BigCommerce

Title: Software Engineer II Location: United States - Remote time type Full time job requisition id JR102599 Job Description: Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. We are looking for an AI Engineer to help build and evolve AI capabilities that support a wide range of business use cases across the organization. You will be a contributing member of a focused AI services team, working alongside experienced engineers and Product partners to deliver reliable, scalable AI solutions. In this role, you will contribute to AI initiatives from design through production delivery, implementing well-scoped AI features and components with limited direction. This role offers hands-on exposure to complex problem spaces, real ownership of individual deliverables, and the opportunity to grow your technical skills and influence over time. What You’ll Do: - Build, test, and integrate AI solutions such as LLM-based systems, RAG pipelines, agents, and orchestration layers - Implement systems to extract structured information from descriptions, classify content against taxonomies, and generate content aligned with organizational ontologies - Contribute to a shared AI platform with a focus on reuse, maintainability, and internal developer experience - Translate well-defined requirements into working, production-quality AI components with minimal direction - Optimize AI systems for performance, cost, and reliability - Stay current with AI/ML trends and participate in evaluations of new tools and technologies - Collaborate with Product Managers and Engineering partners to understand requirements and contribute to technical planning - Communicate progress, blockers, and technical decisions clearly and in a timely manner - Balance speed and quality, and seek guidance when navigating complex tradeoffs Who You Are: - 4+ years of professional software engineering experience - Proficiency in Go or another modern backend language such as Python, PHP, Java, - 1+ year of experience building or working with AI/ML systems, including in production or production-adjacent environments - Familiarity with modern GenAI ecosystems (OpenAI, Anthropic, Hugging Face, Braintrust, PortKey, LangChain) - Exposure to NLP tasks via LLMs (text classification, named entity recognition, extraction, summarization) - Basic working knowledge of cloud platforms (AWS, GCP, or Azure) - Experience with SQL and working with structured data - Experience with RabbitMQ, Grafana or Prometheus Nice to Have: - Familiarity with vector databases, inference engines, or data persistence layers - Familiarity with structured output handling (JSON mode, schema validation, output parsing) - Proficiency with current frontend frameworks such as React What Success Looks Like - AI components are delivered with quality and meet defined requirements - Code is well-structured, tested, and easy for teammates to build on - Blockers and risks are surfaced early and communicated clearly - You are actively growing your understanding of the AI/ML domain and the team's systems - You contribute positively to team velocity and culture Work Where You Thrive For candidates based in the Austin Metro area, this role follows a hybrid work model, with three days per week in the office to balance focused individual work and meaningful in-person collaboration. #LI-TK1 #LI-REMOTE (Pay Transparency Range Base: $95,000.00-$168,000.00 USD) Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: - require payment of recruitment fees from candidates; - request personally identifiable information through unsanctioned websites or applications; - attempt to solicit money from you as part of the hiring process or as part of an employment offer; - solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

Title: Senior Customer Advocacy Manager Location: Austin, TX Hybrid time type Full time job requisition id JR102638 Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. We are looking for a Senior Customer Advocacy Manager to build and lead a world-class customer advocacy program. In this highly visible role, you will be the champion for our customers' voices, transforming their success stories into compelling content, driving a robust presence across peer review platforms, and launching a scalable advocacy program that powers pipeline and brand trust. This is a unique opportunity to build a program from the ground up, influence go-to-market strategy, and work cross-functionally with Sales, Customer Success, Product, and Marketing to elevate our customers at every stage of the buyer journey. What You'll Do Customer Stories & Content - Identify, develop, and manage a pipeline of compelling customer case studies, video testimonials, and success stories across Commerce segments and verticals - Partner with the Sales, Customer Success, and Product Marketing to surface high-impact customer wins and translate them into polished, multi-format content assets - Partner with the content team to write and edit customer-facing narratives that clearly articulate business outcomes, ROI, and transformative results - Maintain a content library of approved customer stories and ensure assets are accessible and activated across Sales, Marketing, Social and web channels - Manage the bi-weekly Customer Stories Taskforce meeting and maintain all projects in Asana. Peer Review Sites & Online Reputation - Own strategy and execution for key peer review platforms including G2, Gartner Peer Insights, TrustRadius. - Drive review volume and ratings quality through targeted campaigns and customer outreach programs - Monitor and analyze review trends, competitive positioning, and sentiment; deliver regular reporting to leadership - Collaborate with Product and CX teams to respond to feedback trends and close the loop with customers Advocacy Program Launch & Management - Design, launch, and scale a formal customer advocacy program, defining the framework, tiers, incentive structures, and engagement model from scratch - Evaluate, implement, and manage a dedicated customer advocacy platform (e.g.,Deeto, ReferenceEdge, etc), owning