• Επικοινωνία με εταιρικούς πελάτες, κινητής τηλεφωνίας της εταιρείας μέσω εισερχόμενων κλήσεων • Παροχή εξειδικευμένων λύσεων • Ανανεώσεις συμβολαίων • Ενεργοποίηση υπηρεσιών

Role Description Wir suchen einen engagierten Support Mitarbeiter (m/w/d), der ein offenes Ohr für unsere Kunden hat und Probleme lösungsorientiert anpackt. - Volle Verantwortung für unseren Support und zentrale Schnittstelle zu unseren Kunden. - Beantwortung von Anfragen schnell, kompetent und mit hoher Qualität. - Kommunikation ausschließlich schriftlich – kein Telefonservice notwendig. - Ticket-Management (Mail & WhatsApp): - Überblick über alle eingehenden Anfragen aus unserem Onlineshop und von Amazon. - Zügige Beantwortung oder Zuweisung an die entsprechenden Teammitglieder. - KI-gestützter Workflow: - Arbeiten mit moderner, KI-basierter Support-Software. - Prüfen, Kontrollieren und Optimieren der generierten Antworten. - Lösungsorientiertes Reklamationsmanagement: - Eigenständige Einschätzung von Defekten oder Problemen. - Finden der besten Lösung für den Kunden. - Klassischer Kundenservice & Retouren: - Schnelle Unterstützung bei Fragen zu Lieferzeiten. - Bereitstellung von Rechnungen und Pflege des Retourenmanagements. Qualifications - Verantwortungsbewusstsein & Überblick: - Behalten des Überblicks auch bei vielen Tickets. - Eigenverantwortliches Management von Prozessen. - E-Commerce-Affinität: - Idealerweise Erfahrung im E-Commerce (Shop/Amazon) oder Motivation zur Einarbeitung. - Starke schriftliche Kommunikation: - Fehlerfreies Deutsch und Gespür für schriftliche Kundenkommunikation. - Technologie-Offenheit: - Interesse an der Arbeit mit KI-basierten Tools. - Teamplay: - Wertschätzung einer strukturierten Zusammenarbeit und Austausch im Support-Team. - Selbstständige Arbeitsweise: - Strukturierte Arbeit im Homeoffice oder vor Ort in Schwaz. - Technisches Interesse als Bonus: - Keine Berührungsängste mit Technik, elektrotechnische Erfahrung ist ein Pluspunkt. Benefits - Remote-Freundlichkeit: - Wahl zwischen Büro in Schwaz, Tirol oder 100% Remote-Arbeit. - Moderner Arbeitsplatz: - Dynamisches, junges Team in einem modernen Umfeld. - Firmenlaptop: - Leistungsstarker Laptop (MacBook) für optimales Arbeiten. - Flexible Arbeitszeiten: - Gleitzeit für flexible Gestaltung des Arbeitstags (Arbeitsbeginn bis 9:00 Uhr). - Attraktives Gehalt: - Bruttojahresgehalt ab 36.000 € – Überzahlung je nach Qualifikation und Erfahrung möglich. - Anstellung in Vollzeit oder Teilzeit möglich.

