• Guide prospective patients through onboarding — from initial inquiry through appointment booking • Deliver a seamless, trustworthy intake experience • Conduct virtual patient consultations • Accurately document patient information • Coordinate scheduling and manage follow-ups across CRM and patient management systems

Role Description The Export Team Lead is a senior-level individual contributor who combines export shipment coordination with team leadership and development. This role manages a portfolio of export shipments while providing day-to-day guidance, training, coaching, and operational support to Export Coordinators and other team members. Acting as a trusted resource for customers, partners, and internal stakeholders, the Export Team Lead contributes directly to customer retention, revenue growth, team development, and process improvement while serving as a key resource for onboarding, training, and operational continuity. The position serves as a key step in the leadership path toward Export Supervisor. Duties & Responsibilities - Support customer onboarding, account implementation, and ongoing service excellence. - Serve as a key resource for resolving complex client, carrier, and supplier issues. - Support customer retention through responsive communication and operational expertise. - Reinforce service standards and customer-focused execution across the team. - Manage export shipments and maintain a high level of operational performance on assigned accounts. - Support daily workflow coordination, workload balancing, and team productivity. - Ensure adherence to CargoWise, GlobalLink, SOPs, and operational best practices. - Assist with reporting, shipment monitoring, onboarding, and process improvement initiatives. - Provide operational leadership and continuity during Supervisor or Manager absences. - Lead resolution of complex shipment, customer, and operational issues. - Identify workflow bottlenecks, process gaps, and service risks and implement corrective actions. - Escalate significant operational, compliance, or customer concerns when appropriate. - Drive continuous improvement in service quality, efficiency, and consistency. - Partner with Supervisors, Managers, Sales, Compliance, carriers, agents, and branch teams to support customer and business objectives. - Communicate priorities, procedural expectations, and operational updates effectively. - Promote collaboration, cross-training, and knowledge sharing across the team. - Support client, carrier, and partner relationships that strengthen operational performance. - Support timely and accurate billing, file completion, and documentation standards. - Assist with billing audits, prepayment reporting, collections support, and operational reporting. - Monitor operational reports and performance metrics to support department goals. - Maintain accurate shipment records and regulatory documentation. - Coach, train, and mentor Export Coordinators and new team members. - Support onboarding, retraining, and individual development planning. - Conduct quality reviews, audits, and feedback sessions to improve team performance. - Reinforce accountability, compliance, and operational excellence through day-to-day leadership. - May oversee up to two direct reports, including one-on-ones and performance feedback. - Perform other duties as assigned. Benchmarks for Measuring Success - Consistently meets productivity, workflow, and shipment execution expectations. - Delivers timely, accurate, and competitive customer and agent quotations. - Maintains strong documentation quality, data integrity, and file accuracy. - Supports successful onboarding and development of new team members. - Builds strong customer, carrier, and agent relationships that support retention and service excellence. - Demonstrates active leadership through coaching, mentoring, and cross-functional collaboration. - Contributes to process improvements that strengthen operational efficiency and team performance. Skills & Qualifications - Technical Skills: - Strong knowledge of export operations, U.S. export regulations, TSA requirements, and compliance practices. - Proficiency with CargoWise, GlobalLink, and freight forwarding systems. - Export documentation, shipment processing, quoting, and onboarding expertise. - Reporting, operational analytics, and data management skills. - Advanced Microsoft Office skills, including Excel (Pivot Tables and VLOOKUP) and PowerPoint. - Business Skills: - Customer relationship management and service excellence. - Strong communication and stakeholder management skills. - Workload prioritization, delegation, and operational coordination. - Problem-solving and decision-making in a fast-paced environment. - Process improvement and continuous improvement mindset. - Strong attention to detail, organization, and accountability. - Leadership Skills: - Coaching, mentoring, and employee development. - Informal team leadership and performance support. - Operational decision-making and issue resolution. - Cross-functional collaboration and positive influence. - Leadership through example, professionalism, and accountability. Required Qualifications - 4–6 years of export freight forwarding experience, or CES certification (or willingness to obtain) with a minimum of 2 years of export experience. - Strong knowledge of export operations and freight forwarding processes. - Excellent verbal and written communication skills. - Strong attention to detail, analytical ability, and organizational skills. - Advanced proficiency in Microsoft Office Suite, including Excel. - Ability to manage multiple priorities and perform effectively under pressure. - Experience training, mentoring, or supporting team members. Preferred Qualifications - Associate's or Bachelor's degree in Logistics, Supply Chain, International Business, Business Administration, Accounting, or related field. - Experience utilizing CargoWise. - CES certification. - Knowledge of logistics and supply chain management principles. - Experience leading training, onboarding, or process improvement initiatives. Office / Work Environment & Physical Demands This position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such as computers, photocopying machines, and storage/filing cabinets. This is a largely sedentary role; however, lifting items under 25 pounds as well as the ability to bend, stand, and walk short distances may be required. Travel Requirement Less than 10% Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Role Description A growing US healthcare organization is looking for an Applicant Operations Specialist to guide prospective patients through onboarding — from initial inquiry through appointment booking — and deliver a seamless, trustworthy intake experience. The company operates in a fast-paced, compliance-driven healthcare environment, supporting clinical and operational leaders in delivering high-quality patient care. It values operational excellence, confidentiality, and proactive patient support across every interaction. Day-to-day, the role centers on: - Conducting virtual patient consultations - Accurately documenting patient information - Coordinating scheduling - Managing follow-ups across CRM and patient management systems Success means: - Stronger patient conversion - Accurate information capture - A smooth, confident transition into care that supports overall operational efficiency Qualifications - 2+ years in patient intake, telehealth, or patient-facing healthcare operations - Demonstrated experience conducting patient consultations, intake calls, or appointment coordination - Experience leading live patient-facing video consultations via Zoom or equivalent - Hands-on experience with CRM, scheduling, or patient management software - Experience handling medical insurance information and related patient inquiries - Proficiency with Google Workspace (Docs, Sheets, Calendar) and team communication tools (Slack or equivalent) - C1+ English (CEFR) for client-facing patient consultations conducted by voice/video Requirements - Background in US healthcare administration or telehealth operations - Experience with patient conversion, admissions, or healthcare enrollment processes - Familiarity with EHR/EMR systems - Experience supporting high-growth healthcare organizations or startups - Exposure to workflow optimization or process improvement using tools like Asana, Notion, or ClickUp Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide Company Description Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd

• Oversee smooth daily operations across the suite of TradFi products, in line with company policies and applicable regulatory requirements. • Develop, maintain and enhance standard operating procedures (SOPs) that reflect industry best practices and improve operational efficiency. • Establish and implement operational risk management procedures to mitigate operational and market risks. • Process equities corporate actions accurately and on time. • Own reconciliation between the company and its clearing brokers, including break investigation and escalation. • Collaborate with Product and Tech teams to support new product launches and workflow design