vendor relationships and ROI measurement - Build and nurture a community of enthusiastic brand advocates, creating meaningful opportunities for engagement including speaking engagements, advisory boards, and reference calls - Develop advocacy program metrics and dashboards; consistently report on impact to pipeline, win rates, and brand awareness Brand & Logo Rights Management - Own the process for obtaining and managing customer branding and logo usage rights across all marketing channels and assets - Maintain an up-to-date registry of approved customer logos, trademarks, and co-branding guidelines - Partner with Legal and Brand teams to ensure all usage is compliant with customer agreements and brand standards - Proactively expand the library of approved customer logos and brand assets in partnership with Account Management and Sales - Manage the churned merchant process to remove stories or logos from marketing materials and websites of merchants who have churned. Measurement & Reporting - Define, track, and report on the metrics that demonstrate advocacy's direct contribution to business outcomes. This includes working with Marketing Ops to build dashboards that connect advocacy program activity, reference calls, peer reviews, case studies, and referrals to pipeline acceleration, deal velocity, and win rates. Partner closely with Sales, Revenue Operations, and Marketing Analytics to attribute influenced and sourced pipeline to specific advocacy touchpoints, and establish a reporting cadence that keeps leadership informed of program ROI. - Monitor engagement health across the advocate community, tracking participation rates, reference utilization, and content performance to continuously optimize the program. - Develop executive-ready reporting that ties advocacy impact to brand trust metrics, competitive positioning on peer review platforms, and renewal and expansion rates making the case for advocacy as a revenue-driving function, not just a marketing asset. What You Bring - 5–7 years of experience in customer marketing, customer advocacy, or a closely related B2B marketing role - Proven track record of building or scaling customer advocacy or reference programs, ideally in a SaaS or Commerce technology environment - Hands-on experience managing peer review platforms such as G2, Gartner Peer Insights, and/or TrustRadius - Experience implementing or managing a customer advocacy tool or platform - Exceptional storytelling and written communication skills with demonstrated ability to produce customer case studies and content - Strong project management skills with the ability to manage multiple priorities and stakeholders simultaneously - Data-driven mindset with experience building program metrics, dashboards, and executive reporting - Comfortable leveraging AI-powered tools (e.g., ChatGPT, Claude, or similar) to accelerate content creation, draft customer stories, and streamline workflows across the advocacy program - Ability to critically evaluate and refine AI-generated content to ensure it meets brand standards, accuracy requirements, and customer-approved messaging - Proactively identifies opportunities to incorporate AI into repeatable program workflows such as review monitoring, reporting, and advocate outreach to improve efficiency and scale - Preferred - Familiarity with tools such as Deeto or similar advocacy platforms - Experience collaborating with Sales on reference and referral programs - Background working in a high-growth or enterprise SaaS environment Work Where You Thrive For candidates based in the Austin, TX Metro area, this role follows a hybrid work model, with three days per week in the office to balance focused individual work and meaningful in-person collaboration. Applicants must reside in the United States to be considered a candidate. (Pay Transparency Range: $97,478.00 - 172,020.00) #LI-KE1 #LI-HYBRID Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/ Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: - require payment of recruitment fees from candidates; - request personally identifiable information through unsanctioned websites or applications; - attempt to solicit money from you as part of the hiring process or as part of an employment offer; - solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

Title: Business Technology Program Manager Location: Austin, TX Job Description: The Program Manager, Business Technology will serve as the operational backbone of the Business Technology organization, driving execution discipline, team communications, and knowledge continuity across a complex, high-growth SaaS environment. Reporting directly to the VP of Technology, this role is a critical force multiplier — ensuring the team's work is visible, coordinated, and consistently delivered. This is a high-impact, high-visibility role for an operator who thrives in ambiguity, communicates with precision, and knows how to move people and programs forward without direct authority. What You'll Do: Operational Program Management - Maintain a consolidated view of active initiatives across Business Applications, Solutions Architecture, Data and Corporate IT - Translate program plans into clear milestones, deliverables, dependencies, and status updates that keep stakeholders informed and execution on track - Identify execution gaps and escalate blockers proactively, ensuring the visibility needed to make timely decisions - Drive quarterly planning, monthly prioritization and OKR tracking across the team - Develop and own a recurring communications cadence to keep C-suite stakeholders informed of Business Technology progress, milestones, and impact - Translate technical and operational work into business-relevant narratives for the C-suite Contractor Governance & Workforce Planning - Track the delivery, capacity, and performance of 20+ contractors across multiple workstreams - Maintain a consolidated contractor roster with status, cost, scope, and renewal timelines - Partner with the leadership team to develop and execute a plan to right-size the contractor workforce — including sequencing