Role Description Technical Lead plays a significant role in the growth of Exeevo and our solution platforms. This position supports various roles and works closely with Customer Success, Product, Engineering, and PMO. This role will be responsible for the successful management of the Operational Support Service that Exeevo provides to our customers, covering all technical aspects of our product. The successful candidate will act as the technical lead of support specialists and engineers to respond to and resolve incidents and service requests raised by the customers within the agreed SLAs. They will be the main point of contact for all service reporting and discussions with the customer, including identifying opportunities for growth of the adoption of the Exeevo tools within the customer’s business. This can include the management of incremental updates to the solution from the core product or changes requested by the operational users. At Exeevo, we operate in a fast-paced development environment where everyone rolls up their sleeves to accelerate our products forward for our customers. About Team The Customer Support team within Exeevo organization is responsible for ensuring best in class product quality and an exceptional customer experience in existing and future life science software technologies. The key pillars of Operations Manager include: - Process quality - Functional safety - Product quality - Continuous improvement - Quality analytics Key Responsibilities - Act as a Subject Matter Expert (SME) for the CRM system. - Support Microsoft Dynamics 365 CRM platform with sound knowledge in Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security model. - Support other team members in the knowledge transfer process. - Ensure the L2 Operational support team resolves incidents and requests from customers within the agreed SLAs. - Manage collaboration between the L2 and L3 product teams to resolve complex technical tickets. - Act as the technical lead for the Operational Specialists on the team. - Take ownership to resolve complex technical tickets that junior team members cannot address. - Meet with key stakeholders in the countries using the solution to review and follow up on key incidents and requests. - Build and maintain good relationships with customers. - Manage the prompt resolution of escalated tickets from customers. - Participate in knowledge transfers from the product and projects team. - Liaison with business teams to receive details of business changes, new content, template updates, etc. - Willing to visit client locations as required. Desired Skills & Experience - 5+ years’ experience of functional knowledge in Microsoft Dynamics CRM. - Experienced in User Configs, Data Import, and Export. - Experience in managing a team of support engineers. - Experience with SaaS-based technology solutions, preferably in Life Sciences. - Experience working closely with Customer and Engineering teams delivering support services and changes to customers. - Experience presenting operational status at a detailed level and rollup level to the leadership team. - Management of customers, including dealing with difficult situations. Education - Bachelor's degree or equivalent, IT and/or business focus. - Preferably holding Microsoft Dynamics CRM certifications or currently studying for certifications. Other Requirements / Working Conditions - Able to prioritize work in a multi-tasking environment. - Effective verbal, written, and presentation skills. - Able to meet tight deadlines, follow up on commitments, and act as needed. - Highly organized with exceptional eye for detail. - Strategic thinker who is action-oriented with a high sense of urgency. - Good track record of delivering results and achieving sales targets. - Ability to work collaboratively and build strong cross-functional relationships.

Title: Customer Service Representative - Client Support Location: Athens, TX United States Hybrid Job Description: Full-time Youtube Video Maximus is currently hiring Customer Service Representatives to join our team! In this role, you'll support our Health Texas project by providing customer care and benefit‑enrollment services via telephone, IVR, and web-based portals. To ensure your success, Maximus offers paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Please note: This is a full‑time, hybrid position. Our call center is open from 8AM - 6:30PM CST, Monday - Friday 8-hour shifts are scheduled within the hours of operation You will begin on-site for the first week of training, after which you will have the option to work from home. At times, you may be asked to report to our Athens, TX location based on business needs. We are filling classes for the following start dates: - August 17, 2026 - September 8, 2026 - October 5, 2026 Why Join Maximus? Competitive Compensation - Quarterly bonuses based on performance included! ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. ️ Paid Time Off Package - Enjoy PTO and Holidays Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform - Acknowledge and appreciate outstanding employee contributions. Tuition Reimbursement - Invest in your ongoing education and development. Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. Professional Development Opportunities - Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements. - Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers. - Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems. - Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness. - Navigate multiple computer systems while interacting with customers and perform data entry accurately. - Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate. - Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines. - Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed. - Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed. - Facilitate translation or interpretation services for non English speaking customers according to procedures. - Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery. - Meet Quality Assurance (QA), productivity, and other key performance metrics. - Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures. - Perform other related duties as assigned by management. Job Requirements: - High School Diploma or GED with 0-1 years' experience - Able to demonstrate logical problem-solving skills, capacity to multi-task, and proficiency to utilize the client approach to troubleshoot - Proficient in managing repetitive and high-volume calls - Proficient typing skills - Consistently showcases a strong sense of urgency and performs well under pressure - Strong organizational and work prioritization abilities - Skilled in the use of Teams - Fundamental computer proficiency in Windows and/or Mac - Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time) Training Requirements: - Must be able to work onsite first week of training - Must be able to complete classroom and on-the-job training with no time missed Required Guidelines for Remote Work Environment: - Workspace must be quiet, free of distractions, and no background noise - Workspace must be able to hold 2 monitors, laptop, keyboard, mouse, and docking station: Maximus will provide equipment - Web camera is required for all Maximus staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility - Internet must be a traditional, wired high-speed connection such as cable or fiber - Must be able disable modem firewalls to ensure proper VPN and product access - High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload - Required to connect the ethernet cable directly from the modem or router to computer - Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted - Work-from-home staff may be required to work on-site for those who fail to meet the work-from-home guidelines and/or whose performance is not at an acceptable level - Must work and reside within Texas - Must live within 70 miles of site: Athens, Texas - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 14.00 Maximum Salary $ 14.00