• Own the delivery system across the business — intake, coordination, visibility, prioritisation support and escalation. • Accountable for the integrity of the delivery system and surfacing risk early and clearly. • Intake process integrity — ensuring every project enters with a clear, complete brief and named owner. • Maintaining a clean interface with different departments within the organisation, ensuring fast alignment and efficient delivery. • Actively coordinating the highest-priority projects hands-on, while ensuring the rest run correctly through the framework via their owners. • Refining the delivery framework and ClickUp workspace as real use exposes what needs to change.

Role Description Como Gerente de Processos de Operações de TI Júnior, você apoiará a adoção e implementação de processos, práticas e tecnologias voltados ao aumento da eficiência das operações de TI na Softtek. Atuará no suporte ao alinhamento das práticas de gerenciamento de serviços de TI (ITSM), com foco na excelência do atendimento ao cliente, além de contribuir para iniciativas de melhoria contínua. - Apoiar a implementação das práticas do ITIL, contribuindo para a melhoria das operações de TI. - Utilizar Microsoft Excel e PowerPoint para análise de dados e elaboração de apresentações. - Dar suporte à execução dos processos de ITSM, utilizando ServiceNow e outras ferramentas relacionadas. - Colaborar com profissionais mais experientes na revisão, documentação e otimização de processos existentes. - Prestar atendimento de qualidade aos clientes internos e externos, garantindo excelência no suporte. - Demonstração de postura proativa e agilidade na identificação e resolução de problemas do dia a dia. Qualifications - Ensino superior completo ou em andamento em áreas correlatas à Tecnologia da Informação, Engenharia, Administração ou afins. - Conhecimento intermediário em Microsoft Excel. - Conhecimento em ITIL, PowerPoint e ferramentas de ITSM, preferencialmente ServiceNow. Location Barueri, São Paulo, Brasil Experience Level Júnior Work Model Remoto

• Lead the delivery of strategic customer projects. • Act as the primary point of contact for customers. • Ensure successful project execution from initiation through completion. • Manage multiple projects simultaneously in an international environment. • Collaborate with teams across different countries. • Coordinate resources, manage risks and dependencies, and monitor project progress. • Maintain strong customer relationships.

• Lead annual budget planning and monitoring for complex, value‑based fee arrangements, ensuring real‑time visibility into financial performance. • Act as primary financial partner to Partners and client stakeholders on budget planning, spend optimization, and fee arrangements. • Develop, manage, and report on multi‑jurisdictional matter budgets in coordination with the Global Billing Coordinator, ensuring compliance with client OCGs. • Manage the end‑to‑end project lifecycle for large, cross‑border client programs across 50+ countries, with clear governance and reporting. • Coordinate multi‑disciplinary teams (internal lawyers, local counsel, ALSPs, technology) across time zones and workstreams. • Proactively identify and mitigate project risks, scheduling conflicts, and resourcing gaps. • Support client relationship management through regular reporting, governance meetings, and preparation of materials for partner and executive forums. • Prepare communications and presentations to leadership with excellent strategic analysis and insights. • Identify, implement, and embed AI‑powered and legal technology tools to improve efficiency, quality, and matter management.