• Lead, mentor, and manage multidisciplinary teams of Software Engineers, QA Specialists, and CMS Content Authors. • Define team structure, capacity planning, and resourcing. • Foster a culture of quality, accountability, and continuous professional development. • Own delivery governance, including sprint planning, prioritization, risk management, and reporting to client and internal stakeholders. • Oversee the creation, update, and maintenance of editorial, campaign, and product pages across multiple regional websites. • Govern news publishing, content archival, and content hygiene. • Manage offers, campaigns, competitions, forms, brochures, galleries, and downloadable assets. • Oversee dealer and showroom pages, pricing updates, locations, timings, and vehicle model information. • Ensure effective use of AEM native tooling, components, sheet-based management, and eCommerce content. • Oversee vehicle landing pages, configurator pages, kiosk pages, and model data authoring. • Oversee the upload, organization, and governance of digital assets. • Ensure assets are optimized and reusable across markets. • Govern brochure and model-year asset lifecycles. • Direct centralized model data management, including model-year updates, specifications, pricing, and product changes. • Coordinate model rollouts across regional markets. • Enable compare, configurator, and prices & specifications pages using PIM data. • Ensure accurate and reusable product data across all markets. • Oversee campaign, lead, feedback, and dealer forms. • Prioritize and enable new features based on business requirements. • Own the maintenance and enhancement of in-showroom web applications. • Oversee release management, version control, and application updates. • Drive feature enhancements and UX improvements. • Ensure synchronization between applications, AEM, and PIM. • Oversee SEO implementation and technical monitoring. • Ensure performance, accessibility, and quality standards through robust QA processes. • Oversee market setup and localization of pages, assets, and product data. • Ensure consistent delivery of market-specific content. • Serve as the senior technical point of contact for client and market stakeholders. • Establish training, adoption, and feedback governance. • Communicate updates, enhancements, and roadmaps while driving continuous improvement.

• Build new features end-to-end (frontend + backend) by working hand-in-hand with a strong Product team • Improve the codebase (refactoring, bug fixes, optimization) • Collaborate with the rest of the team to solve technical issues • Mentor fellow developers, share knowledge, and raise the bar • Step up as Tech Lead in your squad: drive quality, make technical choices, and align delivery

• Lead and inspire two cross-functional engineering teams to deliver high-impact work with quality and speed • Set and drive the technical direction in close partnership with strong Technical Leads • Hire, develop, and retain top engineering talent – you're a coach and enabler, not just a manager • Define and refine team processes for high-quality outcomes, efficient delivery, and continuous improvement • Build realistic roadmaps with Product Managers and keep backlogs well-prioritized and aligned • Plan and manage capacity, resources, and risk – balancing delivery with innovation • Proactively surface bottlenecks and delivery risks early, and act on them before they become blockers • Be the bridge between engineering and business, keeping stakeholders aligned and informed • Explore how AI can raise both product value and team efficiency

Title: Senior Manager, Engineering Location: Austin, TX Hybrid Job Description: Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. The Billing Platform Team is critical to this mission, building and maintaining the revenue-critical infrastructure that powers our platform’s growth. We are looking for a leader who thrives at building high-performing teams and is passionate about empowering engineers to build systems that balance aggressive product roadmaps with platform stability. BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry. Who Are You: - 5-7+ years of experience building distributed systems in high-scale environments. We primarily utilize Ruby/Rails - 4+ years of engineering management experience, with a track record of hiring, mentoring, and growing senior talent - Strong advocate for quality, reliability, and operational excellence (e.g., observability, incident response) - Experience managing SaaS or payment-related platforms is highly desirable - Ability to think iteratively, breaking complex billing problems into deployable pieces What You’ll Do: - Lead, hire, and mentor a high-caliber team of software engineers - Drive the Billing Platform roadmap, balancing feature delivery with technical debt remediation - Foster a culture of high trust, strong ownership, and continuous improvement. - Partner with product management and cross-functional stakeholders to deliver scalable billing, pricing, and integration solutions - Establish clear team objectives that align with BigCommerce’s strategic business goals Nice to have: - Experience with billing/payment platforms (e.g., Zuora) or complex financial systems. - Familiarity with GCP, RabbitMQ, and caching/data strategies. - Experience leveraging AI/ML tools to improve engineering efficiency or business outcomes. - BS/MS in Computer Science or equivalent practical experience. Work Where You Thrive For candidates based in the Austin or Atlanta metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration. #LI-REMOTE #LI-GC1 (Pay Transparency Range: $183,000.00 - $274,000.00) Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/ Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: - require payment of recruitment fees from candidates; - request personally identifiable information through unsanctioned websites or applications; - attempt to solicit money from you as part of the hiring process or as part of an employment offer; - solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.