Title: Customer Service Representative Remote Kentucky Location: United States Job Description: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Call Center Customer Service Representative for the state of Kentucky (must live in Kentucky) $16.50 per hour Equipment provided Start date: August 17th, 2026 Training Monday-Friday 8:00 am-5:00 pm 4 weeks Shifts: Availability between the hours of operation - Monday thru Friday - 8:00 AM - 8:00 PM EST Saturdays - 8:00 AM to 5:00 PM EST Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. - $16.50 per hour pay rate (bi-weekly pay) - Paid Training with Equipment provided. - Full-time schedule (40 hrs. a week) - Career Growth Opportunities - Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government''s online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. Requirements: - Required 1 year minimum experience in High Volume Call Centers - Required 1 year minimum Customer Service Experience - High School diploma or GED - Background and drug screening required. - Ability to adhere to a break and lunch schedule - Excellent typing and grammar skills - Ability to navigate a computer - Excellent customer service skills. - Excellent phone etiquette skills - Reliable internet access - Quiet work environment, free of distractions - Must reside in the State of Kentucky for this position Job Track Description: Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government''s online application tool. This position consists of taking back-to-back calls often, without follow up or time between calls for the duration of your shift. It also includes dealing with multiple systems to input and read/interpret data back to the caller. The ideal candidate needs to be able to answer questions fully and capture data into a client system and responsible for memorizing several scripts verbatim per our client's policy. CSR''s must answer all calls that come into their station (ie, not hanging up, not responding so that the caller hangs up, and not abusing hold time as it is closely monitored) and maintain professionalism throughout the call regardless of how difficult it may become. As stated calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. CSR''s are held accountable for goals such as valid transfers (valid as defined by the transfer reasons and departments in our knowledgebase), Quality Assurance (guidelines set forth by the client and reported on weekly), Customer Satisfaction Surveys (Again, guidelines set forth by the client and reported on weekly). CSR''s are responsible for following a break and lunch schedule daily that is set by our global Workforce team. Our internal department can accurately forecast how many calls we are going to take every 30 minutes , that being said, since we are good at forecasting that call volume, we also know how many CSRs we need to answer all of those citizen calls. So being here is critical. - Performs business support or technical work, using data organizing and coordination skills. - Performs tasks based on established procedures. - In some areas, requires vocational training, certifications, licensures, or equivalent experience. #44Remote Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form.

Title: Customer Service Specialist Location: Manchester Type: Employee - Permanent Workplace: hybrid Category: Customer Services Job Description: Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife As a Customer Service Specialist, you are customer-centric and a strong team player, with a collaborative approach that ensures the customer is always at the heart of everything you do. You can identify opportunities to improve the service we offer and make decisions aimed at creating an exceptional customer experience every time. Delivering first-call resolution by working closely with other areas and taking ownership of each customer interaction is essential to this role. You will work 5 days out of 7, totalling 37.5 hours per week. The working pattern will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will work one weekend a month, 9 am – 5:30 pm. This is a hybrid role. The team works in the office Monday - Wednesday. You will be required to work some bank holidays each year, for which you will receive time off in lieu. A day in the life: - Answer a high volume of calls and interact with customers over live chat and email - Respond to day-to-day banking needs across a range of products and services, complex queries and provide a resolution on that first call - Accurately investigate customer queries, raising with relevant parties, and escalate where needed - Make sure service and customer demand is met to a high standard and within an agreed turn-around time - service level agreement (SLA) - Participate in initiatives that help improve our customer service, processes, and procedures - Liaise closely with other teams to advocate on behalf of customers - Listen to customers personal circumstances to understand their requirements and provide personalised solutions where possible and consistently deliver good customer outcomes. About you: - You have customer service experience within financial services or banking - You’ll provide an exceptional customer service across a range of channels (telephony, chat, email) whilst working in a fast-paced busy contact centre - You have excellent communication skills with the ability to work as part of a team - You have the ability to maintain high levels of accuracy - You are adaptable and have the ability to meet hanging priorities and customer demand - You’re highly motivated and committed to achieve success for you and for the customer - You are goal orientated and able to meet company goals to achieve important objectives - You’re proactive and have the initiative to create frictionless customer journeys - You take ownership for each customer, providing the best end to end experience to deliver the best customer outcome - You are an expert in digital comms, embracing & assisting customers digitally using their own device or our online banking and mobile App. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 3 days a week. (WeWork, Dalton Place, 29 John Dalton Street, M2 6WF) Please note this office is dog friendly so you might see some furry friends about! You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Title: Customer Service Team Member - Part Time Evenings Location: Cardiff Hybrid Operations Job Description: Reporting to: Customer Service Team Lead At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone - by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. About the role: Our Customer Service team is at the core of our success - and our Customer Service Team Members are our greatest asset. