• Assist with governance of collaboration platforms, including M365 workspaces, SharePoint, Teams and Group • Analyze governance and resilience reports using Excel, Power Point, creating Power BI dashboards for further analysis, recommending ways to enhance • Requirements gathering for Power BI dashboards and visuals • Support the administration of Information Governance and Business Resilience frameworks, standards, procedures, and guidance documents • Coordinate governance activities including policy reviews, control assessments, issue tracking, and remediation monitoring • Maintain governance repositories, documentation libraries, and evidence supporting compliance activities • Track action items, risks, exceptions, and program commitments through completion • Assist in the preparation of governance committee materials, leadership reports, and executive presentations • Monitor adherence to governance requirements and escalate gaps or concerns appropriately

Role Description This role is critical in supporting members through high-quality clinical case management and coordination of expert medical opinions. This position involves reviewing complex medical cases, ensuring clinical completeness, and facilitating the delivery of expert insights through collaboration with physicians and internal teams. Responsibilities - Managing assigned Care Team case workload from intake through completion. - Ensuring cases meet established timelines, service level agreements (SLAs), and performance guarantees (PGs). - Maintaining knowledge of workflows, clinical operations, and organizational policies and procedures. - Demonstrating ownership of case progression and timely delivery of services. - Evaluating medical records and imaging for completeness and clinical quality. - Reviewing, interpreting, and synthesizing complex medical records. - Creating clear, concise, and structured written case summaries. - Identifying gaps in records and determining when additional information or testing is required. - Triaging cases to the appropriate clinical specialty and consulting physician. - Collaborating with physicians, summary coordinators, and healthcare navigation teams. - Ensuring all clinical components are aligned for accurate expert delivery. - Communicating effectively within the nursing team and cross-functional partners. - Escalating issues, risks, or concerns to leadership as appropriate. - Adhering to all confidentiality and HIPAA requirements in accordance with company policies. - Ensuring compliance with all operational and clinical standards. - Participating in quality improvement initiatives and organizational projects. Qualifications - Possess BSN in Nursing required or currently in progress. - Hold active RN license in good standing. - Have experience managing relationships with external clients or partners. - Have experience reviewing and analyzing complex patient medical records. - Demonstrate good attention to detail, critical thinking, and problem-solving skills. - Display excellent written and verbal communication abilities. - Possess dynamic customer service orientation. - Be proficient in Microsoft Outlook, Word, Excel, and Adobe PDF tools. - Have ability to work independently and collaboratively in a team environment. - Be comfortable in an urgent, evolving operational setting and flexible to changing priorities. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our Commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices, and observances, unless doing so would result in undue hardship.

Role Description In this role, you will lead fraud prevention efforts, manage operational activities, and support a team of fraud analysts. You will work closely with internal stakeholders to ensure effective fraud mitigation and compliance with regulatory standards. This role is leading a team of inbound call center agents. The agents are resolving fraud queries that have been escalated through restrictions/ transaction blocks/ other fraud prevention means. This will require someone comfortable with client facing work and someone who is comfortable leading agents through client facing work. This position operates on night shifts (2200-0600 CET) and is fully remote. Responsibilities: - Lead and coordinate a team in the inbound call center operation for Fraud Mitigation Solutions (FMS). - Manage and mentor a team of approximately 15 fraud analysts who will be working on client-facing cases. - Manage client escalations by working directly with clients on complex cases. - Ensure compliance with internal policies and external regulations. - Collaborate with cross-functional teams to resolve fraud-related issues. - Monitor performance metrics and fraud trends to inform strategic decisions. Qualifications - Bachelor’s degree or equivalent work experience. - 2+ years of experience in fraud risk, operations, or a related field. - Experience managing a client facing team or function in any field such as customer service, IT, finance or other. - Strong knowledge of banking operations, fraud systems, and financial products. - Excellent leadership and team management skills. - Strong communication and interpersonal abilities. - Great organizational and project management capabilities. - Ability to manage remote teams and work independently. - Comfortable with night shifts (5 days a week Monday-Sunday; 22:00 – 6:00) and a fully remote work model. - The role will require some flexibility in terms of start time depending on workload. Benefits - Healthcare (medical, dental, vision). - Basic term and optional term life insurance. - Short-term and long-term disability. - Pregnancy disability and parental leave. - 401(k) and employer-funded retirement plan. - Paid vacation (from two to five weeks depending on salary grade and tenure). - Up to 11 paid holiday opportunities. - Adoption assistance. - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Title: At-Risk Success Coach , Virtual Landmark Academy Location: Kimball, MI Job Description: Summary/Objective The primary function of the Success Coach is to engage students in the virtual learning program at Landmark Academy. The Success Coach must provide individualized academic and behavior support to students across all content areas. The Success Coach must develop meaningful relationships with the students and their families and motivate all students to be successful in their coursework. Essential Functions - Provide individualized academic and behavioral support to students in the virtual learning program - Provide Tutoring support across all content areas - Monitor student progress and develop success plans - Develops individualized student success plans that emphasize goal setting, targeted interventions, and the nurturing of both academic and social-emotional growth - Collaborate with teachers and staff to address student needs Support attendance, engagement, and goal-setting initiatives - Serve as a liaison between students, families, and school staff - Support disenfranchised students to remove barriers and provide pathways for success - Create a welcoming and supportive school environment - Support the enrollment processes by leading information and enrollment sessions - Support new student orientation sessions - Coordinate and assist with state testing - Recognize and celebrate staff, student, and program successes - Strong ability to foster meaningful relationships with students - Perform other duties and tasks as directed by School Administration Supervisory Responsibilities This position does not involve direct supervision of staff. Competencies - Must be proficient in Google applications and tools. - Experience working with students in academic or behavioral support roles - Strong mentoring, communication, and relationship-building skills - Knowledge of intervention strategies and student success planning - Ability to work collaboratively with staff, students, and families - Instrumental team player, excellent collaboration skills Required Education and Experience Associate’s Degree required; Bachelor’s Degree preferred Experience working in a virtual learning school and/or program strongly preferred Work Environment The work environment for this position is a school setting and the use of standard office equipment. Physical Demands This position involves walking, sitting, standing, bending and at times lifting up to 30 pounds. Summit Management Consulting, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Summit Management Consulting, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Summit Management Consulting, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Summit Management Consulting, LLC’s employees to perform their job duties may result in discipline up to and including discharge.