Humana logo
Humana

Louisville, Kentucky-based Humana is a leading healthcare company that offers a variety of health, wellness, and insurance products and services designed to off

Helpdesk Support Technician, Level 2

Location

California + 3 moreAll locations: California | Illinois | Montana | South Dakota

Posted

1 day ago

Salary

$44.9K - $60.2K / year

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Helpdesk Support Technician, Level 2

Humana

• Provides support to end users for computer, application, system, device issues • Utilizes technical experience and customer service skill to assist end users to resolve incidents • Involvement in project planning; installing, configuring, upgrading of computer-related hardware and software • Identifies, researches, and resolves technical problems of moderate complexity • Responds to telephone, email, and online requests for technical support • Documents, tracks, and monitors the problem using applicable systems and tools • Diagnosis and resolves unique, nonrecurring problems associated with application software and operating systems

Job Requirements

  • 2-3 years of technical experience
  • Effective verbal and written communication skills
  • Effective problem-solving skills, multi-tasking, and time management skills
  • Proficient in use of Microsoft Office products
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Benefits

  • Work-Life Balance
  • Generous PTO package
  • Health benefits effective day 1
  • Annual Incentive Plan
  • 401K - Excellent company match
  • Well-being program
  • Paid Volunteer Time Off

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