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Care Plan Specialist
Location
Philippines
Posted
3 days ago
Salary
$1.2K - $1.4K / month
Seniority
Mid Level
No structured requirement data.
Job Description
Care Plan Specialist
Pearl
Role Description A fast-growing US healthcare provider specializing in personalized treatment for patients with chronic headaches and migraines is looking for a Care Plan Specialist to manage patient care plans and guide patients through their treatment journey. The team blends clinical expertise with a patient-first approach, delivering compassionate, specialized, and ongoing care designed to improve quality of life. Day-to-day, the Care Plan Specialist: - Conducts patient intake - Transcribes physician diagnoses and treatment plans - Builds and maintains personalized care plans - Runs post-appointment follow-ups - Coordinates insurance, prior authorizations, and billing inquiries Success means accurate, compliant, and up-to-date documentation alongside a seamless, supportive experience for every patient. Qualifications - 2–3 years of experience in patient navigation, healthcare coordination, or medical records management - Working knowledge of medical terminology, diagnoses, and treatment plan documentation - Medical transcription experience — accurately documenting physician explanations, diagnoses, and treatment plans - Experience building and maintaining personalized patient care plans and medical records in line with healthcare compliance regulations - Experience handling insurance documentation, prior authorizations, and billing/claims inquiries - Proficiency with Google Workspace (Docs, Sheets, Drive), Slack, and Zoom - C1+ English (CEFR) for direct patient communication and coordination with US-based medical and administrative teams Requirements - Pharmacy background or familiarity with medication management (Nice-to-Have) - Hands-on experience with EMR/EHR systems (Nice-to-Have) - Experience collecting and analyzing patient feedback to improve the care experience (Nice-to-Have) - Familiarity with support and communication tools such as Zendesk, Dialpad, Front, Intercom, or Airtable (Nice-to-Have) Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide
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