• Product Design across the full Jeeves platform, from mobile to desktop, with a focus on core flows • Own projects end to end: framing, exploring, shipping with engineering, and measuring outcomes • Elevate the craft and consistency of the core product experience — identify UX debt and drive a plan to pay it down • Promote the product vision through design exploration, documentation, and presentations to leadership • Use AI tools to test more directions faster without sacrificing craft • Apply payments and fintech domain expertise for real-world financial complexity including AI-powered product experiences • Use and extend Jeeves’s existing design system and standards • Identify gaps and inconsistencies across product surfaces and drive systematic fixes • Establish design principles and patterns for AI-driven features • Plan and run research including recruiting participants • Use AI to accelerate research synthesis and validate design decisions with customers • Partner with product managers, engineers, UX researchers, and product marketers • Create and collaborate on the product vision with core product leadership • Influence design practices and operations within a distributed team • Participate in cross-functional interviews and help raise the design bar in hiring.

• Design across the full Jeeves platform, from mobile to desktop, with a focus on our core card, payments, and spend management flows • Own projects end to end: framing the problem, exploring solutions, shipping with engineering, and measuring outcomes • Elevate the craft and consistency of the core product experience — identify UX debt and drive a plan to pay it down • Promote the product vision through design exploration, documentation, and presentations to leadership • Use AI tools throughout your workflow — generative exploration, AI prototyping, and LLM-assisted copy and documentation — to test more directions faster without sacrificing craft • Apply payments and fintech domain expertise to design for real-world financial complexity, including AI-powered product experiences within Jeeves (intelligent expense review, automation, insights) • Use and extend Jeeves’s existing design system and standards • Identify gaps and inconsistencies across product surfaces — using AI tooling to audit at scale — and drive systematic fixes • Establish design principles and patterns that other designers and engineers can build on, including patterns for AI-driven features (confidence, explainability, human review) • Plan and run your own research — including personally recruiting participants when needed • Use AI to accelerate research synthesis and analysis — while keeping human judgment on what customers actually need • Validate design decisions with customers before and after shipping • Advocate the customer perspective across Jeeves, grounded in evidence • Partner daily with product managers, engineers, UX researchers, and product marketers • Create and collaborate on the product vision with core product leadership, reporting directly into it • Influence design practices and team operations within a distributed, global team — including how the design team adopts AI in its workflows • Participate in cross-functional interviews and help raise the design bar in hiring

• Design across the full Jeeves platform, from mobile to desktop, with a focus on our core card, payments, and spend management flows • Own projects end to end: framing the problem, exploring solutions, shipping with engineering, and measuring outcomes • Elevate the craft and consistency of the core product experience — identify UX debt and drive a plan to pay it down • Promote the product vision through design exploration, documentation, and presentations to leadership • Use AI tools throughout your workflow — generative exploration, AI prototyping, and LLM-assisted copy and documentation — to test more directions faster without sacrificing craft • Apply payments and fintech domain expertise to design for real-world financial complexity, including AI-powered product experiences within Jeeves (intelligent expense review, automation, insights) • Use and extend Jeeves’s existing design system and standards • Identify gaps and inconsistencies across product surfaces — using AI tooling to audit at scale — and drive systematic fixes • Establish design principles and patterns that other designers and engineers can build on, including patterns for AI-driven features (confidence, explainability, human review) • Plan and run your own research — including personally recruiting participants when needed • Use AI to accelerate research synthesis and analysis — while keeping human judgment on what customers actually need • Validate design decisions with customers before and after shipping • Advocate the customer perspective across Jeeves, grounded in evidence • Partner daily with product managers, engineers, UX researchers, and product marketers • Create and collaborate on the product vision with core product leadership, reporting directly into it • Influence design practices and team operations within a distributed, global team — including how the design team adopts AI in its workflows • Participate in cross-functional interviews and help raise the design bar in hiring

