Role Description Under the supervision of a licensed pharmacist, this role supports high-quality, compassionate patient care while adapting to the dynamic healthcare environment. Responsibilities include: - Obtaining and reviewing post-discharge medical records - Navigating multiple electronic medical record systems (EMRs) - Analyzing clinical documents such as labs, history & physicals, provider notes, and discharge summaries - Conducting outreaches to members to update medication lists - Coordinating with providers to confirm care relationships - Following up on clinical recommendations - Identifying medication discrepancies - Reviewing prescription claims data - Preparing detailed reports for pharmacist reviews - Collaborating across care teams to support coordination efforts - Working independently in a fast-paced, evolving setting If you reside near Dapper, UT, you will enjoy the flexibility to telecommute as you take on some tough challenges. Qualifications - High School Diploma/GED - Current, clear, and unrestricted Pharmacy Technician licensure in Utah - Possess a National Certification (PTCB) - 2+ years of experience in pharmacy roles - Intermediate level of proficiency in the Microsoft Office suite, including Outlook, Teams, and Excel Requirements - Retail pharmacy experience (preferred) - Experience with EMRs (preferred) Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Grow the number of new patients filling at a Shields Health System partner pharmacy. • Work towards building the fundamental elements to move this role into a synthetic P&L (i.e. ability to accurately track costs, track revenue, and track margin associated with this programs activities). • Motivate, lead, and inspire direct reports and key stakeholders. • Identify new methods to bring patients on to Shields Service (to include, but not limited to expanding current waterfall strategy, direct campaigns, new payor access, new drug access, MSOT opportunities, PA/FA renewal opportunities, QA, new clinic launches). • Partner with supervisors to monitor and review performance KPIs across assigned portfolio, supporting achievement of enrollment, engagement, refill QA, and productivity targets. • Provide coaching and guidance to supervisors to support team performance and professional development. • Continue to build out a full program that quickly launches into new Health System opportunities. • Ability to solve problems and navigate challenging business problems. • Partner with business analytics team to build out necessary analytics dashboards and reporting. • Partner with TRX team to build out necessary functionality to successfully manage the business operations. • Ensure every team member follows compliance standards and that these standards are carefully and actively monitored. • Employ creative strategies to constantly improve and iterate on patient engagement approach, including A/B testing to continuously improve patient messaging, value proposition highlighting, and overall call structure. • Collaborate with in-clinic resources, regional managers, and directors to optimize process, systems, messaging, and alignment strategies. • Ability to craft compelling messages that share the Shields value story and engage patients through outbound calling programs. • Lead by example and demonstrate our core values. Foster and maintain a respectful, hardworking, winning culture. • Protect Shields values by keeping information confidential.

• Provide strategic and operational leadership for outpatient Pharmacy Informatics services • Oversee Epic Care Ambulatory, Epic Willow Ambulatory, Epic Beacon, and related technology platforms • Lead workflow optimization and enhancement requests • Partner with Pharmacy Operations, IT, and clinical leaders to improve system performance • Drive governance, change management, and standardization efforts for outpatient pharmacy services

• The Pharmacy Manager – Clinical Informatics provides operational and strategic leadership for enterprise Pharmacy Informatics services across Cleveland Clinic's U.S. and London locations • This role oversees medication order workflows, clinical decision support, smart pump integration, and enterprise medication-use technology. • Responsibilities include directing system optimization, troubleshooting, end-user support, and strategic informatics initiatives • Drive governance, change management, issue resolution, and technology innovation for medication management across the enterprise