• Act as the primary operations support for the creative and marketing team, assisting with day-to-day operational tasks whenever required • Serve as the bridge between internal teams and external production houses, ensuring smooth communication and timely execution • Coordinate with external scriptwriters and internal stakeholders to ensure scripts move seamlessly through the production pipeline • Track deliverables, follow up with stakeholders, and proactively escalate any blockers or delays. • Ensure end-to-end operational coordination so that creative production, approvals, and execution happen without bottlenecks • Support ad production and campaign operations by handling operational tasks as required and ensuring all processes run efficiently • Maintain clear communication across teams and ensure ownership until issues are resolved

Role Description At Factbird, we help manufacturers understand what is really happening on the shop floor so they can improve performance, reduce losses, and make better decisions faster. Our platform turns live production data into practical operational insight — but technology only creates value when people on the floor trust it, use it, and act on it. This role is for someone who has already worked in manufacturing and knows what it means when a line underperforms, when downtime becomes normal, or when teams are measuring activity instead of outcomes. You might come from continuous improvement, operational excellence, plant operations, or manufacturing transformation. What matters most is that you can connect operational reality to measurable business value. You will work across Benelux with account executives, customer teams, and manufacturing stakeholders to: - Assess opportunities - Shape value cases - Support trial success - Help customers adopt Factbird in a way that delivers visible operational impact This role gives you the chance to take the operational-improvement experience you have built in manufacturing and apply it across a wider set of plants, teams, and challenges. Instead of improving one site at a time, you will help multiple manufacturers understand where performance is leaking, where value is hidden, and how better operational visibility can drive better decisions. It is a strong fit for someone who wants to stay close to manufacturing, stay close to real operational problems, and have broader influence without moving into a purely internal leadership or purely commercial role. Full-time, remote, based in the Netherlands, with travel across Benelux. Travel can be up to 75% during peak periods. Qualifications - 5+ years of experience in manufacturing operations, continuous improvement, operational excellence, operations consulting, or a closely related environment. - Strong understanding of OEE, downtime, throughput, quality, and operational KPIs. - Hands-on experience with Lean, Six Sigma, TPM, or similar improvement methods. - Ability to build and defend a practical business case for operational change. - Confidence working with operators, supervisors, CI leads, plant managers, and senior stakeholders. - Comfort with digital tools, dashboards, analytics, MES-adjacent systems, or industrial software. - Fluency in Dutch and English — written and spoken — is required. - Willingness to travel across Benelux. Requirements - Work directly with prospective and existing manufacturing customers to understand operational challenges on the shop floor. - Lead on-site and remote operational assessments focused on line performance, downtime, throughput, quality, and improvement potential. - Translate plant-level observations into a clear operational and financial value story. - Build practical business cases, including ROI, payback, and operational impact. - Partner with account executives to shape customer conversations and reduce deal risk through credible operational insight. - Support pilot and trial programs to help customers move from interest to adoption. - Coach customer teams on how to use Factbird in a way that creates real value, not just more reporting. - Build trusted relationships with stakeholders ranging from operators and CI leads to plant managers and senior decision-makers. - Act as the bridge between customer needs, operational reality, and internal commercial and customer teams. - Bring manufacturing best practices and operational-improvement thinking into how Factbird works with customers across the region. Benefits - Flexible working hours — we trust you to manage your time. - Competitive salary — compensation that reflects your skills, experience, and impact. - Internet reimbursement — stay connected wherever you choose to work from. - Thoughtful, human onboarding — step-by-step support from day one. - Individual Development Plan conversations — bi-yearly career development aligned to your ambitions. - Company-wide kickoffs & team days — we come together regularly across teams and regions. - A global, inclusive culture — diverse backgrounds and perspectives, actively celebrated.

