Home office allowance - Enhanced maternity (up to 22 weeks) / paternity (up 16 weeks) leave - Reduced fee gym membership (next to office location) - Life Assurance - Workplace Nursery Scheme - Volunteer days - Social programs

Role Description At Equitable, our Client Care Representatives are subject matter experts and can quickly answer questions and resolve different problems for our clients. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling! Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization. Join one of the region’s top employers and be part of something that truly makes a difference. - You will work from your home office 100% of the time. - You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. - Sales related roles may be required to travel based on the assignment. The Client Care Representatives are our brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices). You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries. Qualifications - Fluency in both Mandarin and/or Cantonese and English is required for this position, including the ability to speak, read, and write proficiently in both languages. - Previous experience in a phone-based client care/service role is required. - Previous experience in an insurance company or investment knowledge is an asset. - Superior interpersonal skills to manage relationships with internal and external clients. - Excellent listening skills to facilitate positive outcomes with inquiries and irate callers. - Ability to handle high stress levels in a fast-paced production environment. - Excellent verbal and written communication skills. Requirements - Reports To: Supervisor, Client Care Centre - Department: Individual Wealth - Term: Permanent Full-Time - Location: British Columbia - Schedule: 11:30AM ET to 7:30PM ET - Start Date: August 31, 2026 (please note: a six-week training program will be required upon completion of our Equitable Orientation program). - This position is open and we are excited to find the right person to join our team. - As part of the recruitment process, you will need to go through background screening, as per our company policy. Benefits - Career Growth: Regular learning sessions and development opportunities. - Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching. - Time Away: Competitive vacation plus one paid volunteer day each year. - Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach.

Role Description Our company is growing our remote team, and in this role, you will serve as concierge to coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services for clients. This opportunity is an ideal fit for candidates who can multitask, are organized, communicate clearly and effectively, and are comfortable working independently in a remote setting while staying connected with a collaborative team. - Support clients by organizing and coordinating customized service arrangements - Research available options to match client needs and preferences - Secure and verify reservations to ensure details are accurate - Maintain professional communication - Assist with schedule updates, adjustments, and general service inquiries - Keep client information and documentation organized and up to date Qualifications - Authorized to work in the United States, United Kingdom, Mexico, Australia, Latin America, or Spain - Must be at least 18 years old - Strong written and verbal communication skills in English - Reliable internet access and smartphone (computer is also highly recommended) Benefits - Fully remote - Flexible schedule - Ongoing training and learning resources - Supportive team culture Company Description

Role Description The Director of Client Services will build new relationships with enterprise employers in the employee benefits space, driving new opportunities and converting prospects into long‑term clients. This role requires a seasoned sales leader who understands benefits consulting and can grow our employer client base through trusted guidance and proactive engagement. This is a Remote position available in the United States, with a heavy preference for someone located in the Pacific Time Zone, Mountain Time Zone, or Central Time Zone. Responsibilities: - Develop and manage a geographic sales territory or portfolio of accounts. - Secure new business with enterprise accounts in the employee benefits space to attain individual sales goals and team/business unit growth objectives. - Develop a detailed Annual Territory Account Plan and manage to it consistently and effectively throughout the year, making necessary and continuous strategic adjustments and updates. - Proactively identify and contact prospects to develop a substantial new business pipeline, and close business. - Create urgency and interest in purchasing decisions through senior-level engagement at prospect accounts. - Effectively manage the process of developing financial proposals, presentation materials, business case information, and other supporting collateral during the selling cycle. - Provide leadership and direction to the sales pursuit team and supporting resources in consulting, account management, and other functions. Qualifications - Bachelor's Degree or Associate’s degree. - 7 years of relevant sales experience selling to seasoned executives in large organizations. - Sales experience in company-wide employee benefits, with experience working with benefits consultants as a plus. - Strong outbound prospecting skills. - Strong written and verbal communication skills. - Exceptional decision-making, prioritization, problem-solving, and time management skills required. - Working learner solution and Salesforce experience. - The ability to work remotely in the Western, Mountain, or Central regions in the United States. - Ability to travel 25% of the time. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. - Up to 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; 120 hours of vacation time per year based on full-time schedule. Compensation The annual salary for this position is between $128,000 – $157,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for bonus, commission bonus, and RSUs. Deadline to Apply This posting is anticipated to remain open until 7/17/2026.