Louisville, Kentucky-based Humana is a leading healthcare company that offers a variety of health, wellness, and insurance products and services designed to off
Helpdesk Support Technician, Level 2
Location
California + 3 moreAll locations: California | Illinois | Montana | South Dakota
Posted
1 day ago
Salary
$44.9K - $60.2K / year
Seniority
Mid Level
Job Description
Helpdesk Support Technician, Level 2
Humana
• Provides support to end users for computer, application, system, device issues • Utilizes technical experience and customer service skill to assist end users to resolve incidents • Involvement in project planning; installing, configuring, upgrading of computer-related hardware and software • Identifies, researches, and resolves technical problems of moderate complexity • Responds to telephone, email, and online requests for technical support • Documents, tracks, and monitors the problem using applicable systems and tools • Diagnosis and resolves unique, nonrecurring problems associated with application software and operating systems
Job Requirements
- 2-3 years of technical experience
- Effective verbal and written communication skills
- Effective problem-solving skills, multi-tasking, and time management skills
- Proficient in use of Microsoft Office products
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Benefits
- Work-Life Balance
- Generous PTO package
- Health benefits effective day 1
- Annual Incentive Plan
- 401K - Excellent company match
- Well-being program
- Paid Volunteer Time Off
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