Elevating Specialty Pharmacy
Pharmacy Technician Outreach Manager
Location
United States
Posted
8 days ago
Salary
0
Seniority
Senior
Job Description
Pharmacy Technician Outreach Manager
Shields Health Solutions
• Grow the number of new patients filling at a Shields Health System partner pharmacy. • Work towards building the fundamental elements to move this role into a synthetic P&L (i.e. ability to accurately track costs, track revenue, and track margin associated with this programs activities). • Motivate, lead, and inspire direct reports and key stakeholders. • Identify new methods to bring patients on to Shields Service (to include, but not limited to expanding current waterfall strategy, direct campaigns, new payor access, new drug access, MSOT opportunities, PA/FA renewal opportunities, QA, new clinic launches). • Partner with supervisors to monitor and review performance KPIs across assigned portfolio, supporting achievement of enrollment, engagement, refill QA, and productivity targets. • Provide coaching and guidance to supervisors to support team performance and professional development. • Continue to build out a full program that quickly launches into new Health System opportunities. • Ability to solve problems and navigate challenging business problems. • Partner with business analytics team to build out necessary analytics dashboards and reporting. • Partner with TRX team to build out necessary functionality to successfully manage the business operations. • Ensure every team member follows compliance standards and that these standards are carefully and actively monitored. • Employ creative strategies to constantly improve and iterate on patient engagement approach, including A/B testing to continuously improve patient messaging, value proposition highlighting, and overall call structure. • Collaborate with in-clinic resources, regional managers, and directors to optimize process, systems, messaging, and alignment strategies. • Ability to craft compelling messages that share the Shields value story and engage patients through outbound calling programs. • Lead by example and demonstrate our core values. Foster and maintain a respectful, hardworking, winning culture. • Protect Shields values by keeping information confidential.
Job Requirements
- Bachelor’s degree in business related field or equivalent experience preferred.
- Pharmacy Technician Certification (PTCB or ExCPT) required.
- 3+ years of progressive people leadership experience (or equivalent leadership depth demonstrated through performance outcomes).
- Previous patient facing and/or patient engagement experience preferred.
- Specialty pharmacy or patient outreach experience preferred.
- Healthcare operations experience.
- Demonstrated experience coaching teams to measurable performance outcomes.
- Multi-site or regional oversight experience preferred.
- Experience leading cross-functional initiatives or mentoring emerging leaders preferred.
- Excellent written and spoken English.
Benefits
- National Pharmacy Technician Certification REQUIRED.
- up to 25% travel required.
- Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms.
- Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
- Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Related Guides
Related Categories
Related Job Pages
More Pharmacist Jobs
Pharmacy Manager – Outpatient Informatics
Cleveland ClinicYour source for health news, tips and information from one of the nation’s top hospitals.
• Provide strategic and operational leadership for outpatient Pharmacy Informatics services • Oversee Epic Care Ambulatory, Epic Willow Ambulatory, Epic Beacon, and related technology platforms • Lead workflow optimization and enhancement requests • Partner with Pharmacy Operations, IT, and clinical leaders to improve system performance • Drive governance, change management, and standardization efforts for outpatient pharmacy services
Pharmacy Manager – Clinical Informatics
Cleveland ClinicYour source for health news, tips and information from one of the nation’s top hospitals.
• The Pharmacy Manager – Clinical Informatics provides operational and strategic leadership for enterprise Pharmacy Informatics services across Cleveland Clinic's U.S. and London locations • This role oversees medication order workflows, clinical decision support, smart pump integration, and enterprise medication-use technology. • Responsibilities include directing system optimization, troubleshooting, end-user support, and strategic informatics initiatives • Drive governance, change management, issue resolution, and technology innovation for medication management across the enterprise
• Coordinate and process medication refills, including data entry and claim adjudication • Place outbound refill calls and assist patients through the refill request • Respond to and resolve inbound patient and provider inquiries • Clarify prescription orders with pharmacists or clinical staff • Maintain and update patient and prescription data in software systems • Spot trends, recommend improvements, and support process-improvement initiatives • Partner with cross-functional teams to deliver a seamless patient experience • Maintain confidentiality and uphold high-quality service standards
Pharmacy Manager
WaymarkThe breakthrough AI production platform that allows anyone to create compelling commercials and spec spots in minutes.
• Provide telephonic and/or video and/or SMS-based outreach, engagement, and education of vulnerable patients in the Medicaid program in California. • Work with a multidisciplinary team to provide care management services that ‘wrap around’ primary care provider practices; team members include Community Health Workers, Care Coordinators, and Behavioral Health Therapists. • Support patients and providers around transitions of care. • Provide clinical services that support day-to-day operations and safe practices of the program. • Participate in QI activities to assure quality, cost-effectiveness, and ROI. • Utilize analytics dashboards that help you proactively outreach patients who receive medication and/or equipment rejections, admissions/readmissions, or who may benefit from medication adherence counseling. • Lead and mentor pharmacists and/or pharmacy technicians.