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner - however and whenever they choose to speak to us - is what helps set us apart from the competition. The queries you deal with will be wide ranging, from the simple to the complex. It’s a varied yet challenging role and everyone at Starling gets the chance to own interesting things from day one. Here at Starling we truly put our customers first - and we want to hire people who are driven to do the same! The starting salary for this role is £28,000 pro-rata. We're looking for customer obsessed people, regardless of your background & experience if that's you, we want to hear from you! The shifts, training & hybrid working: We have two shift options available 1. Evenings - 25 hours a week (current rotation below): 2. Evenings - 30 hours per week (current rotation below): Training for the role is 6 weeks in the office, weeks 1 & 2 will be full time 9:00 - 17:30 Monday - Friday followed by 4 weeks of your evening hours. After this, the team work 1 shift per fortnight in the office and the rest from home. Our contact centres are open 365 days per year. We’re passionate about improving work life balance and are committed to hybrid working patterns that give you a balance of home and office working. Requirements You’ll support your customers by : - Providing exceptional customer service via phone, email, live chat and social media. - Showing ownership and accountability for offering solutions that help and benefit our customers. - Maintaining high standards and continually striving to improve the service for our customers. - Responding to customer complaints and escalating issues as necessary. - Supporting a continuous improvement ethos within the contact centre. - Actively seeking to improve processes and workflows. - Working well within a dynamic team environment. About you : - Working in a contact centre environment is not essential - showing us you understand what great customer service looks like is. - You’ll be comfortable talking to customers however they choose to reach out. - You have excellent written and verbal communication skills. - No two days here are the same - you should be comfortable working in a fast changing environment. - Money is an emotive subject and some interactions can be difficult, you’ll need to be resilient and able to help your customers when they need you the most. - We will offer lots of training and guidance but Starling is a FinTech and you will need basic IT skills to navigate our laptops (MacBook) and systems. Benefits Why Join Starling? - Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. - Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.” - Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. - A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. - Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: - Company-enhanced salary sacrifice pension scheme (7% employer contribution) - Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. - 25 days holiday (plus take your public holiday allowance whenever works best for you) - An extra day’s holiday for your birthday - Life Insurance at 4x your salary. - 16 hours of paid volunteering time a year. - Ability to buy or sell annual leave. - Generous family-friendly policies. - Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off - Incentivised refer a friend scheme - Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks - Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Title: Customer Service Team Member - Part Time Evenings Hybrid Location: Southampton, England, United Kingdom Operations Job Description: Customer Service Team Member - Twilight - Part Time Location: Southampton Reporting to: Customer Service Team Lead At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone - by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. About the role: Our Customer Service team is at the core of our success - and our Customer Service Team Members are our greatest asset. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner - however and whenever they choose to speak to us - is what helps set us apart from the competition. The queries you deal with will be wide ranging, from the simple to the complex. It’s a varied yet challenging role and everyone at Starling gets the chance to own interesting things from day one. Here at Starling we truly put our customers first - and we want to hire people who are driven to do the same! The starting salary for this role is £28,000 pro-rata (to £18,666). We're looking for customer obsessed people, regardless of your background & experience if that's you, we want to hear from you! The shifts, training & hybrid working: Evenings - 25 hours a week (current rotation below): Training for the role is 6 weeks in the office, weeks 1 & 2 will be full time 9:00 - 17:30 Monday - Friday followed by 4 weeks of your evening hours. After this, the team work 1 shift per fortnight in the office and the rest from home. Our contact centres are open 365 days per year. We’re passionate about improving work life balance and are committed to hybrid working patterns that give you a balance of home and office working. The recruitment process: Once we have reviewed your application we will be in touch to let you know if we are progressing your application further or not. If progressed, we will then invite you to book a call with someone from our talent acquisition team. After the call, if the role seems like the right fit, we will invite you for a final stage video interview with a Team Leader from our Customer Services team. They will be able to give you even more insight into the role and life at Starling and talk to you about your experience and love of customer service! The interview will be made up of Q&A questions, role play activity and a written communication exercise. We’re looking for people who are passionate about us and our product, so check out our App or read about our journey before meeting with us. We have 3 start dates available Monday 17th August, Tuesday 1st September and Monday 12th October. Requirements You’ll support your customers by : - Providing exceptional customer service via phone, email, live chat and social media. - Showing ownership and accountability for offering solutions that help and benefit our customers. - Maintaining high standards and continually striving to improve the service for our customers. - Responding to customer complaints and escalating issues as necessary. - Supporting a continuous improvement ethos within the contact centre. - Actively seeking to improve processes and workflows. - Working well within a dynamic team environment. About you : - Working in a contact centre environment is not essential - showing us you understand what great customer service looks like is. - You’ll be comfortable talking to customers however they choose to reach out. - You have excellent written and verbal communication skills. - No two days here are the same - you should be comfortable working in a fast changing environment. - Money is an emotive subject and some interactions can be difficult, you’ll need to be resilient and able to help your customers when they need you the most. - We will offer lots of training and guidance but Starling is a FinTech and you will need basic IT skills to navigate our laptops (MacBook) and systems. Benefits Why Join Starling? - Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. - Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.” - Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. - A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. - Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: - Company-enhanced salary sacrifice pension scheme (7% employer contribution) - Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. - 25 days holiday (plus take your public holiday allowance whenever works best for you) - An extra day’s holiday for your birthday - Life Insurance at 4x your salary. - 16 hours of paid volunteering time a year. - Ability to buy or sell annual leave. - Generous family-friendly policies. - Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off - Incentivised refer a friend scheme - Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks - Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.