Role Description The Senior Learning Experience Designer serves as the educational design strategist for the Center for Academic & Research Excellence (CARE), leading the design, development, implementation, and evaluation of innovative faculty learning experiences that support teaching excellence, scholarship, continuing professional development, and institutional strategic initiatives. This role partners with faculty, academic leaders, and subject matter experts to transform learning needs into engaging, technology-enabled educational solutions. - Leads discovery activities, including learning needs assessments, performance analyses, stakeholder consultations, and educational planning. - Designs, develops, implements, and evaluates faculty learning experiences, including workshops, institutes, Communities of Practice, stackable microcredentials, continuing professional development activities, and online learning. - Partners with faculty, academic leaders, and subject matter experts to design evidence-based learning solutions aligned with institutional priorities. - Builds engaging courses and digital learning experiences within Canvas and other learning technologies using evidence-based instructional design principles. - Develops facilitator guides, participant workbooks, learner manuals, templates, toolkits, multimedia assets, storyboards, assessments, and implementation resources. - Applies expertise in adult learning theory, Universal Design for Learning (UDL), accessibility standards, and inclusive educational practices. - Serves as the educational technology and multimedia specialist, leveraging various instructional tools to create engaging learning experiences. - Designs prototypes, pilots innovative educational solutions, and recommends emerging technologies that improve learner engagement and organizational effectiveness. - Coaches faculty subject matter experts and mentors learning design partners throughout the educational design process. - Supports accreditation, continuing professional development, scholarship initiatives, and educational quality improvement through planning, evaluation, documentation, and reporting. - Analyzes learner data, learning analytics, and evaluation results to continuously improve educational effectiveness. - Manages multiple strategic projects while ensuring quality, timelines, stakeholder engagement, and successful implementation. Qualifications - Master's degree in Instructional Design, Instructional Technology, Learning Sciences, Educational Technology, Adult Education, Curriculum & Instruction, Organizational Learning, or related field - Required - Doctoral degree (PhD or EdD) in Instructional Design, Instructional Technology, Learning Sciences, Educational Leadership, Curriculum & Instruction, Adult Education, or related discipline - Preferred - Association for Talent Development (ATD) credential (APTD or CPTD) - Required - Instructure Canvas Certifications - Required - Canvas Certified Technical Administrator - Preferred - Universal Design for Learning (UDL) training/certification - Preferred - IAAP or WCAG accessibility certification - Preferred - AI, instructional technology, or learning analytics certifications - Preferred Requirements - 7+ years learning experience design, instructional design, faculty development, organizational learning, or professional development - Required - 5+ years higher education experience - Required - Experience designing faculty learning programs and stackable microcredentials - Preferred - Experience teaching in higher education - Preferred - Experience supporting accredited continuing professional development or professional credentialing - Preferred - Experience serving as a Canvas or LMS administrator - Preferred - Expertise in learning experience design and instructional design methodologies. - Knowledge of adult learning theory, andragogy, assessment design, curriculum development, and educational evaluation. - Ability to conduct learning needs assessments, performance analyses, and gap analyses. - Expertise designing competency-based, self-paced, instructor-led, hybrid, and online learning experiences. - Advanced proficiency with Canvas LMS and enterprise learning technologies. - Experience developing multimedia learning assets using various technologies. - AI literacy with demonstrated ability to leverage generative AI tools to improve learning design, workflow efficiency, and learner engagement. - Knowledge of accessibility standards (ADA, WCAG) and Universal Design for Learning (UDL). - Strong project management, facilitation, communication, relationship-building, and stakeholder engagement skills. - Ability to manage multiple concurrent projects in a fast-paced environment. - Demonstrated ability to influence without authority and build collaborative partnerships across academic and administrative units. - Strong analytical, organizational, and continuous improvement skills. Benefits - Health, dental, vision, life and disability insurance - 401k Retirement Program + 6% employer match - Participation in Covista’s Flexible Time Off (FTO) Policy - 12 Paid Holidays