One More Child

• Manage all user and license administration, including new user setup, deactivation, roles, profiles, and security permissions. • Manage user support tickets through Asana; troubleshoot issues and provide timely resolution. • Perform Salesforce configuration changes, including: Workflow rules, Process Builder automation, Fields and custom settings, Page layouts and record types, Dashboards and reports. • Support data quality initiatives and adherence to system standards. • Provide reports and build/update dashboards for all Salesforce programs. • Assist in gathering and documenting system requirements. • Conduct user training sessions and develop training materials for onboarding and ongoing needs. • Provide general support to departments to encourage strong Salesforce adoption. • Maintain documentation of configuration, processes, and updates. • Maintain and support sandbox environments, including refresh cycles and testing assistance.