• Guide prospective patients through onboarding — from initial inquiry through appointment booking • Deliver a seamless, trustworthy intake experience • Conduct virtual patient consultations • Accurately document patient information • Coordinate scheduling and manage follow-ups across CRM and patient management systems

Role Description The Export Team Lead is a senior-level individual contributor who combines export shipment coordination with team leadership and development. This role manages a portfolio of export shipments while providing day-to-day guidance, training, coaching, and operational support to Export Coordinators and other team members. Acting as a trusted resource for customers, partners, and internal stakeholders, the Export Team Lead contributes directly to customer retention, revenue growth, team development, and process improvement while serving as a key resource for onboarding, training, and operational continuity. The position serves as a key step in the leadership path toward Export Supervisor. Duties & Responsibilities - Support customer onboarding, account implementation, and ongoing service excellence. - Serve as a key resource for resolving complex client, carrier, and supplier issues. - Support customer retention through responsive communication and operational expertise. - Reinforce service standards and customer-focused execution across the team. - Manage export shipments and maintain a high level of operational performance on assigned accounts. - Support daily workflow coordination, workload balancing, and team productivity. - Ensure adherence to CargoWise, GlobalLink, SOPs, and operational best practices. - Assist with reporting, shipment monitoring, onboarding, and process improvement initiatives. - Provide operational leadership and continuity during Supervisor or Manager absences. - Lead resolution of complex shipment, customer, and operational issues. - Identify workflow bottlenecks, process gaps, and service risks and implement corrective actions. - Escalate significant operational, compliance, or customer concerns when appropriate. - Drive continuous improvement in service quality, efficiency, and consistency. - Partner with Supervisors, Managers, Sales, Compliance, carriers, agents, and branch teams to support customer and business objectives. - Communicate priorities, procedural expectations, and operational updates effectively. - Promote collaboration, cross-training, and knowledge sharing across the team. - Support client, carrier, and partner relationships that strengthen operational performance. - Support timely and accurate billing, file completion, and documentation standards. - Assist with billing audits, prepayment reporting, collections support, and operational reporting. - Monitor operational reports and performance metrics to support department goals. - Maintain accurate shipment records and regulatory documentation. - Coach, train, and mentor Export Coordinators and new team members. - Support onboarding, retraining, and individual development planning. - Conduct quality reviews, audits, and feedback sessions to improve team performance. - Reinforce accountability, compliance, and operational excellence through day-to-day leadership. - May oversee up to two direct reports, including one-on-ones and performance feedback. - Perform other duties as assigned. Benchmarks for Measuring Success - Consistently meets productivity, workflow, and shipment execution expectations. - Delivers timely, accurate, and competitive customer and agent quotations. - Maintains strong documentation quality, data integrity, and file accuracy. - Supports successful onboarding and development of new team members. - Builds strong customer, carrier, and agent relationships that support retention and service excellence. - Demonstrates active leadership through coaching, mentoring, and cross-functional collaboration. - Contributes to process improvements that strengthen operational efficiency and team performance. Skills & Qualifications - Technical Skills: - Strong knowledge of export operations, U.S. export regulations, TSA requirements, and compliance practices. - Proficiency with CargoWise, GlobalLink, and freight forwarding systems. - Export documentation, shipment processing, quoting, and onboarding expertise. - Reporting, operational analytics, and data management skills. - Advanced Microsoft Office skills, including Excel (Pivot Tables and VLOOKUP) and PowerPoint. - Business Skills: - Customer relationship management and service excellence. - Strong communication and stakeholder management skills. - Workload prioritization, delegation, and operational coordination. - Problem-solving and decision-making in a fast-paced environment. - Process improvement and continuous improvement mindset. - Strong attention to detail, organization, and accountability. - Leadership Skills: - Coaching, mentoring, and employee development. - Informal team leadership and performance support. - Operational decision-making and issue resolution. - Cross-functional collaboration and positive influence. - Leadership through example, professionalism, and accountability. Required Qualifications - 4–6 years of export freight forwarding experience, or CES certification (or willingness to obtain) with a minimum of 2 years of export experience. - Strong knowledge of export operations and freight forwarding processes. - Excellent verbal and written communication skills. - Strong attention to detail, analytical ability, and organizational skills. - Advanced proficiency in Microsoft Office Suite, including Excel. - Ability to manage multiple priorities and perform effectively under pressure. - Experience training, mentoring, or supporting team members. Preferred Qualifications - Associate's or Bachelor's degree in Logistics, Supply Chain, International Business, Business Administration, Accounting, or related field. - Experience utilizing CargoWise. - CES certification. - Knowledge of logistics and supply chain management principles. - Experience leading training, onboarding, or process improvement initiatives. Office / Work Environment & Physical Demands This position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such as computers, photocopying machines, and storage/filing cabinets. This is a largely sedentary role; however, lifting items under 25 pounds as well as the ability to bend, stand, and walk short distances may be required. Travel Requirement Less than 10% Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.