wind-downs, managing transitions, etc - Serve as a point of escalation for contractor-related delivery issues Knowledge Management & Architecture Documentation - Lead a structured effort to capture, document, and distribute systems architecture knowledge across the team - Organize and facilitate system review sessions, documentation deliverables, and recorded walkthroughs to reduce key-person risk Who You Are: - 8+ years of experience in program management or business operations capacity — ideally within a SaaS, technology, or enterprise software environment - Solid communication skills — able to produce clear status updates, facilitate meetings, and present to stakeholders at the manager and director level. - Proven ability to manage complex, cross-functional programs with multiple workstreams and stakeholders - Experience working with or managing contractor/vendor workforces, including performance tracking and off-boarding - Comfort operating in ambiguous environments and making structured progress without waiting for perfect information - Familiarity with enterprise application ecosystems (CRM, marketing automation, finance systems, or data platforms) - High emotional intelligence and the ability to hold others accountable without direct authority - PMP, PgMP, or equivalent program management certification is a plus - Prior exposure to Salesforce, Marketo, Zuora, Gainsight, or Snowflake in a business technology or operations context - Background in management consulting or business operations at a SaaS company - Familiarity with SOX ITGC compliance environments Work Where You Thrive For candidates based in the Austin, TX Metro area, this role follows a hybrid work model, with three days per week in the office to balance focused individual work and meaningful in-person collaboration. (Pay Transparency Range: $123,000-$180,000) Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Business Operations Analyst I Remote Mexico - Remote Full time JR102547 Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. Commerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. We are seeking a Business Operation Analyst I to work cross-functionally across multiple divisions within Commerce in support of our merchants during various stages of their life cycle with us. BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry. What You’ll Do: - Conduct business analyses to ensure Company & Financial Operations practices are consistent with the stated business model, mission, and standards, and that they are compliant with all applicable regulations. - Where opportunities for improvement exist, collaborate to help build cost-effective processes and policies that will enable efficiency and effectiveness and will help attract new customers. - Where processes and policies are updated, verify that results improve; where necessary, write updated process documentation, conduct training, and prepare automated reports showing the output of the updated process. - Where mature processes do not exist: identify, recommend, implement, and test changes that will allow for scalable growth. - Conduct research and analyze workflow processes to improve business procedures within Finance Operations, with an eye toward detecting and/or preventing potential failures, removing inefficiencies, and eliminating waste. - Participate in cross-functional reviews of existing business processes and policies within the broader Company. - Monitor practices to ensure they support improved productivity and revenue generation. - Meet established metrics for response time and accuracy. - Work with and monitor a broad spectrum of merchant activities, analyzing data and flexing your business acumen to identify opportunities for improved/increased revenue opportunities for BigCommerce - Work with merchants experiencing near-term delinquent Accounts Receivable issues to build payment solutions beneficial to both them and BC - As part of regular interactions with merchants, exercise your own judgment to proactively identify contract upgrade opportunities and pass lead recommendations to Sales partners - As part of ongoing monitoring of merchant activity, leverage activity data to identify high-growth customers and share leads with Sales partners - Execute on new contracts, to include: - Take deal parameters (product/pricing/terms) from Sales and format into a contract - Ensure that contract terms are consistent with Legal guidelines and that product/pricing information is within approved deal guidelines - Identify opportunities and engage Legal/Finance to ensure review and approval of any custom requests or other requests outside of guidelines - Document a contract that clearly identifies renewal/termination conditions and identifies upgrade and cross-sell opportunities - Proactively engage with customers on contract questions/issues to route to the appropriate teams for resolution in a timely manner - Understand contractual differences across both BC and Customer geographical locations to ensure compliance - Execute on provisioning new accounts, to include: - Take signed customer contracts and configure Customer Accounts with purchased Products/Services - Set up products using product-specific configuration parameters, use learned judgment to resolve inconsistencies in product interrelationships - Identify patterns in configurations which lead to introduction of new products and selling opportunities - Ensure all contract product control values are correctly set and configured Who You Are: - 3+ years professional experience, including 2+ years operations experience, preferably at a SaaS, eCommerce or other subscription-based company. - Experience in Business Operations. - A Bachelor’s degree, or equivalent work experience. - Familiarity with SaaS and Agile workflows and technologies. - Familiarity with Salesforce, Zuora, Impartner, and Marketo. - Familiarity with end-to-end process design, rollout, and project management. - Proven record using operations expertise to improve efficiency and drive productivity. #LIREMOTE (Pay Transparency Range: 297,087.00 - 445,631.00 MXN Annual)